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Golden Palace

4.0 star property

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January 2025

Photo gallery for Golden Palace

Check-in/check-out kiosk
Front of property
Deluxe Double Room | Minibar, in-room safe, desk, blackout drapes
Interior
Lobby

Reviews

7.0 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Breakfast included
    Breakfast included
  • Gym
    Gym
  • Parking included
    Parking included
  • Room service
    Room service
  • Air conditioning
    Air conditioning

Explore the area

Map
Baitursinov / 54, Almaty, AMY, 50000
  • St Nicholas Cathedral
    6 min walk
  • Almaty Central Stadium
    3 min drive
  • Almaty Opera House
    3 min drive
  • Almaty (ALA-Almaty Intl.)
    38 min drive

Room options

View all photos for Standard Double Room

Standard Double Room | Minibar, in-room safe, desk, blackout drapes

Standard Double Room

  • 237 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Minibar, in-room safe, desk, blackout drapes

Deluxe Double Room

  • 355 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Room

Room | Minibar, in-room safe, desk, blackout drapes

Room

  • 237 sq ft
  • Sleeps 3
  • 2 Twin Beds

Similar properties

Front of property

Beles Apartments

Kitchen
Parking included
Free WiFi
Breakfast available
The price is $55
per night
$61 total
includes taxes & fees
Dec 8 - Dec 9
Beles Apartments

About this property

Golden Palace

4-star hotel in Almaly District
This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a conference center, a meeting room, and concierge services.
Golden Palace offers 42 accommodations with minibars and safes. Flat-screen televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a fitness center.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary.

This business-friendly hotel also offers a fitness center, multilingual staff, and tour/ticket assistance. Complimentary self parking is available on site.

Golden Palace is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7 AM and 10 AM.
Amadeus Restaurant - This restaurant specializes in international cuisine and serves breakfast and lunch. Open 24 hours.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Russian, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Amadeus Restaurant

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room sofa bed
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Conference center
  • Meeting room

Accessibility

  • Elevator

More

  • 1 building
  • 6 floors
  • Built in 2013
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)
  • Sofa bed

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for KZT 5000.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Rollaway bed fee: KZT 5000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Golden Palace Almaty
Golden Palace Hotel Almaty
Golden Palace Hotel
Golden Palace Almaty
Golden Palace Hotel Almaty

Golden Palace Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 5 out of 49 reviews" "
Rating 8 - Good. 23 out of 49 reviews" "
Rating 6 - Okay. 15 out of 49 reviews" "
Rating 4 - Poor. 2 out of 49 reviews" "
Rating 2 - Terrible. 4 out of 49 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

4.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Hesham, Toronto

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience , zero communication even the very basic english , Breakfast is terrible, very old hotel
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018

4/10 Poor

v, canada

Disliked: Property conditions & facilities
below average
Breakfast is gone in the first hour. Early birds get the worms. Staff struggles with language. Samuel makes sexual comments to women guests and offers massages etc.
Stayed 5 nights in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Good well located cheap hotel
I always choose Golden Palace when staying in Almaty. The quality is more than acceptable for the price and it's conveniently located.
Stayed 1 night in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Good vaiue for the price
The hotel is well located and very good value for money. Rooms are of a good standard.
Stayed 1 night in Jun 2018

2/10 Terrible

Deepak

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Much below to be even average
when you choose to stay budget hotel you have a low expectation but this hotel is even below the lowest expectations. Firstly I was given terrible room. The towels seemed like used and not changed, bed sheets smells cigarettes, those two was enough reason to make me uncomfortable I didn't mention about the condition of the room or elevator, but the things that really matter for personal hygiene are essential for me and this hotel failed me there so when I check-in, I was too tired to change my room and slept that night decide to do next day but next day when I tried to take shower, I got another surprised, water was streaming very low and it was either cold or hot anyway after thirty or forty minutes of freezing and burning, I went and change my room to new one which was acceptable drinking water is not complimentary
Stayed 2 nights in Nov 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review for a good hotel at reasonable price
It has been a very pleasant experience staying at Golden Palace Hotel. The rooms are comfortable and clean. The breakfast is good. The dinner is decent. The staff are courteous and very helpful. It is very good hotel for a very reasonable price.

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Nice hotel down town
We enjoyed our stay at the hotel. It is comfortable and clean. The staff are friendly. We will recommend the hotel to our friends.

8/10 Good

Sylvie, Melbourne, Aus

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel close to centre
The hotel is close to main roads and therefore transport. You need to buy a transport card for their buses/train (not available in the hotel) but you can put money on your card using their machine in the foyer. This was really helpful. The staff try their best to help if you need anything. Not all the staff speak English, but I speak a little Russian, so that was okay for me. The breakfast was great value, but it's not worth eating in the hotel for lunch/dinner. There are good restaurants at good prices all around the hotel. I would definitely book this hotel again.

6/10 Okay

Zarema

Disliked: Cleanliness, property conditions & facilities
My unique taxi experience
The hotel is ok for the offered price, but next time I will look for something else. Was really disappointed and angry with the hotel taxi service. It's very expensive, but they put you in taxi with other people (!!!) without even reducing the price. Ridiculous! I travel for business every month for many years, but never had an experience like that before.

6/10 Okay

Katherine, Toronto

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Below standards hotel, cheap and quiet area.
This is a low standard hotel in a residential neighborhood. No walking anywhere to any good restaurants or shopping. Needed to cab everywhere, very cheap though and easy to get a taxi. Very little English is spoken, wish I knew Russian, would have helped a lot!

8/10 Good

Ralph, Charlevoix MI

Liked: Cleanliness, staff & service, property conditions & facilities
Positive experience.
The location and room condition were quite good. The staff was most helpful.

6/10 Okay

Michael, Frankfurt

Liked: Cleanliness, staff & service, room comfort
Good stay for a good price
The hotel staff were very friendly. Almaty is spread out so walking from the local metro station to the hotel takes around 25 minutes, but it's an easy walk and finding the hotel is straightforward. The place was clean and safe and close to a couple of shops and restaurants. Considering the costs of hotels in Almaty, the Golden Palace provides a good stay for a good price.

8/10 Good

Disney, Canada

Liked: Staff & service
Almaty getaway
Pros: Good location with nearby stores and restaurant. Staff are helpful and would look up information if they didn't know the answer to my inquiry. This is greatly appreciated. Cons: AC was kind of working but extremely weak. I wished the cleaning personnel would refill toiletries but not a big deal as you can just ask for it and they are nice about it.

6/10 Okay

greg, Houston

Liked: Staff & service, room comfort
3 star budget hotel
Hotel staff was nice and accomodating. Breakfast buffet was also good. Hotel was older in appearance and needs significant updates and painting. But the price was right. This is a decent 3 star budget hotel that puts you in walking distance of everything.

8/10 Good

srivatsa, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel. Far from stuff.
Great little hotel - a little far from all the action though. But then again, for the price, it was just perfect.

8/10 Good

Jaime, Dallas, TX

Liked: Staff & service, room comfort
Not Central.. Booked due to proximity of my Guide
Overall it was a decent hotel for the Price.. Hotels in Almaty are either Very Cheap or VERY Expensive. The Shower was pretty good.. good water pressure.. never had an issue with hot water. I wanted something close to my guide. The breakfast was actually not terrible... I enjoyed that they had different choices every day. The Staff was excellent.. When I arrived.. I accidentally left my Wallet in the Reception Area.. And the gentleman working in the front of the Desk was kind enough to go my Room and deliver it With everything still inside. English isn't spoken very well in this Hotel.. but it really isn't difficult to explain exactly what you need. There was a market (bazaar) across the street from this place.. that offers all sorts of Delicious food and drinks.. I didn't try their business Lunch.. Also close was a bank for money exchange and Immigration Police Station. Not once did I feel uncomfortable in the Area.. I do have 1 slight annoyance.. I was charged for all items in the mini bar.. They stated I drank and ate everything in the mini fridge When all I took was 1 water... Again.. not the end of the world.. I wasn't going to let a few bucks ruin my impression of the place.

10/10 Excellent

Simon, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable Hotel in a good location.
The staff were extremely friendly and helpful. They made my trip to Kazakhstan very pleasurable indeed. Would 100% recommend the Hotel to anyone.

6/10 Okay

Svetlana

Disliked: Staff & service
Так себе
При вселении паренек на рецепшене расстроенно протянул "Ооо,у вас уже за все заплачено, да?" Учитывая, что он держал в руках распечатку брони со всеми данными, я вопрос проигнорировал. Но паренек не унимался "Оплачено, да?". Предположив, что паренек не умеет читать, я ответил "Да, оплачено". Но это бы не конец: сотрудник гостиницы вдруг шепотом и с бегающими глазками забормотал: "Знаете, у нас в номере стоит мни-бар, он не входит в стоимость. Вам надо оставить депозит, хотя бы 5 тысяч тенге". Я немножко офигел от такой разводки. Вежливо сказал, что мини-баром пользоваться не обираюсь и никаких депозитов вносить не буду. Парнек погрустнел и наконец-то отстал от меня. Поднялись в номер 601. Напольное ковровое покрытие вытерто почти до дыр. Матрас на кровати продавлен. Простыни древние. В первую ночь спали под какой-то жуткий гул. Я думал, что на крыше прям над нашим номером стоит емкость с водой, и она гудит. Уже хотел утром идти и требовать переселения. И что вы думаете? Прислушался и понял, что гул идет от того самого мини-бара. это холодильник полметра высотой, но гудит как атомная бомба.Отключил его и две другие ночи спал в тишине. Кстати, заглянул в мини-бар: пара сникерсов, пара банок местного поганого пива, пара бутылок воды. Все вместе не потянет и на 1000, не говоря уж про 5000. При выселении на рецепшене стоял все тот же паренек. Все так же озабоченный мини-баром: "Вы пользовались"? - "Нет". И дальше шла проверка, минут 10 или 15 - не отхлебнул ли я там пива) Жесть.
Stayed 3 nights in Dec 2019

6/10 Okay

Verified traveler

Disliked: Staff & service
별로 추천하고 싶지 않은 호텔입니다
피트니스가 있다고 해서 골랐는데 지하 골방같은 조그만 방에 기구도 없는데다 운동할 분위기가 아닙니다. 아침 조식도 별로이고 개인적으로 추천하고 싶은 호텔이 아니네요
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness
Kein Kaffee zum Frühstück, Kein Wasserkocher im Zimmer,
Stayed 10 nights in Jul 2019

10/10 Excellent

Pavel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Situación buena , la limpieza deficiente, el desayuno podría mejorar, no tienen café
Stayed 5 nights in Nov 2018

8/10 Good

KONSTANTIN, Алма-Ата, Казахстан

Liked: Cleanliness, staff & service, property conditions & facilities
Добротный отель из бюджетных в центре
В целом ок
Stayed 1 night in Nov 2018

10/10 Excellent

성훈

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
친절한서비스 택시요금은 2000솜
직원이 정말 친절합니다 그리고 알마티 공항에서 숙소까지는 2000솜입니다 바가지 조심하세요 전10배주고 택시탔습니다 ㅜㅜ
Stayed 1 night in Oct 2018