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Grand Mildom Hotel

3.5 star property

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Photo gallery for Grand Mildom Hotel

Front of property
Lobby
Deluxe Double or Twin Room | Premium bedding, minibar, in-room safe, desk
Luxury Double or Twin Room | Premium bedding, minibar, in-room safe, desk
Indoor pool

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot Tub
  • Bar
  • Breakfast available
  • Spa
  • Pool
  • Parking included

Explore the area

Map
172 Dostyk Ave, Almaty, 050000
  • Dostyk Plaza
    ‪1 min walk‬
  • Almaty Opera House
    ‪4 min drive‬
  • Almaty Tower
    ‪6 min drive‬
  • Almaty (ALA-Almaty Intl.)
    ‪27 min drive‬

Room options

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room | Premium bedding, minibar, in-room safe, desk

Deluxe Double or Twin Room

  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Double or Twin Room

Luxury Double or Twin Room | Premium bedding, minibar, in-room safe, desk

Luxury Double or Twin Room

  • 474 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Double Room

Standard Double Room | Premium bedding, minibar, in-room safe, desk

Standard Double Room

  • 280 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double or Twin Room

Superior Double or Twin Room | Premium bedding, minibar, in-room safe, desk

Superior Double or Twin Room

  • 366 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

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includes taxes & fees
May 1 - May 2
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About this property

Grand Mildom Hotel

3.5-star hotel in Medeu District
2 restaurants, an indoor pool, and a bar/lounge are available at this hotel. Self parking is free. Additionally, a sauna, a coffee shop/cafe, and a hot tub are onsite. Change of towels is available on request.
Grand Mildom Hotel offers 112 accommodations with minibars and safes. Beds feature premium bedding. Smart televisions are featured in guestrooms. Bathrooms include showers, bathrobes, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and change of towels can be requested.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna.
Guests can pamper themselves by indulging in the onsite spa services. Services include body scrubs. The spa is equipped with Turkish bath/hammam.
In addition to an indoor pool, Grand Mildom Hotel provides a hot tub and a sauna. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink.

This 3.5-star property offers access to a business center. This business-friendly hotel also offers spa services, laundry facilities, and a porter. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite secured self parking is complimentary.

Grand Mildom Hotel has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Grand Mildom Hotel has 2 restaurants on site.

Languages

English, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: KZT 5,000 for adults and KZT 5,000 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Business center

Spa

  • Body scrubs
  • Turkish bath

Accessibility

  • Elevator

More

  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 43-inch smart TV

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for KZT 13.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: KZT 109 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately KZT 5000 for adults and KZT 5000 for children
  • Airport shuttle fee: KZT 12 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: KZT 13.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Property Registration Number 90493655

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

Property is also known as

Grand Mildom Hotel Hotel
Grand Mildom Hotel Almaty
Grand Mildom Hotel Hotel Almaty

Grand Mildom Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 16 out of 32 reviews
Rating 8 - Good. 5 out of 32 reviews
Rating 6 - Okay. 8 out of 32 reviews
Rating 4 - Poor. 1 out of 32 reviews
Rating 2 - Terrible. 2 out of 32 reviews

8.8/10

Cleanliness

7.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Manish

Stayed 1 night in Jan 2025

10/10 Excellent

Duan

Stayed 5 nights in Dec 2024

10/10 Excellent

Ekaterina

Stayed 3 nights in Nov 2024

10/10 Excellent

bashir

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect but the only thing the breakfast area is too small for that many guests and a little bit pricey
Stayed 1 night in Oct 2024

10/10 Excellent

Jelena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you Grand Mildom
My parents stayed at Grand Mildom and absolutely loved their experience with the hotel! The hotel staff and service were excellent. They were really impressed with breakfast buffet They loved their room and bed was extremely comfortable. In overall, they will definitely come back again.
Stayed 3 nights in Oct 2024

10/10 Excellent

Oksana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Muya

Business traveler
Liked: Cleanliness, staff & service, amenities
Close to Dystyk Plaza and other convenient areas
Stayed 12 nights in Sep 2024

6/10 Okay

Shashi

Stayed 4 nights in Jul 2024

6/10 Okay

Shashi

Liked: Cleanliness, property conditions & facilities, room comfort
Poor communication
Hotel staff are welcoming and friendly. The room was comfortable. The breakfast was good. However, the manager & a Staff member due to their improper communication let me down badly - I was made to believe that I would be arranged with another room after I decided to extend my stay, but on the day, they ended saying the hotel was full & I had no option but to go stay in different hotel for 3 nights/4 days. It was a bad exit
Stayed 1 night in Jul 2024

6/10 Okay

Yan

Stayed 6 nights in Jan 2024

10/10 Excellent

Grigory, New York

Stayed 4 nights in Dec 2023

8/10 Good

roman

Traveled with family
Liked: Cleanliness, property conditions & facilities
Pleasant stay in Almaty
The hotel is new and very well located. There is a large mall with restaurants across the street and more restaurants walking diстаnce. The staff is very friendly, although somewhat inexperienced. The lobby area is too small, so is the breakfast area. Breakfast itself is very good though. Bathroom in the room is very modern, but inconvenient Other than that, I was happy with the room. Housecleaning was a challenge. They never cleaned until late in the afternoon or evening. Nevertheless, in my opinion, the positives outweigh the negatives. I would stay here again were I to visit Almaty in the future.
Stayed 6 nights in Sep 2023

6/10 Okay

H Blair

Liked: Cleanliness
Typical mid-range property in good location. What cost them stars - ineffective A/C combined with extremely thick duvet. The bed was as hard as a rock. Not a lot of sleeping
Stayed 1 night in Aug 2023

6/10 Okay

Valentina

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
The location was exceptional! I needed a hotel near the US consulate and shopping area and the hotel met all my expectations.The staff was responsive and nice. AC did not work enough to cool dawn the room. It was pretty stressful for my elderly mom.The 9th floor was extremely loud because they have a night bar on the same floor. Be aware in case you need a good rest. The restaurant service took forever but their food was excellent.
Stayed 13 nights in Jul 2023

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stuff was great!! Big thank to Sabina!!! Very helpful and kind stuff, each person who works here made my parents vacation amazing! Will definitely be back soon ❤️
Stayed 1 night in Mar 2023

6/10 Okay

Byungchon

Business traveler
Liked: Room comfort
Disliked: Staff & service
Stayed 6 nights in Nov 2024

8/10 Good

Byungchon

Stayed 3 nights in Nov 2024

8/10 Good

Jongkuk

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Mats-Jan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

6/10 Okay

JINHO

Business traveler
출장.
숙소는 전반적으로 나쁘지 않았습니다만 9층으로 배정받았는데 방에서 담배냄새가 너무 심했어요.
Stayed 3 nights in Jan 2024

10/10 Excellent

Dukhyung

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
쇼핑몰 인근 호탤 추천
깨끗하고 쇼핑몰과 가까워 여행하기 편했습니다
Stayed 1 night in Jan 2024

2/10 Terrible

Verified traveler

Disliked: Staff & service
Worst receptionist ever.
Booked this hotel because my flight was lat night wanted rest for 6 hours. Left a request note that I paid for over night stay but only stay 6 hours early check in if it’s available. When I arrived, it was 1PM a lady at the reception unpleasantly looked at me said check in is 2PM come back in an hour. I explained, if early check in is possible that I am only staying for 6hours. I was asked to wait for 10 mins. I waited in the lobby that I was the only one who was waiting to check in. After waiting over an hour, I saw this most unpleasant receptionist was talking and laughing to her colleague looked did not care how long I was waiting to check in, so I came up to her and asked again if my room was ready, She said “ok passport” She was not going to call me, or help me check in until I asked her again. I was sitting and waiting just 5 meters from her. And I was the only one in the lobby waiting. After 6 hours of staying, I checked out, same receptionist. Whoever comes to the reception desk, she doesn’t look seem to care. I had to ask again wanted to check out. She said “minibar?” I said no. She said “ okay you go bye” I visited over 80 countries and stayed over hundreds of hotels and this was the worst check in and check experience. How she looked at the guest, the way she talked to the guest and how she treated guest was most unpleasant she has no understanding of customer service. This receptionist needs to work somewhere else.
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023