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InterContinental Almaty, an IHG Hotel

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for InterContinental Almaty, an IHG Hotel

Exterior
2 bars/lounges, sports bar, lobby lounge
Exterior
Front of property
2 bars/lounges, sports bar, lobby lounge

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
  • Bar
  • Parking included
  • Spa
  • Air conditioning
  • Room service

Explore the area

Map
181 Zheltoksan Street, Almaty, 50013
  • Kazakhstan Independence Monument
    8 min walk
  • Republic Square
    8 min walk
  • National Museum of Kazakhstan
    8 min walk
  • Almaty (ALA-Almaty Intl.)
    32 min drive

Room options

View all photos for Premium Room

Room amenity

Premium Room

  • 344 sq ft
  • Sleeps 3
  • 1 Twin Bed

View all photos for Comfort Suite, 1 Twin Bed

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Comfort Suite, 1 Twin Bed

  • 603 sq ft
  • Sleeps 3
  • 1 Twin Bed

View all photos for Classic Room, 1 King Bed

Room amenity

Classic Room, 1 King Bed

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Twin Beds

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Classic Room, 2 Twin Beds

  • 344 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Room

Room amenity

Classic Room

  • 344 sq ft
  • Sleeps 3
  • 1 Twin Bed

View all photos for Presidential Suite, 1 Twin Bed, Smoking (Pasha)

Presidential Suite, 1 Twin Bed, Smoking (Pasha) | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Presidential Suite, 1 Twin Bed, Smoking (Pasha)

  • 2217 sq ft
  • Sleeps 4
  • 1 Twin Bed

View all photos for Grand Suite, 1 Twin Bed, Smoking

Room amenity

Grand Suite, 1 Twin Bed, Smoking

  • Mountain view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Classic Room, 2 Twin Beds, Accessible (High Floor, Lounge Access)

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Classic Room, 2 Twin Beds, Accessible (High Floor, Lounge Access)

  • 344 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Room, 1 King Bed (High Floor, Lounge Access)

Room amenity

Classic Room, 1 King Bed (High Floor, Lounge Access)

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed

Room amenity

Grand Suite, 1 King Bed

  • 667 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Smoking (High Floor, Lounge Access)

Room amenity

Classic Room, 1 King Bed, Smoking (High Floor, Lounge Access)

  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Accessible

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Classic Room, 1 King Bed, Accessible

  • Mountain view
  • Sleeps 3
  • 1 King Bed

Similar properties

Lobby

The Ritz-Carlton, Almaty

Pool
Spa
Pet friendly
Parking included
4.8 out of 5, Exceptional, (74)
The price is $390
per night
$437 total
includes taxes & fees
Jan 12 - Jan 13
The Ritz-Carlton, Almaty

About this property

InterContinental Almaty, an IHG Hotel

5-star hotel in Bostandyk District
Skiing and snowboarding are not the only attractions at InterContinental Almaty, an IHG Hotel, where you can enjoy a meal at the restaurant, take a dip in an indoor pool, and relax in a full-service spa.
InterContinental Almaty, an IHG Hotel offers 277 accommodations with minibars and laptop-compatible safes. Beds feature down comforters. A pillow menu is available. 26-inch LCD televisions come with premium cable channels.

Bathrooms include shower/tub combinations with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. This Almaty hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

2 outdoor tennis courts and a health club are featured at the hotel. An indoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

Children under 16 years old are not allowed in the swimming pool or health club without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and thalassotherapy.
Indulge in a treatment at the full-service spa or enjoy a swim in the indoor swimming pool after a day on the slopes. Getting to the slopes is a breeze with the hotel's ski shuttle (surcharge). Conveniences like ski equipment rentals and ski passes allow you to spend less time with logistics and more time on the slopes. When the sun goes down, sip après-ski drinks in one of the hotel's 2 bars/lounges.

The hotel offers a restaurant and a snack bar/deli. Public areas are equipped with complimentary wireless Internet access. This luxury hotel also offers a children's pool, a health club, and outdoor tennis courts. Complimentary self parking is available on site.

Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 11 AM.
Asian Cafe - This buffet restaurant serves breakfast, brunch, and dinner. A children's menu is available.
Sunset Efes Beer Garden - Overlooking the garden, this sports bar serves lunch and dinner. A children's menu is available. Open select days.
Atrium Lounge & Bar - This lobby lounge serves breakfast, lunch, and dinner. A children's menu is available. Open 24 hours. Open daily.
Tennis Bar / Restaurant - Onsite restaurant. Reservations are required. Open select days.
24-hour room service is available.

Languages

Chinese (Mandarin), English, French, German, Korean, Russian, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Ski shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: KZT 14,760 per person
  • 2 bars/lounges
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Asian Cafe
  • Atrium Lounge & Bar
  • Sunset Efes Beer Garden
  • Tennis Bar / Restaurant

Things to do

  • 2 outdoor tennis courts
  • Basketball
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Indoor pool
  • Piano
  • Playground
  • Sauna
  • Ski equipment rentals
  • Ski passes
  • Steam room
  • Tennis lessons
  • TV in common areas

Family friendly

  • Children's pool
  • Free crib
  • Indoor pool
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center (10,840 square feet of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 11 floors
  • Ballroom
  • Banquet hall
  • Built in 1996

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 26-inch LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for KZT 16800 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately KZT 14760 per person
  • Airport shuttle fee: KZT 13440 per vehicle (one-way)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: KZT 16800 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the swimming pool or health club without adult supervision

Property is also known as

ALMATY InterContinental
InterContinental ALMATY
InterContinental Hotel ALMATY
InterContinental Almaty Hotel

InterContinental Almaty, an IHG Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 51 out of 93 reviews" "
Rating 8 - Good. 28 out of 93 reviews" "
Rating 6 - Okay. 9 out of 93 reviews" "
Rating 4 - Poor. 3 out of 93 reviews" "
Rating 2 - Terrible. 2 out of 93 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Tania

Stayed 2 nights in Aug 2024

2/10 Terrible

Tania

Stayed 3 nights in Jun 2024

6/10 Okay

Carr

Stayed 5 nights in Mar 2024

10/10 Excellent

Jorge, Highlands Ranch

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very friendly
Stayed 2 nights in Feb 2024

10/10 Excellent

Abdulrahman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

Brandon

Stayed 2 nights in Nov 2023

8/10 Good

Monica

Stayed 4 nights in Jun 2023

10/10 Excellent

Carter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable clean property. Not far from the centre but need to take a taxi or car to go anywhere.
Stayed 5 nights in May 2023

8/10 Good

Roy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff and excellent breakfast service
Stayed 7 nights in Nov 2022

6/10 Okay

GUILLAUME, ALISO VIEJO

Traveled with partner
Liked: Property conditions & facilities
Cleanliness of the room very approximate. the room hasn't been vacuumed in 15 days... I was not identified as an ambassador. I had to claim my benefits as a Diamond Elite Ambassador.
Stayed 14 nights in Aug 2022

6/10 Okay

Roy

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Front desk was not helpful at all
Stayed 22 nights in Sep 2022

6/10 Okay

Simon

Traveled with group, Business traveler
Liked: Cleanliness, staff & service
太陈旧了
Stayed 3 nights in Aug 2022

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the stay was very good. The receptionists and concierge were very helpful, and the gym was very clean and with new machines and a nice pool. My only criticism is that the bar in the lobby is understaffed and service could be slow, and if one wasn’t sitting near the bar, very slow. It needs more than one person working there all the time. Otherwise, the hotel overall provides a great service and the staff are all very helpful and kind.
Stayed 5 nights in Mar 2022

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service
Stayed 2 nights in Nov 2020

10/10 Excellent

Sergy, Moscow

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mint quality -amazing after so many years . Turkish care.
Stayed 2 nights in Oct 2020

6/10 Okay

Verified traveler

Business traveler
Disliked: Staff & service, room comfort
Not 5 stars.
The hotel definitely needs to be renovated. Teams have to be retrained. This is definitely not a 5-star hotel and it is sad to see it being a part of the Intercontinental?Perfect family.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and welcoming. I had a nice stay.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Nice property, superb food and service!
Stayed 5 nights in Dec 2019

10/10 Excellent

Arian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Very helpful and professional staff. Excellent service and a tasty breakfast. Highly recommended
Stayed 1 night in Aug 2019

10/10 Excellent

Esmira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2019

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This property is very old, needs repair, and is not in line with the quality generally expected from the InterContinental brand (due to age) - time to repair and replace equipment - I don't think I've seen an older lamp in the last 10 years than what I had in my room
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good!
Beautiful view
Stayed 1 night in Apr 2019

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in all aspects
This was a great hotel with impeccable service! I had a two-week stay there and the staff was excellent from checkin to checkout. Breakfast buffet is awesome!
Stayed 13 nights in Mar 2019

8/10 Good

Francesco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019