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Mercure Almaty City Center

4.0 star property

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Photo gallery for Mercure Almaty City Center

Miscellaneous
Buffet breakfast on weekdays (KZT 10000 per person)
Lobby lounge
Exterior
1 bedroom, premium bedding, free minibar items, in-room safe

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Breakfast available
  • Bar
  • Spa
  • Gym
  • Room service
$153
includes taxes & fees
Nov 20 - Nov 21

Explore the area

View in a map
53 Abylai Khan Avenue, Almaty, 50004
  • Place, MEGA Park
    ‪10 min walk‬
  • Place, Zenkov Cathedral
    ‪14 min walk‬
  • Place, Panfilov Park
    ‪19 min walk‬
  • Airport, Almaty (ALA-Almaty Intl.)
    ‪15 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

1 bedroom, premium bedding, free minibar items, in-room safe

Standard Room, 1 Double Bed

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds

1 bedroom, premium bedding, free minibar items, in-room safe

Standard Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 2 Queen Beds

1 bedroom, premium bedding, free minibar items, in-room safe

Standard Room, 2 Queen Beds

  • Sleeps 3
  • 2 Queen Beds

View all photos for Standard Double Room, 2 Double Beds

1 bedroom, premium bedding, free minibar items, in-room safe

Standard Double Room, 2 Double Beds

  • Sleeps 3
  • 2 Double Beds

View all photos for Privilege King Suite with Sofa

Privilege King Suite with Sofa | 1 bedroom, premium bedding, free minibar items, in-room safe

Privilege King Suite with Sofa

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Privilege Room with 1 Double Bed

1 bedroom, premium bedding, free minibar items, in-room safe

Privilege Room with 1 Double Bed

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About this property

Mercure Almaty City Center

4-star hotel in Almaly District
Along with 2 restaurants, this hotel has a full-service spa and a fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite. Housekeeping is available on request.
Mercure Almaty City Center offers 117 air-conditioned accommodations with minibars (stocked with some free items) and safes. Beds feature premium bedding. A pillow menu is available. 42-inch LED televisions come with digital channels. Bathrooms include bathtubs, bathrobes, slippers, and bidets.

This Almaty hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is equipped with Turkish bath/hammam.
In addition to a full-service spa, Mercure Almaty City Center features a hot tub and a sauna. Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and meeting rooms. This business-friendly hotel also offers a fitness center, spa services, and a library. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Limited complimentary onsite parking is offered on a first-come, first-served basis, and a car charging station is available.

Mercure Almaty City Center has designated areas for smoking.

Buffet breakfasts are available for a surcharge between 6:30 AM and 10:30 AM on weekdays.
Children aged 12 and younger eat free breakfast.
Gourdet - This restaurant specializes in international cuisine and serves lunch and dinner.
Barkhan - Onsite lobby lounge. Open 24 hours. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 10:30 AM for a fee: KZT 10,000 per person
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Barkhan
  • Gourdet

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Hot tub
  • Library
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Free rollaway/extra bed
  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Meeting rooms

Full-service spa

  • Massage
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Free rollaway/extra bed
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub
  • Bidet
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Fan
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children aged 12 and younger eat free breakfast
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately KZT 10000 per person
  • Airport shuttle fee: KZT 10000 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Mercure Almaty City Center Hotel
Mercure Almaty City Center
Mercure Almaty City Center Hotel
Mercure Almaty City Center Almaty
Mercure Almaty City Center Hotel Almaty

Mercure Almaty City Center Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 54 out of 80 reviews
Rating 8 - Good. 20 out of 80 reviews
Rating 6 - Okay. 2 out of 80 reviews
Rating 4 - Poor. 2 out of 80 reviews
Rating 2 - Terrible. 2 out of 80 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Arvinder pal

Stayed 3 nights in Mar 2025

10/10 Excellent

Juho

Stayed 2 nights in Jan 2025

8/10 Good

Niso

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free mini bar as marketed was never there unfortunately, when leaving we saw on the announcement board that they provide it upon request, however the reception didn’t say a word about it. In general the welcoming was very cold and unpleasant. The facility and rooms were nice!
Stayed 1 night in Nov 2024

10/10 Excellent

Margarita, Weston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, great room, fantastic breakfast.
Stayed 1 night in Sep 2024

10/10 Excellent

Damir, Ras Al Khaimah

Stayed 3 nights in Sep 2024

10/10 Excellent

Damir, Ras Al Khaimah

Stayed 1 night in May 2024

10/10 Excellent

Dilya

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2024

2/10 Terrible

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Avoid. Not 4-star. Not 9.0 rating.

I cannot understand how this hotel gets a 9.0 rating. Please be aware that the Wi-Fi is terrible. You can just about download files but streaming or video calls are nearly impossible. Couple that with the fact that there was no signal on the TV for the entirety of my five-night stay, and this doesn’t spell out 4-star hotel to me. The towels are tiny, the hotel has just one corkscrew that apparently disappeared so they were unable to provide one and the breakfast is distinctly average. There are better hotels in Almaty for the same price or cheaper. Honestly, please avoid.
Stayed 5 nights in Jan 2023

8/10 Good

Fahad

Business traveler
Liked: Staff & service
Stayed 1 night in Sep 2022

8/10 Good

Feruza

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at this hotel. Staff were very friendly and helpful with all our queries and requests. We particularly liked the generous delicious breakfast and how hospitable the restaurant team was. We used the spa upstairs twice and we loved it. Just be sure to take your own flip flops to the spa because the shoes the hotel gives for free is slippery on those surfaces. The whole hotel is clean, the room was nice and good for its price. I would recommend staying at this hotel whether you are visiting Almaty for business or fun.
Stayed 3 nights in Jun 2021

4/10 Poor

Sabina

Business traveler
Disliked: Staff & service, amenities
Reception was very disappointing. Room was missing basic things like soap, shampoo and hair dryer which I never end up getting.
Stayed 1 night in Oct 2021

2/10 Terrible

Zhanna

Disliked: Staff & service
Stayed 1 night in Jun 2021

10/10 Excellent

teodor

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

This is my 4th stay at this property

I keep coming back, and the place keeps delivering each time - that is worth mentioning - thanks Team Mercure
Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveler

Stayed 2 nights in Oct 2020

10/10 Excellent

teodor

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect for walking around city center Almaty

Amazing service from front-desk - Mr. DAMIR has been utmost professional and has helped us with advice and many other things. Comfortable lobby and location close to the walking promenade in Almaty. Good room-service
Stayed 1 night in Oct 2020

8/10 Good

Yoshie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like Mercure because their rooms and facilities are always modern and clean. This hotel in Almaty was no exception. Very satisfied with breakfast and their service was good in general. There are some dining options available within walking distance.
Stayed 4 nights in Feb 2020

10/10 Excellent

Payal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

10/10 Excellent

MR DANIEL R

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

ATUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous experience. The check in staff was very courteous and friendly. Resolved all possible problems.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property Great propertyGreat propertyGreat property Great propertyGreat property
Stayed 7 nights in Nov 2019

8/10 Good

Verified traveler

Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Great hotel mostly except issues at check out

My usual stay when at Almaty but the hotel this time made a mistake on the invoicing when I had already checked out and when I asked to separate various charges, was told I have already checked out so they cannot reverse/provide as requested. It wasn't even my fault the error was done at the check out area yet they will not oblige my request, truly disappointing as after 3 emails no one has bothered to respond.
Stayed 3 nights in Oct 2019

10/10 Excellent

Farouk k

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD
Stayed 1 night in Oct 2019