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Rixos Almaty

Property class: 5 and above

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Photo gallery for Rixos Almaty

A swimming pool with multiple lanes and lounge areas with chairs and potted plants.
Creator video - submitted by blonde.travel
A spacious lobby with a central circular seating area, large columns, and a decorative ceiling.
A lobby with wicker furniture, large windows, and a chandelier.
A luxurious lobby with a plush sofa, matching armchairs, and a decorative table.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
The current price is $422
includes taxes & fees
Nov 20 - Nov 21

Explore the area

View in a map
506/99 Seifullina Ave, Almaty, 050012
  • Place, Almaty Opera House
    ‪12 min walk‬
  • Place, Zenkov Cathedral
    ‪16 min walk‬
  • Place, MEGA Park
    ‪2 min drive‬
  • Airport, Almaty (ALA-Almaty Intl.)
    ‪18 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

A hotel room with a large bed, a nightstand, a lamp, a chair, and a painting on the wall.

Deluxe Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed

Room

Executive Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

A hotel room with a bed, two bedside tables with lamps, a desk with a chair, a television, and a large window with curtains.

Junior Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

A spacious bedroom with a large bed, a dresser, a television, and a chandelier.

Presidential Suite, 1 King Bed

  • Sleeps 9
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a nightstand, and a view of mountains through a large window.

Superior Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed

Room

Superior Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

A hotel room with a large bed, a desk, a chair, a lamp, a television, and a view of the city through a large window.

Deluxe Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Twin Room, 2 Twin Beds

Room

Superior Twin Room, 2 Twin Beds

  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Twin Room, 2 Twin Beds

A hotel room with two beds, a desk, a chair, a small table, and a large window with curtains.

Deluxe Twin Room, 2 Twin Beds

  • Sleeps 3
  • 2 Twin Beds

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About this property

Rixos Almaty

5-star hotel in Almaly District
This hotel features a full-service spa, an indoor pool, and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge, and a snack bar/deli are onsite.
Rixos Almaty offers 237 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature down comforters and premium bedding. A pillow menu is available. 43-inch Smart televisions come with satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Rixos Spa has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

In addition to a full-service spa, Rixos Almaty features an indoor pool and a health club. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This 5-star property offers access to a business center, 9 meeting rooms, and limo/town car service. Event facilities measuring 1478 square feet (137 square meters) include a conference center. This luxury hotel also offers a children's pool, a sauna, and spa services. For a surcharge, the property provides an airport shuttle (available 24 hours) and an area shuttle. Complimentary self parking is available on site. The property offers extended parking privileges to guests.

Rixos Almaty has designated areas for smoking.

Buffet breakfasts are available for a surcharge between 6:30 AM and 10:30 AM on weekdays.
Brasserie - This buffet restaurant serves breakfast, brunch, lunch, and dinner. Reservations are required.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Extended parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; KZT 8,000 for adults and KZT 8,000 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Brasserie

Things to do

  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 9 meeting rooms
  • Business center
  • Computer station
  • Conference center (1,478 square feet of space)

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 10 floors
  • Banquet hall
  • Built in 2009
  • Designated smoking areas (fines apply)
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Heated bathroom floor
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Heated floor
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Minors may not be accommodated at the property without an accompanying parent or legal guardian. Guests may be required to provide proof of the parental or legal guardian relationship and authorization upon arrival.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for KZT 7000.0 per day

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately KZT 8000 for adults and KZT 8000 for children
  • Airport shuttle fee: KZT 14000 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: KZT 7000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Parking height restrictions apply
Children under 16 years old are not allowed in the spa without adult supervision

Property is also known as

Almaty hotel Rixos
Almaty Rixos
Almaty Rixos hotel
hotel Rixos Almaty
Rixos Almaty
Rixos Almaty hotel
Rixos hotel Almaty
Rixos Almaty Hotel Almaty
Rixos Almaty Hotel Hotel
Rixos Almaty Hotel Almaty
Rixos Almaty Hotel Hotel Almaty

Rixos Almaty Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 97 out of 174 reviews
Rating 8 - Good. 49 out of 174 reviews
Rating 6 - Okay. 15 out of 174 reviews
Rating 4 - Poor. 6 out of 174 reviews
Rating 2 - Terrible. 7 out of 174 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoy our stay!
Stayed 3 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Everything was in walking distance and getting a taxi was super easy.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a very convenient location, will definitely stay there again
Stayed 2 nights in Sep 2023
Verified review

2/10 Terrible

Awful hotel. Hated
Stayed 5 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nive hotel

Very nice hotel. I would recommend to all who want to travel to Almaty. Very helpful and great location.
Stayed 1 night in Nov 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very attentive and professional. The condition of the property and rooms was excellent. We also really enjoyed the quality and selection of the breakfast. I would stay here again.
Stayed 4 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Easily walk to restaurants and parks. Staff is very friendly and helpful.
Stayed 10 nights in Mar 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms require renovation but overall it’s a good option in a comfortable location
Stayed 5 nights in Feb 2023
Verified review

8/10 Good

Liked: Cleanliness, room comfort
A nice stay. Slightly dated but overall comfortable.
Stayed 2 nights in Oct 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby is absolutely stunning! The hotel has great room service, spacious rooms, easy to walk to popular locations from, and a very good stay in general. The staff was exemplary.
Stayed 4 nights in May 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel. Very clean and nice inside. Didn't like the staff at the reception at check-in.
Stayed 2 nights in May 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here twice, bookending a week-long hiking trip in SE Kazakhstan. A new, fully appointed hotel-a little further from the city center than the big Soviet-era hotels, but still within easy walking distance from most major city attractions. Hotel was very accommodating for me around very early arrival and very late departure times.
Stayed 2 nights in Sep 2023
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Very clean, very secure. The pool area was really nice. There was an annoying computer Ordered room service several times and it was also really good. Taxis in and out of the property was very easy.
Stayed 13 nights in Oct 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Stayed 1 night in Jul 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel and nice room.

Hotel was great, just that room temperature controller didn’t worked and although told them several times they didn’t arranged.
Stayed 1 night in Nov 2021
Verified review

6/10 Okay

Liked: Cleanliness, amenities
The property was alright, lobby was fantastic, coffee and water are extremely expensive. Cigar lounge was nice. Breakfast was not good example: watery scrambled eggs.
Stayed 3 nights in Apr 2022
Verified review

10/10 Excellent

Liked: Staff & service, property conditions & facilities
Good
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
What a bizarre experience.
Stayed 5 nights in Apr 2025
Verified review

6/10 Okay

Disliked: Cleanliness, property conditions & facilities
Check in only at 2.00 pm Long waiting time Rooms old. Need refreshment
Stayed 1 night in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located within walking distance (20 min) or a short taxi ride from The Baluan Sholak Palace of Culture and Sport. Excellent breakfast buffet every morning. Thanks to the staff at reception for helping book a last minute taxi to the airport early in the morning which arrived in no time. Recommend using their pick up service too. Best to have them give passengers arriving 30 extra minutes to deal with luggage, immigration.
Verified review

4/10 Poor

Disliked: Amenities, property conditions & facilities
I don't understand why they charge the amount they do for a night. The hotel rooms are old, smelling, towels look like a floor cloth. Bed linen is so cheap. Staff is just ok. 400 euros per night for this? Disappointed
Stayed 2 nights in Sep 2024
Verified review

6/10 Okay

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Room so cold
Stayed 1 night in Oct 2021
Verified review

2/10 Terrible

Disliked: Cleanliness, room comfort

Severe food poisoning from breakfast

I got severe food poisoning from breakfast. The food was Luke warm rather than hot (chicken, sausages etc) I suggest that the hotel focuses on ensuring the food temperatures are correct as I was severely ill from this
Stayed 3 nights in Sep 2023
Verified review

2/10 Terrible

Liked: Cleanliness, room comfort
Disliked: Staff & service

Terrible Stay

I’ve stayed many times at the Rixos and this was by far the worst stay. I’ll start with the positive which was the Spa. The negatives 5 emails and 2 phone calls to arrange airport pickup. Arrived at 18.00 to be told the room was not ready. Ordered room service. After 90 minutes it didn’t arrive so I cancelled. No towels left after housekeeping. Had to go and find the housekeeping staff to get staff. Requested hotel car to the airport only to be told they had none available and offered no alternative. For a 5 star hotel this is completely unacceptable.
Stayed 5 nights in Dec 2022