*Savings based on Hot Rate® hotel bookings made as compared with the lowest published rates found on leading retail travel sites. Hot Rates are different from retail rates. With Hot Rates you enter the date, location and star rating. Hotel revealed only after booking. All bookings final. Prices do not include taxes & fees.
*Based on Hot Rate® bookings over 12 months vs. lowest published rates on leading retail sites. Hot Rates are different from retail rates. Hotel revealed only after booking. Bookings final.
Hotel Amenities
Renovations + Closures
The following facilities or services will be unavailable from October 3 2024 to March 31 2025 (dates subject to change):
- One of the swimming pools
The following facilities are closed seasonally each year. They will be closed from October 3 to March 31:
- One of the swimming pools
Property Features
Swissôtel Wellness Resort Alatau Almaty features a full-service spa, 4 outdoor swimming pools, an indoor pool, and a steam room. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access.
Business-related amenities at this 4.5-star property consist of a business center and 5 meeting rooms. Event facilities measuring 646 square feet (60 square meters) include a conference center. This luxury hotel also offers a children's pool, a fitness center, and spa services. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking is available on site.
Swissôtel Wellness Resort Alatau Almaty has designated areas for smoking.
- Picnic area
- Number of indoor pools - 1
- Number of outdoor pools - 4
- Water dispenser
- Elevator
- Fitness facilities
- Lockers available
- 24-hour front desk
- Business center
- Turkish bath/Hammam
- Porter/bellhop
- Free self parking
- Dry cleaning/laundry service
- No single-use plastic stirrers
- Biodegradable/compostable stirrers
- No single-use plastic straws
- Biodegradable/compostable straws
- Conference space size (meters) - 60
- Number of meeting rooms - 5
- Luggage storage
- ATM/banking
- Concierge services
- Conference center
- Snack bar/deli
- Designated smoking areas
- Total number of rooms - 222
- Airport transportation (surcharge)
- Golf caddy
- Coffee/tea in common areas
- Designated smoking areas (fines apply)
- Designer stores on site
- Number of bars/lounges - 1
- Number of poolside bars - 1
- Full-service spa
- Conference space
- Tours/ticket assistance
- Steam room
- Free WiFi
- Pool sun loungers
- Number of coffee shops/cafes - 1
- Children's pool
- Safe-deposit box at front desk
- Spa services on site
- Proposal/romance packages available
- Breakfast available (surcharge)
- Number of restaurants - 3
- Conference space size (feet) - 646
- Ballroom
- Banquet hall
- Reception hall
- Laundry facilities
- Wedding services
- Garden
Room Amenities
Swissôtel Wellness Resort Alatau Almaty offers 222 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. 49-inch Smart televisions come with digital channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries. This Almaty hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 25+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.
- Air conditioning
- Television
- Minibar
- Daily housekeeping
- Hypo-allergenic bedding available
- Phone
- Private bathroom
- Bathrobes
- Free toiletries
- Hair dryer
- Iron/ironing board
- Designer toiletries
- Desk
- Premium bedding
- Soundproofed rooms
- Turndown service
- Free bottled water
- Wireless internet access
- Bidet
- Blackout drapes/curtains
- Slippers
- In-room safe (laptop compatible)
- Digital TV service
- Free WiFi
- Free wired internet
- Pillow menu
- TV size: 49
- TV size measurement: inch
- Bathtub or shower
- Connecting/adjoining rooms available
- Day bed
- Towels provided
- Bedsheets provided
- Smart TV
- Number of beds 1
- Housekeeping on request
- Soap
- Shampoo
- Toilet paper
- Local maps
- Guidebooks or recommendations
- Electrical adapters/chargers
- Laptop-friendly workspace
- Restaurant dining guide
- Heated floor
- Wardrobe or closet
- Toothbrush and toothpaste available
- Number of days between towel changes: 2
- Change of towels (on request)
- Number of days between bed sheet changes: 3
- Change of bed sheets (on request)
- Desk chair
- WiFi speed 25+ Mbps
Parking
Free self parking
Internet
Available in all rooms: Free WiFi , Free wired internet , Wireless internet access
Available in some public areas: Free WiFi
Food & Drink
Buffet breakfasts are available for a surcharge on weekdays between 7:30 AM and 10:30 AM and on weekends between 7:30 AM and 11:00 AM.
Swissôtel Wellness Resort Alatau Almaty has 3 restaurants on site.
Spa Services
Purovel Spa & Sport has couples treatment room(s). Services include sports massages, Swedish massages, facials, and body wraps. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. The spa is open daily. There are hot springs/mineral springs on site.
- Couples treatment rooms
- Manicures and pedicures
- Body treatments
- Body wraps
- Facial treatments
- Body scrubs
- Swedish massage
- Sauna in spa
- Hot tub in spa
- Steam room in spa
- Sports massage
- Hot springs/mineral springs in spa
- Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Wheelchair-accessible on-site restaurant
- Wheelchair-accessible lounge
- Visual alarms in hallways
- Handrails in hallways
- Handrails in stairways
- Wheelchairs available on site
- Well-lit path to entrance
- Stair-free path to entrance
- Wheelchair accessible (may have limitations)
- Pool access ramp on site
- Wheelchair accessible path of travel
- Wheelchair-accessible public washroom
- Wheelchair accessible parking
- Wheelchair-accessible concierge desk
- Assistive listening devices in meeting rooms
- Wheelchair-accessible van parking
- Valet for wheelchair-equipped vehicle
- Wheelchair-accessible path to elevator
- Wheelchair-accessible registration desk
- Wheelchair-accessible spa
- Wheelchair-accessible pool
- Wheelchair-accessible fitness center
- Wheelchair-accessible meeting spaces/business center
Nearby Activities
4 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a steam room and a fitness center.
Guests under 16 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub.
Hotel Policies
Payment types
Fees
Optional extras
- Fee for buffet breakfast: approximately KZT 14000 to 14000 for adults, and KZT 7000 to 14000 for children
- Airport shuttle fee: KZT 15000 per vehicle (one-way)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at noon
Minimum check-in age is: 18
Check-out
Check-out time is noon
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
UnionPay
Guest education on local ecosystems and culture
Property does not require health documentation at check-in
Cashless transactions are available
Contactless check-out is available
Security system
Mobile key entry is not available
Staffed front desk
Contactless check-in is available
No cribs (infant beds) available
Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
Service animals not allowed
Debit cards
Minimum age for COVID-19 test requirement: 18
Children and extra beds
- Children are welcome.
- Cribs (infant beds) are not available.
Pet Policy
- No pets or service animals allowed
We should mention
If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Reservations are required for golf tee times and massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
No pets and no service animals are allowed at this property.
Cashless payment methods are available for all transactions.
Contactless check-in and contactless check-out are available.
Hotel Names
- Swissôtel Wellness Resort Alatau Almaty Hotel
- Swissôtel Wellness Resort Alatau Almaty Almaty
- Swissôtel Wellness Resort Alatau Almaty Hotel Almaty
- Swissôtel Wellness Resort Alatau Almaty (Opening October 2021)
Hotel Reviews
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