8/10 Good
Jill, APO AE
Traveled with group
Feb 19, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4 adults, 2 rooms for 5 nights. We loved the friendly and very helpful front desk staff (Vanessa) and appreciated the very comfortable beds and pillows. The rooms were very clean and fresh with an updated bathroom and a balcony. It was wonderful to have free access to the heated ski storage room as well. ---- What we would suggest for improvements are to change the door locking system from a big, bulky key to a computer card. In order to lock the door, you must use the metal key from the inside. When you are issued only 1 key, this is a safety and privacy issue. If there was a fire and you are locked in your room from the inside, scrambling to find the key could be catastrophic. So you must keep the key in the lock for safety. Having only 1 key is also a problem to go in and out of the room separately and if one person stays in the room (you want to lock the door so no one can come in-- you must have key on inside). Now the other person (who does not have a key, can not come and go quietly). The real disappointment was the coffee, cappuccino, espresso. It was the most bitter and burnt tasting I have ever had. Our group of 4 adults could not drink it no matter how much sugar, milk and a pinch of salt we tried. The orange juice was also a bit sad as it was wattered down to a very light color. --- Positively, we ate at the restaurant one evening and the waiter was very friendly and checked on us often. Our food arrived quickly and at the same time, hot and delicious!
Jill
Stayed 5 nights in Feb 2025
