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Alto Ribeira State and Tourist Park Vacation Packages

I chose this hotel mainly for its great location, which made it easy to access nearby restaurants, shops, and attractions. Unfortunately, the rest of the experience did not meet the standards of a 4-star hotel. The reception staff were cold and unwelcoming, making check-in feel impersonal. A more friendly and attentive attitude would have made a big difference. The room seemed fine at first, but the bathroom had visible mold and a clogged sink that drained very slowly. These maintenance issues gave the impression that the hotel is not properly maintained. Breakfast was decent with enough variety, but it lacked features expected from a 4-star hotel, such as a made-to-order egg or omelette station. The valet parking was also overpriced for what was offered, adding to the frustration of the stay. Another major issue was the 220-volt electrical system, which was not clearly communicated. I almost damaged my hair dryer because of this, and it could easily create safety risks for guests. Overall, the hotel felt outdated and poorly maintained. While the location is excellent, the unfriendly service, bathroom issues, expensive parking, and electrical concerns made the stay disappointing. In my opinion, this hotel is closer to a 2-star experience than a true 4-star property.

The staff was so helpful. The breakfast buffet was more than excellent. The room was very clean. They clean the room every day. Great experience!!!

Nice staff and very good breakfast, although in our second day it looked like the staff was having trouble keeping all items stocked. Some things in the room were not working (lighting and exhaust fan in bathroom), and the room itself was a little smaller than expected. No place to set luggage. But all in all, worth it! Excellent location with plenty to do at walking distance.