2/10 Terrible
Maryte
Dec 21, 2024
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was undergoing renovations which was mentioned NOWHERE when booking. Massive boxes everywhere, sections covered with tarps, dusty, etc. Pool had no sign indicating it was closed but area had paint buckets surrounding pool. We were told by front desk that we couldn’t use it because of this but that it would be open by the next day. 2 days later paint buckets were still there and there was a sign declaring the pool closed. The fitness center was also closed. Pictures on google maps showed Texas shaped waffles, but the waffles at the breakfast were normal circles. In addition, the waffles were sour(both the strawberry flavor and the plain), the muffins were hard as rocks, and the gravy was a weird texture. There was nowhere to fill my water bottle and the front desk had to open up the breakfast area so I could fill it. There were signs for vending machines but no vending machines present and the marketplace was absurdly expensive. The shower in the bathroom was leaky and the sofa bed was just a stained boxspring, with no linens. The front desk staff were as kind and helpful as possible, but hospitable staff can only get you so far when the rest of the hotel is a hot mess. Luckily, I was visiting a friend who I ended up able to stay with or this would have been a very miserable trip.
Maryte
Stayed 6 nights in Dec 2024