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Imperial Palace Hotel

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Imperial Palace Hotel

Lobby
Exterior
Lobby sitting area
Street view
Outdoor pool

Reviews

6.4 out of 10

Popular amenities

  • Hot Tub
  • Pool
  • Breakfast included
  • Gym
  • Room service
  • Laundry

Explore the area

Map
Jebel Amman Street 4th Circle, Amman, 1118
  • Salah El-Din Park
    9 min walk
  • Abdali Boulevard
    20 min walk
  • منقوش باشا
    7 min walk
  • Amman (ADJ-Marka)
    63 min drive

Room options

View all photos for Junior Suite

Premium bedding, minibar, in-room safe, desk

Junior Suite

  • 614 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Superior Room

Premium bedding, minibar, in-room safe, desk

Superior Room

  • 269 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room

Premium bedding, minibar, in-room safe, desk

Single Room

  • 269 sq ft
  • City view
  • Sleeps 1
  • 1 Twin Bed

About this property

Imperial Palace Hotel

4-star hotel in Zahran
Along with an outdoor pool, this hotel has a restaurant and a health club. Free buffet breakfast, free WiFi in public areas, and free valet parking are also provided. Additionally, a sauna, a rooftop terrace, and a spa tub are onsite.
Imperial Palace Hotel offers 85 accommodations with minibars and safes. Beds feature premium bedding. Televisions come with satellite channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.

An outdoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an outdoor pool, Imperial Palace Hotel provides a health club, a spa tub, and a sauna. The hotel offers a restaurant. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

This business-friendly hotel also offers a rooftop terrace, multilingual staff, and gift shops/newsstands. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking and valet parking are available on site.

Imperial Palace Hotel has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 6:30 AM and 10:30 AM.
Restaurant Aida - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
24-hour room service is available.

Languages

Arabic, English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:30 AM
  • A restaurant

Restaurants on site

  • Restaurant Aida

Things to do

  • Health club
  • Outdoor pool
  • Personal motorized watercraft
  • Sauna
  • Shopping
  • Spa tub

Family friendly

  • Babysitting
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Rooftop terrace

Spa

  • Facials
  • Massage

Accessibility

  • Elevator

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for JOD 20.0 per night

Property payment types

Important information

Optional extras

  • Airport shuttle fee: JOD 35 per vehicle (roundtrip)
  • Rollaway bed fee: JOD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Imperial Palace Amman
Imperial Palace Hotel Amman
Imperial Palace Hotel Hotel
Imperial Palace Hotel Amman
Imperial Palace Hotel Hotel Amman

Imperial Palace Hotel Reviews

Reviews

6.4
Rating 10 - Excellent. 13 out of 73 reviews" "
Rating 8 - Good. 18 out of 73 reviews" "
Rating 6 - Okay. 22 out of 73 reviews" "
Rating 4 - Poor. 9 out of 73 reviews" "
Rating 2 - Terrible. 11 out of 73 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

6.2/10

Property conditions & facilities

Reviews

6/10 Okay

Walid

Liked: Room comfort
This hotel must rate 3 *only
I arrived late night they told me no breakfast hotel. Com send us only room reservation but I had my confirmation with breakfast

10/10 Excellent

Esther m

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the place very close to everything nice staff prompt attentions love the place.
Stayed 2 nights in Feb 2018

6/10 Okay

Mary, Ramallah

Liked: Cleanliness, room comfort
Good but
Rooms are clean and the view is nice. Lobby is nice too with a beautiful chandelier. Yet there are somethings that don’t comply with a 4 star standard; Toiletries are not sufficient, Breakfast was a dismay, poor in quality and display, and the biggest DISMAY that I’ve never encountered in any other hotel, is that no drinking water is offered at breakfast besides the juices!! one has to pay 1:30 JD to get a small bottle! Moreover, the argument of the waiter was that people don’t drink water at breakfast!!!! Really??!! This water issue alone is enough not to recommend this hotel to others, because a customer likes to feel pampered, welcomed and above all to feel the generosity of the host.
Stayed 1 night in Dec 2017

8/10 Good

Burhan, Jerusalem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No pool, away from markets
My stay was good at this hotel. I didnt face any problem but i was surprised that on the Expedia website they wrote that the is a pool where in fact there wasn't and that was the main reason why i chose this hotel where is the same price range i had many alternatives. The hotel isn't located in the best area where i couldn't find much shipping places around me. The staff were nice and in total i had a good stay.
Stayed 4 nights in Oct 2017

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel wasn't nearby restaurants or shopping.
It was not a pleasant stay. The net in my room was very slow and terrible. I couldn't even make a call through or even open emails. The towels and hand towels in the bath room are too old and roughly looking. I was lucky enough by bringing my own towels with me.
Stayed 3 nights in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with spectacular view to Amman
It was a pleasant experience at this hotel. We had a free upgrade to the room we booked in Expedia without asking for that. This tells how the management is concerned about the customers comfort before looking at money issues. The tasty breakfast delivered to our suite which is a pro. Dinner was delicious here and no need to look for nice restraints. Staff at this hotel is amazing. I want to truly thank all of them to the wonderful service especially those who took care of helping us bringing luggage and other stuff from and our car. I should also say that they are flexible with check out times. Khalil and Joliana are elegant receptioents.
Stayed 2 nights in Oct 2017

2/10 Terrible

Samer

Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel need remodeling it looks very old rate2
dirty sheets , alarming door noise all night , dusty building and horrible old looking lobby , you are not going to like the breakfast however very good service from the crew They are helpful and amazing I like them all but I will never go back to this hotel again I really waisted my money
Stayed 2 nights in Sep 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Salim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quiet location with a beautiful view
beautiful lobby and rooms. the views are relaxing and open. staff very helpful. good deal for the price. but the breakfast needs improvement specially the water. my breakfast was included but I have to purchase water which I could not believe it. juices were free but I can not drink juices because I am diabetic. some maintenance work is needed in rooms and to improve the lobby lighting and to clean the sunroof from mud and dust. but over all its a good budget hotel in Amman.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
The staff are very friendly and helpful. And the hotel is in great location. And we were upgraded to a big room

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Helpfull people
Helpfull polite stuff, good welcome during check in , they arranged for upgrade for rest of the days ( four days) There is a piano in the lobby (not great) but tuned , i enjoed playing for some times , they appreciated Few verities during breakfast ,

4/10 Poor

Jeremy, London

Liked: Cleanliness
Disliked: Property conditions & facilities
Can't pay in dinar, beware of rip-off xchange rate
Staff were helpful, bed was comfortable and hotel chosen for business purposes. Poorly maintained e.g. Had a real struggle to finally get the window to close so the works outside weren't stopping me sleeping. Had to leave aircon fan on to help what I think was the security camera beeping (similar to an alarm clock!) outside the door. All that I can cope with, but I won't be returning due to the unwanted and unauthorised 5% surcharge to the credit card exchange rate with no option to pay in local dinar and avoid the hotels own rip off exchange rate.

6/10 Okay

Ivan, Staten Island, NY

Liked: Staff & service
Disliked: Property conditions & facilities
The empire has fallen on hard times
Location is too far from the sites in Amman. Hotel and rooms are dark, bulbs in lamps are low wattage. Only the bathroom was properly lit. Entering the lobby is like being in a cave, if not for the chandelier it would be totally dark since little or no light enters through the skylights. Window to the room did not close properly. The design of the bathtub area was poorly done and you could not avoid when showering getting water all over the floor. To get to the pool required that you walk through the hotel dining room. Locker and shower rooms haven't been used in years. At pool some marble tile was used in some areas making them slippery when wet. .

6/10 Okay

dodi79, Riyadh

Disliked: Property conditions & facilities
Services compared to the paid fee was disappointing. Free Internet was very, very slow.

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Staff & service

6/10 Okay

aredraider, Amman Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
descent hotel for the price and location
it was good hotel room for the price and location.........I and my wife had problem with the water temperature.......It was barely warm..... The room service charges were really over-priced...... The stuff were very friendly...... The breakfast food was really cooked well....... But the breakfast buffet had really very less number of items........ Many of the furniture items either in the hotel facilities or in the room had to be replaced with newer items...... Like the carpet at the walkways and in the rooms were very old and very much worn out...... Sky lights at the hotel main lounge were very dirty and had a very thick layer of dust and sand accumulated all over them................They looked that they have never been cleaned or washed. I think the hotel management should pay a lot more attention to the cleaning of their own facilities. TV cable has very few and less number of channels. Cable display was very bad too.....................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................

6/10 Okay

mustafa , calgary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Quite. Easy access to downtown.
I stayed for one week for private business. The staff were friendly and helpful

2/10 Terrible

Jena

Disliked: Staff & service

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very bad
the worst hotel I ever seen with 4 stars rating 2 stars more than enough.

8/10 Good

Ammar Qasrawi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stratigic location
Good deal as 4 stars Excellent deal for its price

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Great location in Amman and normal rate according to other hotels

8/10 Good

auday

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

John, New York

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not even three stars!
Room need maintenance and the shower-bath was not clean. Very bad internet connection. Food was not good, and I found that they serve dinner from the other meals.