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Saray Hotel

3.0 star property

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Interior
Lobby
Lobby
Premium Room | In-room safe, iron/ironing board, free cribs/infant beds, rollaway beds
In-room safe, iron/ironing board, free cribs/infant beds, rollaway beds

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • Room service
  • Laundry
  • 24/7 front desk
  • Air conditioning
  • Parking included

Explore the area

Map
amman, Amman
  • Rainbow Street
    ‪12 min walk‬
  • Amman Roman Theater
    ‪17 min walk‬
  • Al Abdali Mall
    ‪7 min drive‬
  • Amman (AMM-Queen Alia Intl.)
    ‪39 min drive‬

Room options

View all photos for Premium Room

Premium Room | In-room safe, iron/ironing board, free cribs/infant beds, rollaway beds

Premium Room

  • Sleeps 3
  • 1 King Bed

View all photos for Double or Twin Room

Double or Twin Room | In-room safe, iron/ironing board, free cribs/infant beds, rollaway beds

Double or Twin Room

  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Triple Room

In-room safe, iron/ironing board, free cribs/infant beds, rollaway beds

Triple Room

  • Sleeps 3
  • 3 Twin Beds

View all photos for Single Room

In-room safe, iron/ironing board, free cribs/infant beds, rollaway beds

Single Room

  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Room

Family Room | In-room safe, iron/ironing board, free cribs/infant beds, rollaway beds

Family Room

  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

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Front of property

New MerryLand Hotel

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.3 out of 5, Excellent, (120)
The price is $69
per night
$78 total
includes taxes & fees
Apr 3 - Apr 4
New MerryLand Hotel

About this property

Saray Hotel

3-star hotel in Al Madinah
Along with 24-hour room service, this smoke-free hotel has dry cleaning and a 24-hour front desk. Free weekday breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a porter/bellhop. Housekeeping is available on request.
Saray Hotel offers 54 air-conditioned accommodations with safes and complimentary bottled water. LED televisions are featured in guestrooms.

Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. This Amman hotel provides complimentary wireless Internet access. Housekeeping is offered on request and irons/ironing boards can be requested.

A complimentary breakfast is served on weekdays. Wireless Internet access is complimentary. This Amman hotel also offers dry cleaning/laundry services, 24-hour room service, and a porter. Complimentary self parking is available on site.

Saray Hotel is a smoke-free property.

A complimentary buffet breakfast is served between 6:30 AM and 10:00 AM on weekdays.
24-hour room service is available.

Languages

Arabic, English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available on weekdays 6:30 AM to 10:00 AM

Family friendly

  • In-room crib
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Porter/bellhop

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers

Entertainment

  • LED TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Heating
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for JOD 10 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: JOD 10 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted

Property is also known as

Saray Hotel Amman
Saray Amman
Saray Hotel Hotel
Saray Hotel Amman
Saray Hotel Hotel Amman

Saray Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 13 out of 34 reviews
Rating 8 - Good. 8 out of 34 reviews
Rating 6 - Okay. 7 out of 34 reviews
Rating 4 - Poor. 2 out of 34 reviews
Rating 2 - Terrible. 4 out of 34 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mustafa

Liked: Cleanliness, staff & service, property conditions & facilities
Its my second time and i love it
Stayed 1 night in Nov 2024

6/10 Okay

Ken

Liked: Cleanliness, staff & service
Stay was fine
Stayed 1 night in Sep 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2024

10/10 Excellent

Mustafa

Liked: Cleanliness, staff & service, property conditions & facilities
I like it for the price it's very good
Stayed 1 night in Jul 2024

2/10 Terrible

MAHMOUD

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
NOT CLEAN
Stayed 1 night in May 2024

6/10 Okay

Basel

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2024

6/10 Okay

aadil

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
the property was nice, clean; staff were nice and helpful. I felt just some small things let it down, like you needed 2 remotes to operate the tv and its confusing as they conflict with one another. they advertised 24 room service but had hardly anything on the menu, i had to ask what they had and i think it was 3 small dishes out of the entire menu selection which was disappointing. also breakfast was really poor - no options or choices, just a small basket with hummus, cheese, omelette, a little salad, some form of tomato sauce with tea or coffee only and the shower took a while to become warm/hot the location a number of restaurants - takeaway nearby in the area which was fine. i would recommend the hotel but hope the hotel address these little issues as it improve the stay ans comfort of many.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good stay in Amman!
The hotel is not on the center of the city but it is very comfortable. I like the breakfast, the room was nice and clean. You will need transportation to go to the main attractions of the city but the hotel is worthy.
Stayed 2 nights in Mar 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

2/10 Terrible

Arnaud

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This property appeared on the app as in the middle of downtown (still does even after checkout). It is NOT, 10km away from it. They gave me a single room, which was the saddest thing I'd ever see, with an actual single bed like when I was 8 years old with sheets so worn they felt like sandpaper. There wasn't a single towel in the room, the carpet was gross, staff not helpful, wouldn't answer the phone. Tiniest shower you'll ever see, barely room to move about.

10/10 Excellent

Joseph

Traveled with family and small children, Traveled with family
Liked: Amenities, property conditions & facilities
We stayed for 12 days, we have a very good experience. With a cafe and restaurant inside the hotel. Highly recommended.
Stayed 12 nights in Jul 2022

8/10 Good

Jeffery

Traveled with family
Liked: Cleanliness, staff & service
Saray Hotel was quiet and staff friendly with the morning breakfast being a highlight. Location on an extremely busy road made it tough to go to the local shops across from it. Also the entire process of cancellation for another night not needed was less than pleasant. It took my Jordanian friend to actually resolve it. They need a way on the webpage to do this.
Stayed 4 nights in Jul 2022

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel.
The first room I was given wasnt clean however they immediately moved me to a great room that was clean and had a good view of the city. The hotel staff were excellent and tried to help when needed. The hotel itself is in a good area with lots of American restaurants and the hotel itself has good interior facilities. All in all I would stay again at the hotel but it is some distance from the old town when hotels.com listed it as being close to the Roman theater, when in fact it will cost you around 8 JD to get to the theater but this is not the hotel's fault.
Stayed 2 nights in Jun 2022

10/10 Excellent

Suzan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean nice place , extremely friendly people the best location ever , 6 days there loved every night there , good price too
Stayed 5 nights in May 2022

6/10 Okay

AWAD

Traveled with family
Liked: Staff & service, room comfort
Great Staff at Saray hotel west Amman Jordan
Perfect location to my destination, furniture need to improvement and others facilities required for maintenance
Stayed 1 night in Feb 2022

6/10 Okay

Mohammed

Business traveler
Liked: Staff & service, property conditions & facilities
Stayed 4 nights in May 2021

8/10 Good

Dimos

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
It's a nice hotel, with fabulous breakfast. Very convenient place.
Stayed 3 nights in Jan 2020

8/10 Good

KISHA

Traveled with family
Liked: Cleanliness, staff & service
The variety of shops and restaurants in walking distance was a huge plus.
Stayed 1 night in Dec 2019

4/10 Poor

Mazhar, Amman jordan

Business traveler
Liked: Amenities
Disliked: Property conditions & facilities
My booking varied from online reservation and when asked staff they were relentless in verifying and/or amend it!!! Wifi was down for almost 1 day! Beds were v small (less than standard type) and that is not shown properly in pics nor highlighted! As for the hotel itself it is v nice and clean
Stayed 2 nights in Dec 2019

4/10 Poor

Katherine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can anything else go wrong?
After a wonderful week in Jordan we arrived in Amman at the Saray Hotel. When we got to our room whatever could go wrong did go wrong. A lamp was broken, the television didn't work, the phone had no cord connecting it to the system, there were no towels in the bath, the air conditioning did not work and there was broken glass in the rug. This took multiple calls to the front desk and numerous visits by staff to the room to attend to all of this. I can't help wonder why they didn't offer us another room. Perhaps our mistake to prepay for accommodations when making the reservation. Won't do that again!
Stayed 2 nights in Nov 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Stayed 1 night in Oct 2019

6/10 Okay

Jam

Traveled with family
Not really worth that price .need to improve many things
Stayed 1 night in Oct 2019

10/10 Excellent

jason, USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
so the location on the Expedia may is off. This hotel is on the west side of town. That said it's a great hotel. The staff are friendly, the breakfast good, and everything is clean. Nice coffee shops around it. I'd stay again.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2019