2/10 Terrible
JUANCARLOS
Traveled with family
Apr 21, 2025
Disliked: Cleanliness, amenities, property conditions & facilities
If possible, STAY AWAY from this property; after adding all the extras, it would be possible to stay in a better property. They want to charge for everything. I requested breakfast for 1 day (I paid for it, for 8 guests), at the check out they wanted to charged me 125 euros more for breakfast for the 2nd day, I told them that we did not requested, so we did not the the 2 ladies in the front stated that I MUST Pay even though I did not requested because they did not have a way to prove that; that's so stupid, so I told them, "Is everyone required to have and pay breakfast here even if the guest does not want to"?, they 2 ladies confirmed "YES". I even mentioned that on the first day, only 1 guest went to the breakfast area, and since it was not good, the other guests did not go, which is true; the breakfast is expensive and of poor quality. Very bad experience, and seriously be adding all the extras, I ended up paying the same amount that I would have paid at the Hilton by the airport. The rooms were not that clean. The customer service experience was mixed, with some having a great attitude and others not that great. The lights in the rooms were broken, I requested a replacement, never arrived. I would never go back to this place, and would never recommend it for future trips.
JUANCARLOS
Stayed 2 nights in Apr 2025