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citizenM Amstel Amsterdam

4.0 star property

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Photo gallery for citizenM Amstel Amsterdam

Exterior
Lobby sitting area
Check-in/check-out kiosk
Breakfast, lunch and dinner served
Single Room, 1 Double Bed | City view

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Air conditioning
  • Free WiFi
  • Restaurant
$186
includes taxes & fees
Sep 7 - Sep 8

Explore the area

View in a map
Sarphatistraat 47, Amsterdam, 1018 EW
  • Rijksmuseum
    ‪18 min walk‬
  • Dam Square
    ‪4 min drive‬
  • Van Gogh Museum
    ‪5 min drive‬
  • Amsterdam (AMS-Schiphol)
    ‪17 min drive‬

Room options

View all photos for King Room

King Room | Premium bedding, pillowtop beds, in-room safe, desk

King Room

9.0 out of 10
Wonderful
(93 reviews)
  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Single Room, 1 Double Bed

Single Room, 1 Double Bed | City view

Single Room, 1 Double Bed

7.6 out of 10
Good
(4 reviews)
  • 97 sq ft
  • Sleeps 1
  • 1 Double Bed

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About this property

citizenM Amstel Amsterdam

4-star hotel in Amsterdam City Centre
Along with a restaurant, this smoke-free hotel has a bar/lounge and a 24-hour business center. WiFi in public areas is free. Other amenities include a coffee shop/cafe, a business center, and a 24-hour front desk. Housekeeping is available on request.
CitizenM Amstel Amsterdam offers 88 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. Smart televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This Amsterdam hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include fans and blackout drapes/curtains. Housekeeping is offered on request and irons/ironing boards can be requested.

Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a 24-hour business center, 2 meeting rooms, and coworking spaces.

Wireless Internet access is complimentary. This business-friendly hotel also offers multilingual staff, express check-in, and express check-out.

CitizenM Amstel Amsterdam is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 11 AM.
CanteenM - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: EUR 19 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • canteenM

Things to do

  • Art gallery
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 2 meeting rooms
  • 24-hour business center
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (45 inch wide door)
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (35 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 4 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 1928
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • iPad
  • iPod dock
  • Smart TV with premium digital channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Fan
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 29
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
For any questions, please contact the property using the information on the booking confirmation
Guests traveling with a service animal must contact the property prior to arrival.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • An effective city/local tax rate of 12.50 percent will be charged

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 19.00 per person
  • Late check-out fee: EUR 29 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Netherlands. This property is rated 4 stars.

Property is also known as

citizenM Amsterdam Amstel Hotel
citizenM Amstel Hotel
citizenM Amstel
citizenM Amstel Amsterdam Hotel
citizenM Amstel Amsterdam Amsterdam
citizenM Amstel Amsterdam Hotel Amsterdam

citizenM Amstel Amsterdam Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 621 out of 776 reviews
Rating 8 - Good. 118 out of 776 reviews
Rating 6 - Okay. 21 out of 776 reviews
Rating 4 - Poor. 9 out of 776 reviews
Rating 2 - Terrible. 7 out of 776 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sebastian, Denver

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is a great base for a visit to Amsterdam. Good location, good transportation links, very quiet rooms (we stayed on the back side), free bikes, really good breakfast
Stayed 4 nights in May 2025

10/10 Excellent

Andrew

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The iPad or App control of the lights, media, shades and temperature was very nice and convenient. The room is small but very comfortable and contains all the necessary features.
Stayed 3 nights in May 2025

10/10 Excellent

julio

Liked: Cleanliness, amenities, property conditions & facilities
Great property
Stayed 1 night in May 2025

10/10 Excellent

kelley

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great design, friendly staff, comfortable room.
Stayed 2 nights in Apr 2025

10/10 Excellent

Rikki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very friendly, great location and enjoyed my stay
Stayed 1 night in May 2025

10/10 Excellent

Julie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

2/10 Terrible

Jacob

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Someone from the cleaning staff stole my passport. I will never stray there again. Place was great but this horrible experience ruined everything.
Stayed 12 nights in May 2025

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

citizenM Amstel Asterdam too small

Too small. Bed jammed into the room to maximize space depending on the room, you crawl over your mate or everyone crawls out the foot of bed. No place to put your luggage. Have to step over it on floor after you crawl out. One chair. Entire room runs on a tablet. Lights. Blinds. TV. Heat. Probably appeals to the young demographic they are targeting, but feels a bit like they are trying too hard. Would rather be able to pass the other person in the room, without having to turn sideways while crawling into the bed. Not that great of a value when you consider the tiny space. Friendly staff. Very clean.
Stayed 2 nights in May 2025

10/10 Excellent

Susan, Saskatoon

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Andrew

Traveled with partner
Liked: Amenities
Love the concept.
Stayed 5 nights in May 2025

8/10 Good

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean hotel close to the Amstel and an underground station. Nice (non corporate) decor and very friendly staff. Didn’t have breakfast as Bakhaus bakery (inc eat in sales) next door. My only issue (and I knew this when we booked) were the bathroom facilities as the wash hand basin is located in the sleeping area, rather than in the shower room. Also very limited soundproofing to the WC so you have to be good friends!
Stayed 3 nights in May 2025

10/10 Excellent

Julie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Next to metro stop and canal for easy and quick walk into city. Very comfortable rooms and nice lounge/bar area plus good breakfast.
Stayed 2 nights in May 2025

10/10 Excellent

Lacy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, so close to a metro station that is a 5 minute trip to Amsterdam central. Staff were amazing and friendly, rooms were small but just enough for what you need.
Stayed 5 nights in May 2025

10/10 Excellent

George

The staff is great! Very helpful and pleasant I recommend!
Stayed 1 night in May 2025

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly and helpful. We were only there for 2 days. They had great suggestions on what to do.
Stayed 2 nights in May 2025

10/10 Excellent

Ziyan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Interesting decor, beautiful lighting and bikes you can borrow.
Stayed 1 night in May 2025

8/10 Good

Brett

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice place and awesome staff, just a small problem with the bed, all beds are surrounded by 3 walls so you'll need to climb in from the foot of the bed and scoot up to the pillows, not good for anybody with disabilities or over 50.
Stayed 4 nights in May 2025

10/10 Excellent

David E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
liked the cleanliness
Stayed 2 nights in May 2025

10/10 Excellent

Brett

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place with nice staff in the heart of Amsterdam
Stayed 1 night in May 2025

10/10 Excellent

Kevin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel. Very Modern! There is a restaurant/bar. The staff are very friendly. Definitely stay here again!
Stayed 1 night in May 2025

10/10 Excellent

Mazin S.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A very friendly and nicely informal relaxing place you will not find in other places. However, rooms are small and the bath may be inconvenient for some. They fit family friendly gusts who will be treated likewise by the staff. Second visit but not the last
Stayed 2 nights in May 2025

6/10 Okay

Rainer, Spartanburg

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
room was super small. Sink in the room as it didn't fit in the small bathroom. one could only get into fhe bed crawling from the low end. Not one inch left or right from bed. Modern equipment All room functions controled via an ipad. Good breakfast.
Stayed 1 night in Apr 2025

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, relaxing large beds. Great bar, food and drink good. Staff super friendly and helpful. Will return!
Stayed 2 nights in Apr 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing location!

Great location (nearby metro and tram literally out the door). Interesting art exhibition and lots of good features in the room, though the bed with only one side accessible would only work for weekend breaks I think! Friendly, helpful staff and good memories!
Stayed 4 nights in Apr 2025

8/10 Good

Holly

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable beds, great staff, great room darkening curtains, great sound baffles around the bed, right at a Metro entrance and tram line. most other thing also wonderful. A few caveats. 1) Ask how to work the lighting especially if you have different wake up time than your partner. 2) In our room the only way to get into bed was from the foot of the bed which could be tough if you have mobility issues. 3) back to different wake up times, note that the sink is in the bedroom.
Stayed 3 nights in Apr 2025