2/10 Terrible
Joseph
Aug 25, 2024
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
If I could give this hotel 0 stars, I would. For starters, we arrived at around 2 pm and were told we needed to wait till 3 pm for our rooms to be ready- fine. As 3pm rolls around, only 1/2 of our rooms are ready and the receptionist is arguing that she’s doing us a favour by giving us access to our 1 room that is ready (check in is 3pm as stated on the website). As we wait for our second room we sit down at the restaurant in the lobby of the hotel - we were told (at 2pm) that the full menu would be available at 3 pm. However, at 3 pm, we were once again disappointed as the waiter told us that only 2 out of maybe the 20 items on the menu were available. To summarize things, our 3 pizzas were baked from frozen and took almost 1 hour to reach our table. (only one employee working the restaurant AND bar?! clearly there’s a management issue here). Finally, as 10 pm rolls around, we are woken out of bed by a fire alarm. As we attempt to make our way outside, all the doors are locked! We are finally able to get to a restaurant (not affiliated with MOXY but attached to the hotel) who inform us that this is a usual occurrence and likely a false alarm. Around 10:30, an announcement is made that it was a false alarm, and, at 11 pm, ANOTHER announcement is made (again waking us up) that they are sorry for the inconvenience. Would not recommend this hotel to anyone and will be reaching out for a refund of the 1 night stay we booked here.
Joseph
Stayed 1 night in Aug 2024