2/10 Terrible
Michelle
Traveled with family
Apr 10, 2025
Disliked: Staff & service, amenities
We checked in to a curt front desk receptionist. The next day our door lock was broken. As the office was closed at 9:45 am we were given a temporary key. We were away all day for a big event. At 9:30 pm we received a call from a yelling manager insisting we return immediately with temporary key. Everyone at our otherwise quiet dinner could hear her. We returned to being locked out of our room. Police were called. We were only allowed back in to our belongings and paid for room once we apologized?!? For poor management, broken locks, criminal egos? We are not sure but will not be going back. Reviews about an older property, hard pillows and noisy refrigerators are accurate. What a shame as it has changed hands and was well liked before the new management.
Michelle
Stayed 2 nights in Apr 2025