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It was somewhat difficult to get to without a car and i only spoke to one staff member when i handed over my breakfast ticket since the front desk was animatronic dinosaurs, but overall the hotel was very nice. The rooms were clean and had working air conditioner, fridge, kettle, tv, safe, etc. There were vending machines down the hall where you could grab drinks or snacks. The bathroom had a shower and tub. And the breakfast buffet was very good. I also cannot comment on the spa portion because I was unable to enter the hot spring with tattoos.

Very good location, 2 minutes to universal, 1 minute to station. Fancy hotel. Super recommended

This room looks nothing like the photos. We are a family of 5 (2 adults and 3 kids) and it was so small that we ended up booking a 2nd room at the hotel once we got there because we would have been so crammed. The description states that it fits 6 but even 5 was very uncomfortable and that's why we booked the 2nd room. Also the room had no space to sit or store items and everything was so tight. The furniture and room is outdated and the window faces the wall of another building so you see no sunlight and feel like you are in a cardboard box. One of the worst rooms we have ever stayed in.

A+ service

We loved our room

Clean and peaceful

Great property. Close to the trains.