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Alpenhotel Schlüssel

3.0 star property

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Photo gallery for Alpenhotel Schlüssel

Restaurant
Exterior
Snow and ski sports
Reception
Down comforters, in-room safe, desk, laptop workspace

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Housekeeping
  • Breakfast included
  • Free WiFi
  • Parking included

Explore the area

View in a map
Gotthardstrasse 30, Andermatt, 6490
  • Basecamp Andermatt
    ‪5 min walk‬
  • Gemsstock Cable Car
    ‪6 min walk‬
  • Gurschen-Gemsstock Ski Lift
    ‪33 min walk‬

Room options

View all photos for Comfort Double Room

110-cm flat-screen TV with cable channels, TV

Comfort Double Room

8.0 out of 10
Very good
(6 reviews)
  • 237 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Comfort Triple Room

110-cm flat-screen TV with cable channels, TV

Comfort Triple Room

  • 334 sq ft
  • Mountain view
  • Sleeps 3
  • 3 Twin Beds

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About this property

Alpenhotel Schlüssel

3-star Andermatt hotel with private balconies
Start your day at Alpenhotel Schlüssel with a complimentary breakfast before a day on the slopes. Additional amenities include ski storage and ski passes.
Alpenhotel Schlüssel offers 24 accommodations with laptop-compatible safes and espresso makers. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Beds feature down comforters. 110-cm flat-screen televisions come with cable channels. Bathrooms include bathtubs with deep soaking bathtubs and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Have fun with onsite winter activities, including cross-country skiing and snowboarding and in warmer months, enjoy mountain biking and rock climbing. Alpenhotel Schlüssel helps provide the perfect ski vacation with ski storage and ski passes.

Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access. Complimentary uncovered self parking is available on site.

Alpenhotel Schlüssel is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:30 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Ski shuttle nearby
  • Free uncovered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM

Things to do

  • 18-hole adjacent golf course
  • Art gallery
  • Bicycle rentals
  • Cross-country skiing
  • Designer stores
  • Golf driving range
  • Hiking/biking trails
  • Mountain biking
  • Rock climbing
  • Ski passes
  • Ski storage
  • Snowboarding

Family friendly

  • Children's games
  • High chair

Conveniences

  • Limited-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Outdoors

  • In the mountains
  • Terrace

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathtub
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Towels provided

Entertainment

  • 110-cm flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Espresso maker

More

  • Desk
  • Electrical adapters
  • Heating
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 8:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The property is closed between April 7 and May 19.

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Alpenhotel Schlussel
Alpenhotel Schlussel Andermatt
Alpenhotel Schlussel Hotel
Alpenhotel Schlussel Hotel Andermatt
Alpenhotel Schlüssel Hotel ANDERMATT
Alpenhotel Schlüssel Hotel
Alpenhotel Schlüssel ANDERMATT
Alpenhotel Schlüssel Hotel
Alpenhotel Schlüssel ANDERMATT
Alpenhotel Schlüssel Hotel ANDERMATT

Alpenhotel Schlüssel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 20 out of 27 reviews
Rating 8 - Good. 7 out of 27 reviews
Rating 6 - Okay. 0 out of 27 reviews
Rating 4 - Poor. 0 out of 27 reviews
Rating 2 - Terrible. 0 out of 27 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Lived it-i’d highly recommend it
Stayed 1 night in Jun 2025

10/10 Excellent

Frederick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay, easy to find, centrally located, nice deck area, the bus stops very close to the hotel and the owner was very nice and takes time to help customers enjoy their stay in Andermatt. Thomas will make dinner reservations, guide service and just generally point you in the right direction. The room was really nice and seemed recently remodeled. I would stay again.
Stayed 3 nights in Feb 2025

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A wonderful hotel minutes from the slopes.

Wonderful location, great hotel, awesome proprietor.
Stayed 3 nights in Feb 2025

8/10 Good

Dominique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Schlüssel is located close to the train station and near the local bus stop (blue and red lines). Breakfast options were great. You can ski to the middle of town from the Gemstock then walk about 300 meters back to the Hotel. Many good restaurants are nearby. I would consider a longer stay next time I'm in Andermatt.
Stayed 4 nights in Jan 2025

10/10 Excellent

Ben

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The proprietor was friendly, humerus, and helpful. Very clean property right downtown Andermatt. Would highly recommend.
Stayed 3 nights in Jul 2024

8/10 Good

Denise

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This little hotel is in the heart of Andermatt. Very close to everything, groceries, restaurants, ski lift and train station.
Stayed 2 nights in Mar 2024

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Place in Heaven

I would stay a this wonderful hotel if I ever get the chance to go back to Andermatt. The owner was amazing and very helpful and somewhat funny at times.
Stayed 6 nights in Mar 2024

10/10 Excellent

Sijen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for the wonderful stay and hospitality. We hope to be back again soon.
Stayed 4 nights in Mar 2024

10/10 Excellent

Douglas, Laytonsville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and always available. The rooms are modern, very clean, and spacious compared to most European properties I’ve stayed in. The location is ideal as the hotel is situated at the midpoint between the two lifts in town. I highly recommend this hotel.
Stayed 2 nights in Mar 2024

10/10 Excellent

Gary

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
great place
Stayed 4 nights in Jan 2024

10/10 Excellent

Francesco

Stayed 2 nights in Jan 2024

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic Experience

Alpenhotel Schlüssel was a perfect hotel for my partner and I during our recent ski trip to Andermatt. Thomas and his team were so welcoming, helpful, and friendly. The hotel is a 5 minute walk from the train station and a 5 minute walk to both Andermatt gondolas. The ski storage room (and the heated ski boot rack) was a great convenience. The room was cozy, clean, and comfortable and the view from our balcony was stunning. The included breakfast and coffee were the perfect start to the day (and the house-made apricot jam was spectacular). I would highly recommend this hotel - and if we come back to Andermatt, will definitely stay there again! Thank you to Thomas and the Alpenhotel Schlüssel team for making our trip to Andermatt so lovely.
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveler

Stayed 4 nights in Mar 2021

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wunderbar, sehr netter Gastgeber, freundlicher Service beim Frühstücksbuffet, würden wieder hingehen.
Stayed 1 night in Mar 2025

8/10 Good

Muriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2025

10/10 Excellent

DAVID

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Moderne neue Zimmer
Stayed 2 nights in Aug 2024

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gute Lage im Zentrum, sauber, sehr freundlich. Gute hochwertige Ausstattung
Stayed 2 nights in Jul 2024

10/10 Excellent

Ola

Stayed 3 nights in Mar 2023

10/10 Excellent

Pauliina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Erittäin siisti, remontoitu huone ja ystävällinen henkilökunta. Sijainti loistava
Stayed 2 nights in Mar 2023

8/10 Good

Markus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Freundliche Betreuung , schönes Haus, gute Lage Das Preis- Leistungsverhältnis ist an der oberen Grenze
Stayed 4 nights in Mar 2022

10/10 Excellent

BERNARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bien

Très bon hôtel, chambre spacieuse, très bien situé. Très bon service
Stayed 5 nights in Jul 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2020

8/10 Good

Schlüssel, Andermatt

Traveled with partner
Liked: Cleanliness, staff & service
Der Aufenthalt war so wie erwartet, leider getrübt durch Corona (2 Restaurants kurz zuvor geschlossen)
Stayed 2 nights in Aug 2020

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities

Empfang und Zimmer sehr gut.

Stayed 4 nights in Jul 2020