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Hôtel du Palais de l'Isle

3.0 star property

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Photo gallery for Hôtel du Palais de l'Isle

Suite Empereur | Balcony view
Restaurant
Suite Empereur | In-room safe, free WiFi, bed sheets
Daily buffet breakfast (EUR 15 per person)
Lake

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Pet friendly
  • Air conditioning
  • Housekeeping
$123
includes taxes & fees
Oct 5 - Oct 6

Explore the area

View in a map
13 Rue Perriere, Annecy, Haute-savoie, 74000
  • Palais de l Ile
    ‪2 min walk‬
  • Annecy Castle
    ‪3 min walk‬
  • Centre Commercial Courier
    ‪9 min walk‬
  • Geneva (GVA-Cointrin Intl.)
    ‪38 min drive‬

Room options

View all photos for Premium Twin Room

Premium Twin Room | In-room safe, free WiFi, bed sheets

Premium Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 215 sq ft
  • Canal view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room

Standard Room | In-room safe, free WiFi, bed sheets

Standard Room

  • 258 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite Duc

Suite Duc | In-room safe, free WiFi, bed sheets

Suite Duc

  • 323 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Signature Double Room

Signature Double Room | In-room safe, free WiFi, bed sheets

Signature Double Room

9.4 out of 10
Exceptional
(3 reviews)
  • 215 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Room "Charme" with Twin beds

Room "Charme" with Twin beds | In-room safe, free WiFi, bed sheets

Room "Charme" with Twin beds

  • 172 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Single Room, 1 Twin Bed

Single Room, 1 Twin Bed | In-room safe, free WiFi, bed sheets

Single Room, 1 Twin Bed

10.0 out of 10
Exceptional
(1 review)
  • 151 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Room "Charme" with Double bed

Room "Charme" with Double bed | In-room safe, free WiFi, bed sheets

Room "Charme" with Double bed

8.0 out of 10
Very good
(22 reviews)
  • 172 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Economy Double Room

Economy Double Room | In-room safe, free WiFi, bed sheets

Economy Double Room

7.2 out of 10
Good
(7 reviews)
  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Double Room

Premium Double Room | In-room safe, free WiFi, bed sheets

Premium Double Room

8.6 out of 10
Excellent
(10 reviews)
  • 215 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite Empereur

Suite Empereur | In-room safe, free WiFi, bed sheets

Suite Empereur

10.0 out of 10
Exceptional
(1 review)
  • 409 sq ft
  • River view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Room

Family Room | In-room safe, free WiFi, bed sheets

Family Room

9.0 out of 10
Wonderful
(4 reviews)
  • 323 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Queen Sofa Bed

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About this property

Hôtel du Palais de l'Isle

3-star hotel in Annecy Old Town
This smoke-free hotel features a bar/lounge, a snack bar/deli, and concierge services. WiFi in public areas is free. Other amenities include a 24-hour front desk, free newspapers, and tour/ticket assistance.
Hôtel du Palais de l'Isle offers 34 air-conditioned accommodations with safes and coffee/tea makers. Televisions come with satellite channels. This Annecy hotel provides complimentary wireless Internet access. Housekeeping is provided daily.
The hotel offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. This Annecy hotel also offers tour/ticket assistance, concierge services, and complimentary newspapers in the lobby.

Hôtel du Palais de l'Isle is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Offsite parking; discounts available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 15 for adults and EUR 8 for children
  • A bar/lounge
  • Snack bar/deli

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • Elevator (28 inch wide door)

More

  • 5 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 11 per pet, per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 20.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.10 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 15 for adults and EUR 8 for children
  • Pet fee: EUR 11 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 20.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

du Palais de l'Isle
du Palais de l'Isle Annecy
Hôtel du Palais de l'Isle
Hôtel du Palais de l'Isle Annecy
Hôtel Palais l'Isle Annecy
Hôtel Palais l'Isle
Palais l'Isle Annecy
Palais l'Isle
Du Palais De L'isle Annecy
Hôtel du Palais de l'Isle Hotel
Hôtel du Palais de l'Isle Annecy
Hôtel du Palais de l'Isle Hotel Annecy

Hôtel du Palais de l'Isle Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 284 out of 621 reviews
Rating 8 - Good. 222 out of 621 reviews
Rating 6 - Okay. 74 out of 621 reviews
Rating 4 - Poor. 26 out of 621 reviews
Rating 2 - Terrible. 15 out of 621 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Christine

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This property is riddled with BLACK MOLD. Do not stay here! My infant son became ill and suffered respiratory issues after staying here. It was all through the grout and in every corner of the bathroom, I couldn’t even use the shower out of fear of getting sick. You can smell it in the room as well. I spoke to reception and they did not even offer me a new room (though this wouldn’t have made a difference - it is throughout the whole hotel). The property manager is refusing to address the issue and is ignoring communication from me and from Expedia as well. We had to cut our trip short and leave France early due to my son becoming sick from the mold. Do not risk your health and risk ruining your trip - stay somewhere else!
Stayed 5 nights in May 2025

6/10 Okay

Sivan

Liked: Cleanliness, room comfort
Stayed 1 night in May 2025

8/10 Good

Sivan

Liked: Cleanliness, staff & service
The chambard room is too small we took another night in a bigger room. The location of the hotel is great and the staff is very friendly.
Stayed 2 nights in May 2025

10/10 Excellent

Audra

Stayed 1 night in Feb 2025

10/10 Excellent

Anna

Stayed 2 nights in Apr 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in May 2025

10/10 Excellent

Caroline

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location.

Nice place. Great location right in the heart of Annecy old town.
Stayed 1 night in Apr 2025

10/10 Excellent

Matthew

Stayed 1 night in Apr 2025

10/10 Excellent

George

Stayed 3 nights in Apr 2025

6/10 Okay

Angela

Liked: Staff & service
Stayed 2 nights in Apr 2025

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great central hotel.

Great central hotel and close to main centre.
Stayed 1 night in Apr 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bien ubicado y excelente servicio
Stayed 1 night in Apr 2025

10/10 Excellent

JACOB

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Tammy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very staff. Great location. Bathroom needed updating
Stayed 4 nights in Apr 2025

6/10 Okay

Bailey

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
The room and bathroom were not clean. it did not look like the bathroom had been cleaned in a while. Our window opened to a dirty alleyway behind a restaurant. It was a gross view.
Stayed 2 nights in Apr 2025

10/10 Excellent

Benjamin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super great location in Olde Town! Rooms are small, but come on....are you really there to stay hang out in a hotel room? Nope. The room had all that you would need (except no washclothes...we brought our own because of past experience in France). The bed, pillow, and comforter (no top sheet as in most hotels in this region of Europe) were very comfortable! We are each meal at a different cafe in Olde Town...a must! The morning market came alive our first morning transforming the streets completely. Very cool! If we return to Annecy, we will definitely be staying here again!
Stayed 1 night in Mar 2025

4/10 Poor

sylwia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We did not get the room that was advertised. The neighborhood is nice in the middle of all attractions.
Stayed 1 night in Mar 2025

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel in a great location

This is a lovely hotel. The staff I interacted with were really friendly and welcoming. The room was a single room, and was clean with a comfortable bed. The shower was great and towels fluffy. One thing I would say is that the door to the bathroom is clear - not a problem for me as I was alone (and think my room was meant for one). Not sure if other room types have the same set up but may be worth checking as, if you’re sharing a room, depending on who you’re travelling with, this may not be suitable. That isn’t meant as a criticism at all - just think it’s something I would want to know in advance. The location was perfect as it’s close to the beautiful Lake Annecy, and also close to lots of bars / restaurants nearby. It also felt really safe as a solo female traveller. Would definitely highly recommend this hotel.
Stayed 1 night in Mar 2025

8/10 Good

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

4/10 Poor

Alec, London

Traveled with partner
Disliked: Property conditions & facilities
Intense stench of open drains in the bathroom that permeated through the room. Not a huge reaction when we told staff on checkout (only stayed one night). Location fantastic and room comfortable and well furnished.
Stayed 1 night in Feb 2025

8/10 Good

michael

Traveled with family
Liked: Staff & service
Stayed 1 night in Feb 2025

10/10 Excellent

Anamaria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Vincent

Stayed 1 night in Feb 2025

10/10 Excellent

Kevin, Lyons

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Simon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location right in the heart of Annecy’s old town. Our room was small, however functional and comfortable for our one night stay; and had a lovely view over rooftops to the nearby Chateau.
Stayed 1 night in Jan 2025