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Hotel Novel Restaurant La Mamma

3.0 star property

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Premium bedding, in-room safe, desk, blackout drapes
Food and drink
Front of property
Breakfast, lunch, dinner served; Regional cuisine
Double Room | Premium bedding, in-room safe, desk, blackout drapes

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Parking included
  • Breakfast available
  • Housekeeping
  • Air conditioning

Explore the area

Map
69 Avenue De France, Annecy, Haute-Savoie, 74000
  • L'Abbaye
    ‪11 min walk‬
  • Annecy Aventure
    ‪17 min walk‬
  • Centre Commercial Courier
    ‪4 min drive‬
  • Annecy (NCY-Annecy - Haute-Savoie)
    ‪6 min drive‬

Room options

View all photos for Double Room

Double Room | Premium bedding, in-room safe, desk, blackout drapes

Double Room

  • 151 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Triple Room

Triple Room | Premium bedding, in-room safe, desk, blackout drapes

Triple Room

  • 161 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Room

Premium bedding, in-room safe, desk, blackout drapes

Family Room

  • 183 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Single Room

Premium bedding, in-room safe, desk, blackout drapes

Single Room

  • Sleeps 1
  • 1 Twin Bed

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About this property

Hotel Novel Restaurant La Mamma

3-star hotel in Novel
This smoke-free hotel features a restaurant, a bar/lounge, and a coffee shop/cafe. Self parking is free. Additionally, a business center, conference space, and a 24-hour front desk are onsite. Housekeeping is not available.
Hotel Novel Restaurant La Mamma offers 68 accommodations with safes and hair dryers. Beds feature premium bedding. Flat-screen televisions come with satellite channels.

Bathrooms include shower/tub combinations with rainfall showerheads, and complimentary toiletries. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. This 3-star property offers access to a business center and meeting rooms.

This business-friendly hotel also offers a terrace, multilingual staff, and tour/ticket assistance. Complimentary self parking is available on site.

Hotel Novel Restaurant La Mamma is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:00 AM.
La Mamma - This restaurant specializes in Regional cuisine and serves breakfast, lunch, and dinner.

Languages

Dutch, English, French, German, Italian, Spanish

Property amenities

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free offsite parking
  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; EUR 15 for adults and EUR 7 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • La Mamma

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 steps to reach entrance
  • Elevator
  • Front entrance ramp
  • Grab bar near toilet
  • Handrails in stairways
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 1982
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.10 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 15 for adults and EUR 7 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Property Registration Number FR11322151291

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Hotel Novel Restaurant La Mamma
Hotel Novel Restaurant La Mamma Annecy
Novel Restaurant La Mamma
Novel Restaurant La Mamma Annecy
Hotel Novel Restaurant Mamma Annecy
Hotel Novel Restaurant Mamma
Novel Restaurant Mamma Annecy
Novel Restaurant Mamma
Novel Restaurant Mamma Annecy
Hotel Novel Restaurant La Mamma Hotel
Hotel Novel Restaurant La Mamma Annecy
Hotel Novel Restaurant La Mamma Hotel Annecy

Hotel Novel Restaurant La Mamma Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 77 out of 304 reviews
Rating 8 - Good. 105 out of 304 reviews
Rating 6 - Okay. 77 out of 304 reviews
Rating 4 - Poor. 36 out of 304 reviews
Rating 2 - Terrible. 9 out of 304 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

6.2/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

MARINA

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not a place to return to, 3 star rating seems extremely generous. Very dated, almost clean, tired towels and not enough for all the family. Parking is actually public, and very limited. We could not find a space on any of the days and had to park on the pavement nearby. 2 star rating would be more accurate, felt massively overpriced for what you actually get. Reception staff were helpful. Not a hotel to come back to.
Stayed 2 nights in Aug 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay with excellent service
This is good hotel, a bit off the beaten path in terms of the old village and the lake but both about a mile away. The room was clean, quiet, and comfortable. Nothing fancy - just a nice place to spend the night after sightseeing all day. The service at the hotel was excellent. The staff is friendly and helpful and go out of their way to help you out. I rented a a great e-bike from the hotel at a good price with none of the lines and hassles of renting them on the lakefront or in the village. The breakfast was good - again nothing spectacular - just reasonable food at a reasonable price to get you going on your day. I did not eat dinner at the restaurant as I chose to try local places in town but there were always guests having dinner there when I returned to the hotel a night. All in all a good place to stay!
Stayed 3 nights in May 2024

8/10 Good

Michael

Liked: Staff & service, property conditions & facilities
Momma and Hotel Novell was a okay
Beds have seen there better days. Older hotel but decent for the price. Reason I chose this hotel was the free covered parking. Has nice bar and above average restaurant. Did not eat here but appeared adequate. 20 minute walk thru nice neighborhood to arrive at lakeside area or downtown area.
Stayed 2 nights in Apr 2024

10/10 Excellent

Aurélie

Stayed 1 night in Sep 2023

6/10 Okay

Judy

Traveled with partner
Liked: Staff & service
We like the free bus service to old town. Very convenient
Stayed 3 nights in Jul 2022

4/10 Poor

Jelica

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

2/10 Terrible

Chakib

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Good location. Restaurant had good food.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind staff, We love them The parking system is smooth
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveler

Business traveler, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Internet was not high speed and could not connect Apple iPad or PC. Webinar with WHO on a Dell dropped out 3 times. No tea or coffee making facilities and was told that I could buy one at the bar. Staff managed to get my iPad working on a different router at reception only to be told it will probably not wok in the room on the 3rd floor. No offer to change rooms. So disappointed that after 2 hours we packed up and checked into the Splendid Hotel Annecy (fantastic). Spoke to Expedia given our gold status and when they contacted the hotel to see if we could get one nights refund of the 2 nights paid it was clear that the owner of the hotel lied to Expedia. What ever you do, avoid this hotel. The best thing we did was move to the Splendid hotel. Never, never go to this hotel.
Stayed 2 nights in May 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2018

10/10 Excellent

Ashley, Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was super friendly and accommodating. The rooms were air conditioned (a lovely plus for Americans who are accustomed to AC) and the restaurant on site was convenient and tasty. Parking is easy and there is a Carrefour right around the corner for water and other essentials.
Stayed 3 nights in Jul 2018

8/10 Good

Annie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine for a short stay
A very simple hotel, but still comfortable for our one night stay. The staff were very friendly and willing to help with anything.
Stayed 1 night in Sep 2017

10/10 Excellent

Al-Mutasim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017

2/10 Terrible

Jennifer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Expensive with little perks
The service was great, but the rooms are small and run down. The housekeeping barely touched are rooms after each day, and we were disappointed with the condition of the hotel.
Stayed 2 nights in Aug 2017

6/10 Okay

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms, bad location
There were no fridges or microwaves in the rooms which was disappointing. The location was pretty far from the city center, and the busses stop passing after 8 so walking there takes a good 30 minutes. The room however is very clean and comfortable. It was still quite expensive.
Stayed 3 nights in Jun 2017

6/10 Okay

lars, Oslo

noisy and expensive.
Hotel outside center, but noisy. Could not sleep much. Average room standart. Too expensive. No breakfast included. 12€ extra for no great breakfast. Tv not working.

10/10 Excellent

amanda, York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love annecy
We stayed in annecy for 1 night on arriving in france. The hotel was perfectly located for a walk to the lake...and town

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy customer
Loved our stay here. Not too far away from the action & the staff were friendly & helpful

10/10 Excellent

jieun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
THANK YOU!
Staff were wonderful, room was clean and very modern. Bit far away from the main attraction but LOVED my stay at the hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Drew

Liked: Cleanliness
Disliked: Room comfort
Uncomfortable stay, nice staff
The positive was that the staff was nice and that the hotel was in a quiet neighborhood only a few kilometers from Annecy. The room was disappointing - more of a basic 2 star experience. Judging by the pictures and the price we expected a bit nicer place. Our room was really cold (end of September stay and I had to wear a down jacket and a hat just to try to stay warm in the room) and when we tried to adjust the thermostat only cold air would blow out of the vent. We contacted the front desk, thinking maybe they controlled it from there. We were told they could bring us another source of heat if they could find it. We though they'd show up with a small radiator or heater but instead brought us an old, ragged looking blanket about 45 minutes later. Needless to say it wasn't a very pleasant night for us. The place has potential but they will need to make some changes soon.

6/10 Okay

Michelle, Lyon, France

Liked: Cleanliness, staff & service
it's a small but rather cozy place to stay for one or two days. The cleanliness is pretty good but the room facilities are quite simple. The location is kinda far away from the city centre but if you're driving a car, this won't be any issue at all. For those who lies on public transportation you might need to rethink cuz the bus comes once every two hours on Sunday.

8/10 Good

nicola, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Compact but modern and clean
Newly redociratrs room w air con and decent bathroom. Full sun block window covers and nice clean new bed. V small room but reasonably low price tag. A 15 min walk to the lake and town with free parking and wifi

6/10 Okay

Charles, Homosassa, FL

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, inconvenient wifi
We had a fairly pleasant stay for our extended weekend in Annecy. The room was simple but clean, as was the bathroom. The staff was very friendly and helpful. We didn't try the breakfast so cannot comment there. Our biggest complaint was the wifi. Only one device can be connected at a time, which meant my boyfriend and I had to take turns connecting our laptops which is quite annoying. Our data service was non-existent inside our room and the ability to only connect one device made working extremely difficult and frustrating (we both run online businesses). Also, there is no mini-fridge to keep cold drinks. You can get cold water from the bar downstairs but expect to pay 9 euros for 2 large bottles when across the street at the supermarket they are less than 1!