2/10 Terrible
Benedetta
Traveled with group
Nov 6, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at Ti Kaye resort and Spa and, unfortunately, it was one of the most disappointing experiences I’ve ever had.
First off, the breakfast was a major letdown. Although breakfast was supposedly “included,” we waited over 30 minutes just to get bread served, and once we did, the experience got even worse. The included breakfast options were extremely limited, lacking in variety, and of poor quality. To make matters worse, you have to pay extra for any cooked options like eggs, bacon, or drinks, and even these were subpar at best. Tammy, the waitress, seemed visibly annoyed every time she came to our table, even rolling her eyes at me at one point. The service was so rushed that our plates were taken away while we were still eating.
Another downside is the location. The resort is very remote, with bumpy access roads that make getting there challenging. This wasn’t mentioned anywhere in the booking information, so we were quite unprepared. Once we finally arrived, we discovered that the amenities were equally disappointing: no TV in the room, and the Wi-Fi was incredibly poor. We had two full days where the Wi-Fi wasn’t working at all, with no explanation or apology from the staff.
To top it off, at the end of our stay, we were presented with a bill that included hidden fees and unexpected charges. Despite having taxes and fees included in our reservation, the hotel tacked on over $100 for local taxes, as well as a $2 per night “education fee” to support workers
Benedetta
Stayed 7 nights in Oct 2024