4/10 Poor
jennifer
Traveled with partner
May 18, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nobody has cared for this property. You see rotten wood on the staircases, part of the lobby roof leaked. They said they did renovation after the hurricane but what they did made it worse. The front fountain doesn’t work, isn’t it supposed look nice when you enter a resort?The pool is nice but you don’t see them really clean it. The main night spot to sit and meet people the wicker couches and chairs don’t have cushions. Has anybody sat on a wicker chair with no cushion. You feel the metal structure that’s holding the chair together. When it rained you would be sitting in puddles as they’d only clean and wipe in the morning. They assume if they put a sign out that it’s slippery it negates them from doing anything about it. The buffet was ridiculous. No real choices, the fish was either raw or burnt along with the chicken and pork. There were only a few staff that were nice. The other staff were lazy and it was as if you were bothering them. I asked for a coke and they gave me a can sitting on the counter. I asked if I could have one out of the fridge and it was a chore . I guess too lazy to bend over. You saw lots of managers but not doing anything except standing around. They should open their eyes and really look at what staff do and correct it. It’s truly sad as I was at this same resort when it was a Riu and had an amazing time. They cleaned, food was good and all the staff were friendly. I would never go back to a Secrets. My first and onlyDefinitely not worth the money
jennifer
Stayed 7 nights in Apr 2025