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El Carmen Suites

4.5 star property

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Photo gallery for El Carmen Suites

Lobby
Down comforters, individually decorated, individually furnished
Lobby
Outdoor dining
Garden

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Pet friendly
  • Room service
  • Spa
  • 24/7 front desk

Explore the area

Map
9a. Calle Poniente #17, Antigua Guatemala, Sacatepequez
  • Central Park
    ‪7 min walk‬
  • Antigua Guatemala Cathedral
    ‪9 min walk‬
  • Casa Santo Domingo Museum
    ‪18 min walk‬
  • Guatemala City (GUA-La Aurora Intl.)
    ‪73 min drive‬

Room options

View all photos for Double Room Standard

Down comforters, individually decorated, individually furnished

Double Room Standard

  • Sleeps 4
  • 2 Full Bed(s) OR 1 Full Bed(s)

View all photos for Triple Room Standard

Down comforters, individually decorated, individually furnished

Triple Room Standard

  • Sleeps 3
  • 2 Full Bed(s)

View all photos for Suite With View

Down comforters, individually decorated, individually furnished

Suite With View

  • Sleeps 4
  • 3 Full Bed(s)

View all photos for Double Room Standard

Down comforters, individually decorated, individually furnished

Double Room Standard

  • Sleeps 2
  • 1 Full Bed(s)

View all photos for Room Superior With Internal View

Down comforters, individually decorated, individually furnished

Room Superior With Internal View

  • Sleeps 2
  • 1 King Bed(s)

Similar properties

Terrace/patio

El Carmen Hotel

  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi
4.4 out of 5, Excellent, (540)
The price is $141
per night
$172 total
includes taxes & fees
Apr 9 - Apr 10
El Carmen Hotel

About this property

El Carmen Suites

4.5-star Antigua Guatemala hotel walkable to Central Park
Along with a full-service spa, this hotel has a restaurant and a rooftop terrace. Free cooked-to-order breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a coffee shop/cafe, spa services, and concierge services.
El Carmen Suites offers 32 accommodations with complimentary toiletries. Each accommodation is individually furnished and decorated. Beds feature down comforters. Televisions come with cable channels.

Bathrooms include showers. This Antigua Guatemala hotel provides complimentary wireless Internet access. Housekeeping is offered daily and in-room massages can be requested.

The onsite spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, facials, and body scrubs.
El Carmen Suites features a full-service spa. Dining options at the hotel include a restaurant and a coffee shop/cafe. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

This Colonial hotel also offers a rooftop terrace, spa services, and a vending machine. For a surcharge, the property provides an airport shuttle (available 24 hours) and an area shuttle. Complimentary uncovered self parking is available on site.

El Carmen Suites has designated areas for smoking.

A complimentary cooked-to-order breakfast is served each morning between 7:00 AM and 11:00 AM.
El Carmen Suites has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking from 8:00 AM to 9:30 PM
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free uncovered self parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No elevator

More

  • 2 floors
  • Banquet hall
  • Colonial architecture
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service

More

  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from December 1 2024 to September 4 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 15 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 20 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 65 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: USD 10 (one-way)
  • Pet fee: USD 15 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

El Carmen Suites Hotel Antigua Guatemala
El Carmen Suites Hotel
El Carmen Suites Antigua Guatemala
El Carmen Suites
Carmen Suites Antigua Guatema
El Carmen Suites Hotel
El Carmen Suites Antigua Guatemala
El Carmen Suites Hotel Antigua Guatemala

El Carmen Suites Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 129 out of 254 reviews
Rating 8 - Good. 68 out of 254 reviews
Rating 6 - Okay. 35 out of 254 reviews
Rating 4 - Poor. 14 out of 254 reviews
Rating 2 - Terrible. 8 out of 254 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Maria

Traveled with family
Stayed 2 nights in Sep 2024

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was great and smooth. Staff was very pleasant and friendly, attentive to guests. Would stay here again. Definitely recommend.
Stayed 2 nights in Nov 2024

6/10 Okay

Roberto

Liked: Staff & service, amenities
Es una casa colonial antigua como muchas Lo que no me gustó es que mi habitación 27 no tenía ventilación y olía a moho, igual que la cortina que tapaba una ventana que no se abría. Están dejando morir una enredadera muy bonita en el patio central por falta de control de un insecto que la está matando
Stayed 2 nights in Nov 2024

8/10 Good

Edwyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

Julia

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
No fue lo que esperábamos de acuerdo a lo ofrecido en el sitio web y había humedad en la habitación, quedaba justo en la entrada del hotel y se escuchaba el ruido de la calle y de las personas que llegaban pasada la media noche.
Stayed 1 night in Oct 2024

10/10 Excellent

WILLIAM, LAS VEGAS

Stayed 3 nights in Sep 2024

8/10 Good

Vernaliza

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff and service was amazing. Everyone was so accommodating and friendly. Food was good. The place was beautiful especially the roof. We did noticed that you can easily hear noises from the outside of our room. Overall, it was a great stay. Definitely recommend this place!
Stayed 4 nights in Oct 2024

10/10 Excellent

David E

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food in the restaurant was excellent. The service was excellent and the room was very comfortable. It would have been nice to have some English cable TV but it was not a show stopper. I loved this hotel and would stay there again.
Stayed 4 nights in Sep 2024

10/10 Excellent

ALVIN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it
Stayed 2 nights in Oct 2024

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean facilities. Enjoyed my stay there. It was nice because it’s walking distance from Antigua Central Park.
Stayed 4 nights in Oct 2024

10/10 Excellent

Eileen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy Suites, Delicious Breakfast and Safe Environment! 10/10 Recommend
Stayed 1 night in Oct 2024

8/10 Good

Gabriela

Liked: Cleanliness, staff & service, amenities
Walkable distance from the main park of the city. Parking is included which is a plus.
Stayed 1 night in Sep 2024

10/10 Excellent

david

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has a lot of nice touches. They really care and I like the rooftop terrace. Good value.
Stayed 1 night in Sep 2024

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location
Stayed 1 night in Sep 2024

8/10 Good

rene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good area accesible walkable friendly staff. Good food
Stayed 1 night in Jun 2024

10/10 Excellent

Posholima

Liked: Cleanliness, staff & service, property conditions & facilities
Really good
Stayed 1 night in Aug 2024

8/10 Good

Vicente

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

6/10 Okay

Navaratnam, Rancho Cucamonga

It was in a quiet neighborhood, had no air-condition
Stayed 2 nights in Aug 2024

10/10 Excellent

Kunayaq

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful & quiet property, breakfast was included & delicious.
Stayed 2 nights in Aug 2024

10/10 Excellent

HUGO, Georgetown

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel to visit in Antigua. Easy check in and check out. Close to and walkable to the center of town.
Stayed 3 nights in Aug 2024

8/10 Good

Rodrigo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful colonial building, big room, delicious a la carte breakfast. Shame about cracks on the floor in my room, that could be safety hazard, and there was nowhere to hang towels
Stayed 3 nights in Aug 2024

10/10 Excellent

Limberth Arce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, nice location, great breakfast.
Stayed 3 nights in Aug 2024

10/10 Excellent

Vivian, Maywood

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at El Carmen Suites. We were welcome with a refreshing drink-which is a nice touch. The room is spacious, clean and the staff is friendly, welcoming and helpful. The breakfast was delicious and you have so many options. The view from the terrace is spectacular! We witness the volcano Fuego erupting. The lush greenery is beautiful. The room gets stuffy so a fan definitely helps. Some guests kept their doors open since it gets so hot in the room. If you ask, the staff will gladly get you a fan. The only issue is a foul smell that comes from the septic system at certain times of the day but since we mostly spent the day out it was not an issue but we did notice it when we return to the room. Overall, great price, location and service. I would definitely recommend.
Stayed 2 nights in Aug 2024

8/10 Good

Jose Antonio

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The climate was warm, the room has very little ventilation and one of the rooms had NO fan on it. Not a comfortable night to sleep in.
Stayed 1 night in Aug 2024