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El Carmen Hotel

3.0 star property

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Photo gallery for El Carmen Hotel

Terrace/patio
Reception
Reception
Egyptian cotton sheets, premium bedding, down comforters
Hallway

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Bar
  • Room service

Explore the area

Map
3a. Avenida Norte #9, Antigua Guatemala, Sacatepequez
  • Central Park
    ‪2 min walk‬
  • Antigua Guatemala Cathedral
    ‪3 min walk‬
  • Casa Santo Domingo Museum
    ‪5 min walk‬
  • Guatemala City (GUA-La Aurora Intl.)
    ‪40 min drive‬

Room options

View all photos for Double Room, 1 Queen Bed

Double Room, 1 Queen Bed | Egyptian cotton sheets, premium bedding, down comforters

Double Room, 1 Queen Bed

8.6 out of 10
Excellent
(11 reviews)
  • 200 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Triple Room

Standard Triple Room | Egyptian cotton sheets, premium bedding, down comforters

Standard Triple Room

7.6 out of 10
Good
(7 reviews)
  • 269 sq ft
  • Sleeps 4
  • 3 Double Beds

View all photos for Family Suite

Family Suite | Egyptian cotton sheets, premium bedding, down comforters

Family Suite

  • 269 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed | Egyptian cotton sheets, premium bedding, down comforters

Deluxe Double Room, 1 King Bed

8.6 out of 10
Excellent
(14 reviews)
  • 200 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds | Egyptian cotton sheets, premium bedding, down comforters

Standard Double Room, 2 Double Beds

8.6 out of 10
Excellent
(12 reviews)
  • 200 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Superior with View

Egyptian cotton sheets, premium bedding, down comforters

Room Superior with View

  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room Deluxe

Egyptian cotton sheets, premium bedding, down comforters

Triple Room Deluxe

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite with View

Egyptian cotton sheets, premium bedding, down comforters

Suite with View

  • Sleeps 4

View all photos for Double Room Standard

Egyptian cotton sheets, premium bedding, down comforters

Double Room Standard

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard

Egyptian cotton sheets, premium bedding, down comforters

Double Room Standard

  • Sleeps 2
  • 1 Queen Bed

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About this property

El Carmen Hotel

3-star hotel in Historic Center
This smoke-free hotel features a restaurant, a bar/lounge, and a rooftop terrace. Free cooked-to-order breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a coffee shop/cafe, spa services, and a meeting room.
El Carmen Hotel offers 22 air-conditioned accommodations with hair dryers and irons/ironing boards. Tempur-Pedic beds feature Egyptian cotton sheets, down comforters, and premium bedding. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and in-room massages can be requested.

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include deep-tissue massages, hot stone massages, facials, and body scrubs.
The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

This Antigua Guatemala hotel also offers a rooftop terrace, spa services, and a vending machine. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking is available on site.

El Carmen Hotel is a smoke-free property.

A complimentary cooked-to-order breakfast is served each morning between 7:00 AM and 11:00 AM.
El Carmen Hotel has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Garden
  • Outdoor furniture
  • Rooftop terrace

Spa

  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways
  • No elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 65 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: USD 10 (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Hotel El Carmen
Hotel El Carmen Antigua Guatemala
El Carmen Antigua Guatemala
Hotel El Carmen
El Carmen Hotel Hotel
El Carmen Hotel Antigua Guatemala
El Carmen Hotel Hotel Antigua Guatemala

El Carmen Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 367 out of 603 reviews
Rating 8 - Good. 134 out of 603 reviews
Rating 6 - Okay. 72 out of 603 reviews
Rating 4 - Poor. 20 out of 603 reviews
Rating 2 - Terrible. 10 out of 603 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rolando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2025

10/10 Excellent

Carla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop view is beautiful and incredible. The hotel has cute decor perfect for picture opportunities. The staff members are all helpful and friendly. If you want to go out for the night, restaurants and bars are nearby and in walking distance.
Stayed 1 night in Mar 2025

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was basic but fine. On an internal courtyard near to stair so the noise of other guests talking-when coming in during the evening/night was considerable. The rooftop restaurant is beautiful, with a clear view of all the volcanoes today. The “incluido” breakfast was excellent. Staff was helpful with arranging my shuttle to the lake. I will come back.
Stayed 1 night in Apr 2025

10/10 Excellent

matt

Stayed 1 night in Mar 2025

10/10 Excellent

Leticia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent hotel. Beautiful, confortable and in an awesome location close to stores, restaurants and all kinds of amenities. The hotel restaurant is located in the rooftop and has an awesome view. The menu is extensive and the food is excellent. The staff was very courteous and helpful.
Stayed 5 nights in Mar 2025

10/10 Excellent

Serella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience as a solo traveler !
Stayed 4 nights in Mar 2025

8/10 Good

Tracy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great central property. Walkable to so much central. Greated with cold hibiscus tea. Staff very friendly. Nice rooftop patio. Breakfast and drinks on patio so nice with view of volcanos. Our room had no windows looking out so that was different. Walls also very thin so could hear everything in the room next door. But this is typical in Antigua. Beds comfy. Great plush towels.
Stayed 2 nights in Mar 2025

10/10 Excellent

phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean. The breakfast options in the morning were great. Walking distance to all the main attractions. The staff were very nice and friendly.
Stayed 2 nights in Mar 2025

8/10 Good

Journey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked how clean this property was. It was beautiful inside. My only complaint was my room was directly across from the lobby, which made me feel like anything could be heard in my room.
Stayed 1 night in Mar 2025

10/10 Excellent

Adamary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 2 nights in Mar 2025

10/10 Excellent

Madheline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, comfortable place. Location is perfect, close to everything. The breakfast is 10/10.
Stayed 1 night in Mar 2025

10/10 Excellent

Alisa

Stayed 3 nights in Feb 2025

10/10 Excellent

Glenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone friendly
Stayed 3 nights in Feb 2025

8/10 Good

Donald

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice small hotel about two blocks from the town square. Convenient to restaurants and shopping. Being in the centro area it is a bit noisy, especially the rooms that face the inner courtyard. Our friend had a room facing outward, and it didn’t have a window.
Stayed 3 nights in Feb 2025

10/10 Excellent

Jensine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a solo traveler - staff was super friendly and accommodating! Super convenient to everything central in town, and waking up to breakfast on the roof was great as well.
Stayed 2 nights in Feb 2025

10/10 Excellent

Sarah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay- we will be back!

My cousin and I spent just one night at El Carmen, and we wished we could have stayed longer. The beds were very comfortable, bathroom was newly renovated, and the rooftop restaurant was lovely. Everyone was very friendly and helpful. Highly recommend.
Stayed 1 night in Feb 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Sheetal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is fantastic—you can easily walk anywhere in the city. The rooftop restaurant offers stunning views while dining, and the complimentary breakfast, including vegetarian options, is a great bonus. Lily at the front desk was incredibly friendly and helped me book the Pacaya Volcano tour and a shuttle to Panajachel. Overall, a wonderful stay, and I would definitely return!
Stayed 2 nights in Jan 2025

6/10 Okay

Mark

Liked: Cleanliness, staff & service
Disliked: Room comfort

Overpriced noisy boxy room with great breakfast.

The “deluxe king room” was quite plain, nothing like website photos. Only two small windows high up with no view. BIG problem was that one window was broken open several inches and let in way too much street noise: loud motorcycles roaring by for hours on end. Jamming in air plugs helped, but still intolerable. Bed was hard, so I woke up with sore hips and sore ears from ear plugs. Finally, hot water took minutes to heat up, and then might turn cold depending on whoever else was using water in supply line. On a high note, breakfast was excellent, a plethora of tasty choices. We also had pizza and fettuccine dinners, excellent!
Stayed 3 nights in Feb 2025

10/10 Excellent

Elise

Stayed 1 night in Jan 2025

8/10 Good

Anna

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

PUNIT

Traveled with family and small children, Traveled with family
Customer Service was exceptional Nice Rooftop Views
Stayed 1 night in Jan 2025

8/10 Good

BSHER, burr ridge

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
One day there was a lot of noise in early am coming from inside lobby area
Stayed 2 nights in Jan 2025