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El Carmen Hotel

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for El Carmen Hotel

Terrace/patio
Front of property
Egyptian cotton sheets, premium bedding, down comforters
Interior
Reception

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Spa
    Spa
  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk
  • Breakfast included
    Breakfast included
  • Parking included
    Parking included

Explore the area

Map
3a. Avenida Norte #9, Antigua Guatemala, Sacatepequez
  • Central Park
    2 min walk
  • Antigua Guatemala Cathedral
    3 min walk
  • Las Capuchinas Convent
    3 min walk
  • Guatemala City (GUA-La Aurora Intl.)
    72 min drive

Room options

View all photos for Double Room, 1 Queen Bed

Double Room, 1 Queen Bed | Egyptian cotton sheets, premium bedding, down comforters

Double Room, 1 Queen Bed

  • 200 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Triple Room

Standard Triple Room | Egyptian cotton sheets, premium bedding, down comforters

Standard Triple Room

  • 269 sq ft
  • Sleeps 4
  • 3 Double Beds

View all photos for Family Suite

Family Suite | Egyptian cotton sheets, premium bedding, down comforters

Family Suite

  • 269 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed | Egyptian cotton sheets, premium bedding, down comforters

Deluxe Double Room, 1 King Bed

  • 200 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds | Egyptian cotton sheets, premium bedding, down comforters

Standard Double Room, 2 Double Beds

  • 200 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Superior With View

Egyptian cotton sheets, premium bedding, down comforters

Room Superior With View

  • Sleeps 2
  • 1 Full Bed(s)

View all photos for Triple Room Deluxe

Egyptian cotton sheets, premium bedding, down comforters

Triple Room Deluxe

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Suite With View

Egyptian cotton sheets, premium bedding, down comforters

Suite With View

  • Sleeps 4

View all photos for Double Room Standard

Egyptian cotton sheets, premium bedding, down comforters

Double Room Standard

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Double Room Standard

Egyptian cotton sheets, premium bedding, down comforters

Double Room Standard

  • Sleeps 2
  • 1 Queen Bed(s)

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Pool
Spa
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4.1 out of 5, Very Good, (362)
The price is $127
per night
$154 total
includes taxes & fees
Dec 7 - Dec 8
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About this property

El Carmen Hotel

3-star hotel in Historic Center
This smoke-free hotel features a restaurant, a bar/lounge, and a rooftop terrace. Free cooked-to-order breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a coffee shop/cafe, spa services, and a meeting room.
El Carmen Hotel offers 22 air-conditioned accommodations with hair dryers and irons/ironing boards. Tempur-Pedic beds feature Egyptian cotton sheets, down comforters, and premium bedding. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and in-room massages can be requested.

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include deep-tissue massages, hot stone massages, facials, and body scrubs.
The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

This Antigua Guatemala hotel also offers a rooftop terrace, spa services, and a vending machine. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking is available on site.

El Carmen Hotel is a smoke-free property.

A complimentary cooked-to-order breakfast is served each morning between 7:00 AM and 11:00 AM.
El Carmen Hotel has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Garden
  • Outdoor furniture
  • Rooftop terrace

Spa

  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways
  • No elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 65 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: USD 10 (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Hotel El Carmen
Hotel El Carmen Antigua Guatemala
El Carmen Antigua Guatemala
Hotel El Carmen
El Carmen Hotel Hotel
El Carmen Hotel Antigua Guatemala
El Carmen Hotel Hotel Antigua Guatemala

El Carmen Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 283 out of 490 reviews" "
Rating 8 - Good. 111 out of 490 reviews" "
Rating 6 - Okay. 68 out of 490 reviews" "
Rating 4 - Poor. 20 out of 490 reviews" "
Rating 2 - Terrible. 8 out of 490 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I actually loved this hotel! It was beautiful on the inside. The room are charming and they are one of the only hotels with AC. The hotel is near everything and is walking distant from everywhere. I loved our stay! Would definitely come back! :)
Stayed 3 nights in Aug 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent place to stay at in Antigua Guatemala. The rooftop has a beatiful view to the mountains and volcanoes and since I went in Rainy season it was a spectacle to see the clouds covering the mountains. Just as a feedback, the Hotel offered me to pick me up at the airport when I arrived to Guatemala City, which they did and the driver Esteban was very friendly and attentive, the only thing that bothered me just a little bit is that they picked me up an hour later than the agreed time which I understand due to traffic and some other issues but the issue was that they didnt have communication with me while I waited the extra hour, until they finally showed up, but GENERALLY SPEAKING EL CARMEN IS AN EXCELLENT CHOICE TO STAY AT.
Stayed 2 nights in Jun 2024

8/10 Good

Sofia

Traveled with partner, Traveled with pets
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I didnt like the staff, zero empathy, really rude and tough with their service and zero customer service too! They didnt provide me either with my parking ticket:( As well the service at the restaurant was terrible!!!! Coffee was cold, every time you requested napkings coffee or water they delayed like 15 minutes. The place safe and quiet
Stayed 1 night in Aug 2024

8/10 Good

Yuki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Arindam

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in the heart of the city. It's pristine, well maintained and tastefully decorated. The rooms are very modern and spacious with all the amenities one could hope for. The breakfast was lavish and the view from the terrace is simply breathtaking. The staff are really courteous and they helped prepare the room ahead of schedule so that we could check in before time.
Stayed 1 night in Aug 2024

10/10 Excellent

Alfredo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
near everything in Antigua. The included breakfast was excelent and the restaurant staff was amazing!!
Stayed 5 nights in Jul 2024

10/10 Excellent

verna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and it is very close to everything! I we will definitely come back here.
Stayed 2 nights in Jul 2024

10/10 Excellent

Ana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome! Great place staff super friendly and helpful! Good food and drinks I would recommend it to anyone
Stayed 2 nights in Jul 2024

10/10 Excellent

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing spot and affordable. Really great staff and really good breakfast.
Stayed 4 nights in Jun 2024

8/10 Good

Reina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel overall. I wish the room would’ve been bigger
Stayed 1 night in Jul 2024

10/10 Excellent

Claybee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is super friendly and nice. Restaurant on terrace was great! Hotel was close to everything.
Stayed 4 nights in Jul 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect!
Stayed 2 nights in Jul 2024

10/10 Excellent

Tania

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Súper céntrico para caminar en toda antigua Guatemala. El desayuno es delicioso y la terra es linda para tomar fotos y ver los volcanes de la ciudad
Stayed 1 night in Jul 2024

10/10 Excellent

Marcos, Alhambra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, beautiful hotel.
Stayed 2 nights in May 2024

10/10 Excellent

Ana

Stayed 2 nights in Jul 2024

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good just wished bathroom had better ventilation because the rooms get stuffy
Stayed 2 nights in Jun 2024

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Robert, Pico Rivera

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was great! Breakfast excellent! Overall service excellent .
Stayed 3 nights in Jun 2024

8/10 Good

anna

Liked: Cleanliness, staff & service
Stayed 6 nights in Jun 2024

10/10 Excellent

Fernanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay at El Carmen. It was close to restaurants, bars and attractions in Antigua. The staff was helpful and friendly! Definitely would stay here again!
Stayed 3 nights in Jun 2024

10/10 Excellent

Shenna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Lovely staff and the breakfast was so good! This hotel is walking distance to everything! Also you can buy a shuttle to other areas for very cheap! The view is incredible
Stayed 4 nights in Jun 2024

10/10 Excellent

Franz

Stayed 1 night in Jun 2024

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024