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Pensativo House Hotel

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Pensativo House Hotel

Banquet hall
Terrace/patio
Superior Room, 2 Queen Beds | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds
Junior Studio Suite | Living room | 42-inch flat-screen TV with cable channels, TV
Lobby sitting area

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
  • Pet friendly
  • Breakfast available
  • Parking included
  • Room service
  • Air conditioning

Explore the area

Map
4 avenida sur # 24, Antigua Guatemala, Sacatepequez, 3001
  • San Jose el Viejo Ruins
    3 min walk
  • Iglesia de la Escuela de Cristo
    5 min walk
  • Museo del Hermano Pedro
    5 min walk
  • Guatemala City (GUA-La Aurora Intl.)
    72 min drive

Room options

View all photos for Junior Studio Suite

Junior Studio Suite | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Junior Studio Suite

  • 431 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

Premium Room | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Premium Room

  • 301 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 Double Bed

Superior Room, 1 Double Bed | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Superior Room, 1 Double Bed

  • 193 sq ft
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

Porta Hotel Antigua

Pool
Spa
Pet friendly
Kids pool
4.6 out of 5, Wonderful, (982)
The price is $222
per night
$278 total
includes taxes & fees
Dec 14 - Dec 15
Porta Hotel Antigua

About this property

Pensativo House Hotel

4.5-star Antigua Guatemala hotel walkable to Central Park
A restaurant, a bar/lounge, and a rooftop terrace are available at this smoke-free hotel. Free WiFi in public areas and free valet parking are also provided. Other amenities include a conference center, spa services, and a business center.
Pensativo House Hotel offers 25 air-conditioned accommodations with safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 42-inch flat-screen televisions come with cable channels.

Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include hair dryers and blackout drapes/curtains. In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 4.5-star property consist of a business center and meeting rooms.

A computer station is located on site and wireless Internet access is complimentary. Event facilities measuring 1851 square feet (172 square meters) include a conference center. This luxury hotel also offers a rooftop terrace, spa services, and multilingual staff. Guests can use the health club at a partner property. For a surcharge, the property provides an airport shuttle (available 24 hours) and a beach shuttle. Onsite self parking and valet parking are complimentary.

Pensativo House Hotel is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Pensativo House Hotel has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 15 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (1,851 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Swedish massages
  • Thai massages

Accessibility

  • No elevator

More

  • 1 building
  • 2 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1986
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable tableware
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night
Welcoming dogs and cats only
1 total (up to 22 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 10 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 15 per person
  • Airport shuttle fee: USD 60.00 per room (one way)
  • Pet fee: USD 25 per pet, per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties

Property is also known as

Casa Rosal
Casa Rosal Boutique
Casa Rosal Boutique Antigua Guatemala
Pensativo House Hotel Hotel
Casa Rosal Hotel Boutique Antigua Guatemala
Rosal Hotel
Pensativo House Hotel Antigua Guatemala
Pensativo House Hotel Hotel Antigua Guatemala

Pensativo House Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 279 out of 351 reviews" "
Rating 8 - Good. 46 out of 351 reviews" "
Rating 6 - Okay. 16 out of 351 reviews" "
Rating 4 - Poor. 5 out of 351 reviews" "
Rating 2 - Terrible. 5 out of 351 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jan

Stayed 1 night in Aug 2024

10/10 Excellent

Elias

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lindo hotel que mantiene el estilo colonial de la propiedad y de antigua, siempre elegante y limpio. El servicio del personal es excelente.
Stayed 3 nights in Aug 2024

10/10 Excellent

giselle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, best of Guatemalan tradition
Stayed 2 nights in Aug 2024

10/10 Excellent

Roxana, Rockville

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Well maintained property with nice and helpful staff.
Stayed 1 night in Jul 2024

6/10 Okay

Sharon

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property & rooms are beautiful and comfortable. However, the attitude of front desk staff leaves a lot to be desired - they were flat out rude and ignored guests while on their cell phone. Cleaning staff would knock once and proceed to enter room, then just left without apologizing. This is my third time staying at this property, but will never stay again. There are other properties in Antigua with significantly better service.
Stayed 1 night in Jul 2024

10/10 Excellent

Rafiah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay here. It was a beautiful property, the staff were very friendly, it was clean, and quiet.
Stayed 4 nights in Jun 2024

8/10 Good

Alejandro

Stayed 3 nights in Jun 2024

6/10 Okay

Jose

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
They don't respect their room service hours. They stop serving way earlier than they mention on their menu. There's no way of getting a bottle of wine or even a beer at the hotel on a Saturday night at 10:15pm. Ridiculous. We really wanted to have a stay in romantic moment in the hotel with my girlfriend but there's just nothing to do. No chips, no nuts at the hotel apparently, just nothing. The mini fridge only has Cola-Cola and bottled water. The rooms are nice and the staff is friendly but the person I talked to provided no solutions to this problem.
Stayed 1 night in Jun 2024

10/10 Excellent

Christian

Stayed 1 night in Jun 2024

8/10 Good

Natalia

Liked: Cleanliness, property conditions & facilities, room comfort
The property was beautiful, the room was so comfortable and clean. The cleaning and service staff were friendly and helpful. I would recommend this place to everyone and would stay again. The only downside were the front desk staff. They were incredibly rude when they checked us in. To make matters worse, they continued to be rude throughout the stay even in small interactions when walking in and out of the hotel. It was such a shame, you’d figure the front desk would be more welcoming if they’ll be the first impression for guests. However, I would stay again. Hopefully the front desk will be nicer next time.
Stayed 2 nights in May 2024

10/10 Excellent

Ashley

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i liked the beauty of the property and the cleanliness and the staff was very nice
Stayed 5 nights in May 2024

2/10 Terrible

GARY

Stayed 2 nights in May 2024

10/10 Excellent

Marla, foothill ranch

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pretty property.
Stayed 4 nights in May 2024

6/10 Okay

Jose

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Mohit

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with a cute courtyard and rooftop area. Staff was great and suite had ample space and amenities.
Stayed 3 nights in May 2024

10/10 Excellent

Thomas

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly
Stayed 1 night in May 2024

10/10 Excellent

Belen

Stayed 1 night in May 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Amazing, beautiful, impeccable service. Would highly recommend, probably the best hotel in Antigua. Everything was absolutely lovely.
Stayed 2 nights in Apr 2024

10/10 Excellent

MARCO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service.
Stayed 2 nights in Apr 2024

8/10 Good

Alejandro, Weehawken

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Excelente hotel with excellent staff. Property looks impecable.
Stayed 2 nights in Apr 2024

8/10 Good

ALASTAIR, Saint Louis

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is an excellent choice for Antigua: A very atmospheric property with great architecture and public spaces, within walking distance of the center of town. There's also free parking very close by. The breakfast was excellent, and the staff very helpful. One thing to note however: The hotel seems to do a lot of functions, which take up a lot of space and a lot of the staff's time and attention. In fact we got a sense that functions are the hotel's primary focus, with hotel guests an afterthought.
Stayed 2 nights in Mar 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
We had a master suite #5. #4 is not as nice. Very happy with our unit, except for the second tv in living room not working. It should be working for the price we paid. Overall our stay was wonderful. Lovely restaurant with delicious dishes. Very good breakfast options.
Stayed 3 nights in Mar 2024

10/10 Excellent

Gary

Stayed 2 nights in Mar 2024

2/10 Terrible

John, Brooklyn

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
The worst check in experience I have had in a long time. It took over 90 minutes to figure out a solution when the room that was advertised was not available
Stayed 1 night in Mar 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024