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Pensativo House Hotel

4.5 star property

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Photo gallery for Pensativo House Hotel

Banquet hall
Lobby sitting area
Mountain view
Lobby sitting area
Front of property - evening/night

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pet friendly
  • Parking included
  • Room service

Explore the area

Map
4 avenida sur # 24, Antigua Guatemala, Sacatepequez, 3001
  • Central Park
    ‪6 min walk‬
  • Antigua Guatemala Cathedral
    ‪6 min walk‬
  • Casa Santo Domingo Museum
    ‪15 min walk‬
  • Guatemala City (GUA-La Aurora Intl.)
    ‪72 min drive‬

Room options

View all photos for Junior Studio Suite

Junior Studio Suite | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Junior Studio Suite

  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

Premium Room | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Premium Room

  • 284.7 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 Double Bed

Superior Room, 1 Double Bed | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Superior Room, 1 Double Bed

  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed

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View from property

Hotel Museo Spa Casa Santo Domingo

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  • Spa
  • Pet friendly
  • Parking included
4.6 out of 5, Wonderful, (1009)
The price is $221
per night
$282 total
includes taxes & fees
Apr 7 - Apr 8
Hotel Museo Spa Casa Santo Domingo

About this property

Pensativo House Hotel

4.5-star Antigua Guatemala hotel walkable to Central Park
A restaurant, a bar/lounge, and a rooftop terrace are available at this smoke-free hotel. Free WiFi in public areas and free valet parking are also provided. Other amenities include a conference center, spa services, and a business center.
Pensativo House Hotel offers 25 air-conditioned accommodations with safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 42-inch flat-screen televisions come with cable channels.

Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include hair dryers and blackout drapes/curtains. In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 4.5-star property consist of a business center and meeting rooms.

A computer station is located on site and wireless Internet access is complimentary. Event facilities measuring 1851 square feet (172 square meters) include a conference center. This luxury hotel also offers a rooftop terrace, spa services, and multilingual staff. Guests can use the health club at a partner property. For a surcharge, the property provides an airport shuttle (available 24 hours) and a beach shuttle. Onsite self parking and valet parking are complimentary.

Pensativo House Hotel is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Pensativo House Hotel has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 15 for adults and USD 10 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (1,851 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 steps to reach entrance
  • No elevator
  • Well-lit path to entrance

More

  • 1 building
  • 2 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1986
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable tableware
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 22 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 10 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 15 for adults and USD 10 for children
  • Airport shuttle fee: USD 60.00 per room (one way)
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties

Property is also known as

Casa Rosal
Casa Rosal Boutique
Casa Rosal Boutique Antigua Guatemala
Pensativo House Hotel Hotel
Casa Rosal Hotel Boutique Antigua Guatemala
Rosal Hotel
Pensativo House Hotel Antigua Guatemala
Pensativo House Hotel Hotel Antigua Guatemala

Pensativo House Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 292 out of 369 reviews
Rating 8 - Good. 50 out of 369 reviews
Rating 6 - Okay. 17 out of 369 reviews
Rating 4 - Poor. 5 out of 369 reviews
Rating 2 - Terrible. 5 out of 369 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, great rooms and service
Stayed 1 night in Dec 2024

6/10 Okay

fabian

Stayed 1 night in Nov 2024

10/10 Excellent

Nino, Pensacola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and amenities are wonderful. The available Google point thew me for a loop and had to go asking people where the hotel was located. I would suggest correcting it and sending a little more information before arrival including where to park (Which was very easy, but not until I figured it out). The location is central enough you can walk anywhere within the city limits.
Stayed 1 night in Nov 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

RAY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

FRANCISCO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El lugar es espectacular Las habitaciones preciosas, todo el personal super amable La ubicación muy buena caminado a 10 min del parque Definitivamente regresaremos El restaurante delicioso
Stayed 3 nights in Nov 2024

10/10 Excellent

VIVIAN, Plano

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVED this place!!!
Stayed 2 nights in Nov 2024

10/10 Excellent

Casimiro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderfull. Always caring about us. The place is also marvelous with a great volcano view. The room very confortable and clean.

6/10 Okay

Osmar Javier

Stayed 1 night in Sep 2024

10/10 Excellent

Victor

Stayed 1 night in Sep 2024

10/10 Excellent

Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and staff are great
Stayed 1 night in Sep 2024

10/10 Excellent

Roberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top rated service from staff
Stayed 4 nights in Jul 2024

10/10 Excellent

Adrian S

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful and quiet
Stayed 7 nights in Sep 2024

8/10 Good

Michael

Stayed 2 nights in Aug 2024

10/10 Excellent

Emilio

Stayed 2 nights in Aug 2024

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pillows where too tall and stiff, we only stayed one night so we didn’t ask for them to be changed.
Stayed 1 night in Aug 2024

10/10 Excellent

Jan

Stayed 1 night in Aug 2024

10/10 Excellent

Elias

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lindo hotel que mantiene el estilo colonial de la propiedad y de antigua, siempre elegante y limpio. El servicio del personal es excelente.
Stayed 3 nights in Aug 2024

10/10 Excellent

giselle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, best of Guatemalan tradition
Stayed 2 nights in Aug 2024

10/10 Excellent

Roxana, Rockville

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Well maintained property with nice and helpful staff.
Stayed 1 night in Jul 2024

6/10 Okay

Sharon

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property & rooms are beautiful and comfortable. However, the attitude of front desk staff leaves a lot to be desired - they were flat out rude and ignored guests while on their cell phone. Cleaning staff would knock once and proceed to enter room, then just left without apologizing. This is my third time staying at this property, but will never stay again. There are other properties in Antigua with significantly better service.
Stayed 1 night in Jul 2024

10/10 Excellent

Rafiah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay here. It was a beautiful property, the staff were very friendly, it was clean, and quiet.
Stayed 4 nights in Jun 2024

8/10 Good

Alejandro

Stayed 3 nights in Jun 2024

6/10 Okay

Jose

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
They don't respect their room service hours. They stop serving way earlier than they mention on their menu. There's no way of getting a bottle of wine or even a beer at the hotel on a Saturday night at 10:15pm. Ridiculous. We really wanted to have a stay in romantic moment in the hotel with my girlfriend but there's just nothing to do. No chips, no nuts at the hotel apparently, just nothing. The mini fridge only has Cola-Cola and bottled water. The rooms are nice and the staff is friendly but the person I talked to provided no solutions to this problem.
Stayed 1 night in Jun 2024

10/10 Excellent

Christian

Stayed 1 night in Jun 2024