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De Keyser Hotel

4.0 star property

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Photo gallery for De Keyser Hotel

Interior entrance
Lobby
Hiking
Superior Double or Twin Room | Hypo-allergenic bedding, minibar, in-room safe, desk
View from property

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Laundry
  • Breakfast available
  • Housekeeping

Explore the area

Map
De Keyserlei 66 - 70, Antwerp, 2018
  • De Keyserlei
    ‪1 min walk‬
  • Queen Astrid Square
    ‪2 min walk‬
  • Queen Elizabeth Hall
    ‪2 min walk‬
  • Antwerp (ANR-Antwerp Intl.)
    ‪6 min drive‬

Room options

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Double or Twin Room

  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Double or Twin Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Double or Twin Room

  • 269 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Suite

Deluxe Suite | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Suite

  • 646 sq ft
  • Sleeps 2
  • 1 King Bed

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  • Free WiFi
  • Restaurant
  • Air conditioning
4.1 out of 5, Very Good, (1003)
The price is $111
per night
$124 total
includes taxes & fees
Feb 23 - Feb 24
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About this property

De Keyser Hotel

4-star Antwerp hotel, connected to a shopping center in Statiekwartier
A restaurant, a bar/lounge, and a business center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include conference space, dry cleaning, and laundry facilities.
De Keyser Hotel offers 123 accommodations with minibars and safes. 40-inch LCD televisions come with satellite channels.

Bathrooms include shower/tub combinations and hair dryers. This Antwerp hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a business center and a meeting room.

Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 1615 square feet (150 square meters) include conference space. This business-friendly hotel also offers multilingual staff, tour/ticket assistance, and complimentary newspapers in the lobby. For a surcharge, an airport shuttle at scheduled times is offered to guests.

De Keyser Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:30 AM and on weekends between 8:00 AM and 10:30 AM.
Emerald - This bar serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

Dutch, English, French, German, Polish, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Offsite parking available from 7:00 AM to 11:00 PM (EUR 23 per day)
  • Roundtrip airport shuttle (surcharge) from 6:00 AM to 11:00 PM at scheduled times

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; EUR 20 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Emerald

Things to do

  • Piano
  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 1,615 square feet of conference space
  • Business center
  • Meeting room

Outdoors

  • In a state park

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch LCD TV with satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.97 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 20.00 per person
  • Airport shuttle fee: EUR 11 per person (one way)
  • Airport shuttle fee per child: EUR 11.00 (one way), (from 2 to 11 years old)
  • Nearby parking fee: EUR 23 per day (98 ft away; open 7:00 AM to 11:00 PM)
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Parking height restrictions apply

National rating

Hotelstars Union assigns an official star rating for properties in Belgium. This property is rated 4 stars.

Property is also known as

De Keyser
De Keyser Antwerp
De Keyser Hotel
De Keyser Hotel Antwerp
Hotel Keyser
Alfa De Keyser Antwerp
Hotel Alfa De Keyser
Keyser Hotel Antwerp
Keyser Hotel
Keyser Antwerp
De Keyser Hotel Hotel
De Keyser Hotel Antwerp
De Keyser Hotel Hotel Antwerp

De Keyser Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 199 out of 1001 reviews
Rating 8 - Good. 439 out of 1001 reviews
Rating 6 - Okay. 237 out of 1001 reviews
Rating 4 - Poor. 92 out of 1001 reviews
Rating 2 - Terrible. 34 out of 1001 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Ibrahim

Business traveler
Liked: Property conditions & facilities
Disliked: Amenities
I lost my passport whilst staying there but the staff wasnt supportive.They couldn't help by checking the cctv in the hotel to see if someone access my room
Stayed 1 night in Nov 2024

10/10 Excellent

ara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

James

Stayed 1 night in Apr 2024

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Andriy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Jun 2024

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Close rmto train station
Stayed 2 nights in May 2024

4/10 Poor

Jason

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Overpromised Hotel
If I got a reservation in a two star hotel and it was like my stay, I would have been pleasantly happy with the quality of the trip. The AC was flaky, the control panel was broken, the TV remote was missing, the pillow (one per person) was shockingly uncomfortable (worse than my ten dollar pillow from Action), and the beds themselves had poor quality sheets. The lights as well did not work in most of the room, and we were only offered one key which seems low. Through Hotels.com, I got a deal for 45% off one of the rooms to stay here – for what I paid, it was very much worth it. However, there were no "4 star hotel" amenities or accommodations in sight, and we were not told about any if there were. Having a restaurant alone does not earn you four stars, though I cannot attest to the quality of the breakfast as we left before that. The service was good, at least. For summary: if I had these same conditions in a two star hotel, I would feel right at home. But being promised a four star hotel and receiving what I did does not seem sufficient. I would never ask for or take a refund, as we enjoyed our stay in Antwerp.
Stayed 1 night in May 2024

6/10 Okay

Paul

Disliked: Staff & service, property conditions & facilities, room comfort
Well below standard.
Excellent breakfast. The rest not so good. Aircon not working - flashing an error which couldn’t be switched off. Reception said they controlled temperature, but it was very cold in the mornings. Hot water only lukewarm at 06:00. Bedside light not working. Shaving mirror light not working. Kettle, tea & milk provided, but not coffee or sugar. Bed had large dip at one side where it was starting to collapse. Then locked out of room on last morning after breakfast and had to return to reception to get key card reset - receptionist error. Absolutely no way is this a 4* hotel.
Stayed 2 nights in Apr 2024

10/10 Excellent

Elvis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
RECOMMEND BREAKFAST W/STAY
I HIGHLY recommend getting the breakfast included with your stay it was OUTSTANDING.
Stayed 5 nights in Feb 2024

2/10 Terrible

Scott

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

4/10 Poor

Ramesh

Disliked: Cleanliness, property conditions & facilities
Dirty carpets. Air conditioning poor. Was hot. Staff not flexible to checkin earlier. Breakfast was good
Stayed 1 night in Dec 2023

10/10 Excellent

weslley

Stayed 1 night in Nov 2023

10/10 Excellent

weslley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location and breakfast is excellent
The breakfast was excellent! Lots of choices. The room is big and bed is comfortable. Location is in the heart of the city.
Stayed 1 night in Sep 2023

2/10 Terrible

Mohamed

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing to say
Hello That hotel it’s not 4 star hotel it’s like 2 star Room’s are not good sorry to say that
Stayed 3 nights in Sep 2023

10/10 Excellent

Leanne, Victoria

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is very close to central train station and lots of food options within walking distance. We opted for china town and found an excellent restaurant. The room facing the street wasn’t a quiet as we’d hoped and they put us in a room on the inner side. It was much quieter, although the first room was much nicer, since it had been updated recently, this one was still nice.
Stayed 1 night in Jun 2023

8/10 Good

Peter, Edmonton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Picture use for ad is central station on Antwerp, nothing to do with the hotel. Everything in my room is in very good condition except the mattress. (Should have new one). Breakfast is good. Staff in restaurant are nice and pleasant but not front desk. Location is excellent. 2 min walk to central station.
Stayed 2 nights in Apr 2023

4/10 Poor

Elena

Disliked: Cleanliness, property conditions & facilities
This hotel can not be 4* property as it was sold to me. It can not even be 3* property, or any stars. It is dirty filthy, uncomfortable bed, cheap linen, corridors, shabby bathroom, horrible breakfast, - the dining room was so small - it could not take even half of the tourists. one the receptionist was so rude! Never again and don ot recommend
Stayed 2 nights in Feb 2023

4/10 Poor

Elena

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I can nit believe this property is marketed as 4* hotel it is not even a 3* hotel level. There is no stars there at all. Shabby carpets with spots, cracks in the bathroom, uncomfortable bed, inadequate breakfast, small overcrowded breakfast room. Never again! Rude man 24 th Feb evening check- in! This kind of man can o my be in horror movie. On the other days the receptionists were ok.
Stayed 1 night in Feb 2023

4/10 Poor

Michel

Disliked: Cleanliness, amenities, property conditions & facilities
The location is amazing but the hotel is a pain. I had to change the room. Aircon wasnot working and the room temperature was 5. The second room the aircon had noises and they had sensor lights in room every time u move it turns on even in the middle of the night. You can hear everything happening in rooms next to you and above u. The only thing good is staff are friendly and good location.

10/10 Excellent

Joe

Stayed 2 nights in Nov 2022

10/10 Excellent

Jorge, Savannah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location. Right there in the center of Antwerp. Very friendly staff.
Stayed 1 night in Nov 2022

8/10 Good

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is a good place to stage a visit to Belgium. It is clean, comfortable, and safe, and less than a 5 minute walk to Antwerpen Central train station. You can be anywhere in Belgium in less than 2 hours without packing up every day or two.
Stayed 3 nights in Oct 2022

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location. The property was good. The manager in charge of the breakfast room was not friendly. I enjoyed the breakfast and after an hour something I got back to the room and came to the breakfast room with my wife. This time, the manager was not that friendly thinking I came to take breakfast again. In fact, I used to get up early and after finishing my breakfast, I usually accompanied my wife to the breakfast room where I did not need more food but some more coffee only.
Stayed 2 nights in Oct 2022