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Hotel FRANQ

4.0 star property

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Photo gallery for Hotel FRANQ

Exterior
Lobby
Luxury Suite | Minibar, in-room safe, desk, laptop workspace
Lobby sitting area
Luxury Suite | Minibar, in-room safe, desk, laptop workspace

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Gym
  • Bar
  • Parking available
  • 24/7 front desk
  • Room service

Explore the area

Map
Kipdorp 10-12, Antwerp, 2000
  • Antwerp Market Square
    ‪6 min walk‬
  • Antwerp Zoo
    ‪15 min walk‬
  • Port of Antwerp
    ‪15 min walk‬
  • Brussels (BRU-Brussels - National)
    ‪44 min drive‬

Room options

View all photos for Classic Room

Classic Room | Minibar, in-room safe, desk, laptop workspace

Classic Room

  • 226 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Classic Room (Small)

Minibar, in-room safe, desk, laptop workspace

Classic Room (Small)

  • 194 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Cosy Room

Cosy Room | Minibar, in-room safe, desk, laptop workspace

Cosy Room

  • 194 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms

Family Room, 2 Bedrooms | Minibar, in-room safe, desk, laptop workspace

Family Room, 2 Bedrooms

  • 323 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bed

View all photos for Luxury Suite

Luxury Suite | Minibar, in-room safe, desk, laptop workspace

Luxury Suite

  • 484 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite | Minibar, in-room safe, desk, laptop workspace

Junior Suite

  • 398 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | Minibar, in-room safe, desk, laptop workspace

Deluxe Room

  • 323 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

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Property amenity

Sapphire House Antwerp, Autograph Collection

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  • Free WiFi
  • Restaurant
  • Air conditioning
4.6 out of 5, Wonderful, (161)
The price is $208
per night
$227 total
includes taxes & fees
Mar 29 - Mar 30
Sapphire House Antwerp, Autograph Collection

About this property

Hotel FRANQ

4-star hotel in Old Town
This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, self parking, and 24-hour room service are onsite.
Hotel FRANQ offers 42 air-conditioned accommodations with minibars and laptop-compatible safes. Flat-screen televisions come with satellite channels. Guests can make use of the in-room refrigerators and espresso makers. Bathrooms include slippers, complimentary toiletries, and hair dryers.

This Antwerp hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This luxury hotel also offers a fitness center, a library, and a terrace. Limited onsite parking is offered on a first-come, first-served basis (surcharge), and a car charging station is available.

Hotel FRANQ is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7 AM and 10:00 AM.
Restaurant FRANQ - This fine-dining restaurant serves breakfast, lunch, and dinner. Reservations are required.
Franq Bar - This bar serves light fare only. Open daily.
24-hour room service is available.

Awards and affiliations

The property is a member of Relais & Chateaux.

Languages

Dutch, English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Covered self parking on site (EUR 25 per night)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: EUR 28 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Franq Bar
  • Restaurant FRANQ

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Gym
  • Library

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 16 accessible parking spaces
  • Elevator (39 inch wide door)
  • Front entrance ramp
  • Handrails in hallways (35 inches high)
  • Handrails in stairways (35 inches high)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Locally-owned and organized tours and activities
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 4:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property is located in the city's Low Emission Zone; only low-emission vehicles are permitted to enter. Guests with non-Belgian license plates must register their vehicle with the city in advance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 90.0 per night
Cribs (infant beds) are available for EUR 50.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.97 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately EUR 28 per person
  • Airport shuttle fee: EUR 78 per room (one-way)
  • Covered self parking fee: EUR 25.00 per night
  • Crib (infant bed) fee: EUR 50.0 per night
  • Rollaway bed fee: EUR 90.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

Hotelstars Union assigns an official star rating for properties in Belgium. This property is rated 4 stars.

Property is also known as

Hotel Franq Antwerp
Franq Antwerp
Franq
Hotel FRANQ Hotel
Hotel FRANQ Antwerp
Hotel FRANQ Hotel Antwerp

Hotel FRANQ Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 168 out of 247 reviews
Rating 8 - Good. 63 out of 247 reviews
Rating 6 - Okay. 14 out of 247 reviews
Rating 4 - Poor. 2 out of 247 reviews
Rating 2 - Terrible. 0 out of 247 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Stayed 3 nights in Dec 2024

6/10 Okay

Shahrooz

Traveled with group
Liked: Room comfort
Disliked: Property conditions & facilities
Fine
Nice hotel and good locations. Friendly staff and nice breakfast. But the condition of the rooms and corridors was outdated and needing maintenance.
Stayed 1 night in Nov 2024

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very elegant hotel with great staff.
Stayed 1 night in Sep 2024

10/10 Excellent

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Fantastic Hotel
Very good hotel, short walk to the old town and not too far from the train station The hotel staff are fantastic and very obliging We would recommend this hotel to anyone looking for a luxury stay
Stayed 3 nights in Sep 2024

10/10 Excellent

Donna, Laredo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was so happy that I chose Hotel FRANQ for my last stop in Belgium - at the end of a trip when you start to get a little bit tired. The staff was remarkable, going above and beyond in every way. The room was spacious and comfy - the right amount of luxury without being stuffy. And, as a treat I had dinner one night at their Michelin starred Restaurant FRANQ and the food and the staff were amazing. I loved this place and would choose it again if I were to visit Antwerp again.
Stayed 2 nights in Aug 2024

10/10 Excellent

Liliane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Eddie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful hotel with high quality services and decor. I look forward to future visits.
Stayed 2 nights in Jul 2024

8/10 Good

Alyson

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel but disappointed with broken shower
My mum and I stayed for 3 nights, the hotel is gorgeous, great location and the staff are really friendly. I would have given 5 stars, however, we were disappointed that our shower was broken during our stay and wouldn't drain properly. On reporting, an engineer came on the second night, but was even worse. We were not offered any form of compensation for this.
Stayed 3 nights in Jul 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the perfect place to stay in Antwerp. It’s located centrally - close to the train station, historic town square including the church designed by Ruben, and is walkable to local hangouts and shopping areas. The hotel has a cool history being a former bank and the staff are knowledgeable about this history and the area.
Stayed 1 night in Jun 2024

10/10 Excellent

Ginger

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing time at this hotel the staff was awesome and extremely helpful. I would definitely stay at this property again and recommend it to friends and family.
Stayed 2 nights in Jun 2024

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Well located. EXCELLENT restaurant.
Stayed 2 nights in Apr 2024

10/10 Excellent

David

Traveled with family
Liked: Property conditions & facilities, room comfort
Excellent hotel in a great location
Lovely hotel stay in Antwerp with the family. The staff are exceptional and the stay was very comfortable and pleasant. A great location just a couple blocks from the old town and a few blocks to the Diamond district. Make sure to ask the front desk for any recommendations you need as all their suggestions were great. We would definitely stay here again and recommend it highly.
Stayed 2 nights in Mar 2024

10/10 Excellent

Patanjali

Stayed 2 nights in Mar 2024

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional stay!
Everything was marvelous from the glass of Prosecco at checkin to the impeccable service to the very last minute. Cannot say enough about the solicitude of the staff.
Stayed 3 nights in Mar 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and restaurant were lovely. Great location. Staff friendly and helpful. Would stay here again!
Stayed 2 nights in Dec 2023

10/10 Excellent

Emile

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The staff was very friendly and helpful. My biggest problem with this hotel is the bed. The bed was awful. Waking up on vacation sore and uncomfortable isn't ideal. The breakfast was wonderful as was the staff on duty for the breakfast.
Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean and great location
Weekend stay, our room faced the courtyard and was very quiet & comfortable. Hotel is well located within walking distance to old town & the port. We walked from the train station to the hotel and it was okay distance if you don’t have a lot of luggage but a taxi may be a better choice
Stayed 2 nights in Nov 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Jayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel - very well appointed and well staffed. Rooms were a good size for Europe and beds very comfortable with nice linens. Especially loved the welcome glass of Prosecco during check in! Great stay and beautiful area!
Stayed 2 nights in Nov 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Catherine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The most wonderful welcome I've had at a hotel. Staff were friendly and helpful throughout our stay Room was comfortable, bed sensational and shower top notch Breakfast was incredible! Wonderful, small but perfectly formed, fresh buffet with pastries straight out the restaurant oven, and cooked to order eggs Would come back
Stayed 2 nights in Oct 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would absolutely stay again
Excellent stay. Very welcoming staff and very helpful. Great central location.
Stayed 2 nights in Oct 2023

10/10 Excellent

Jeff, Sn Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023