A coffee shop/cafe, express check-in, and express check-out are available at this smoke-free guesthouse. WiFi in public areas is free. Other amenities include multilingual staff assistance.
Kaai 11 offers 6 air-conditioned accommodations with espresso makers and complimentary bottled water. Each accommodation is individually decorated. Memory foam beds feature premium bedding. Refrigerators and coffee/tea makers are provided. Bathrooms include showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers.
This Antwerp guesthouse provides complimentary wireless Internet access. Cable television is provided. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.
The guesthouse offers a coffee shop/cafe. Wireless Internet access is complimentary. This Antwerp guesthouse also offers a terrace, multilingual staff, and express check-in.
Kaai 11 is a smoke-free property.
Languages
Dutch, English, French
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
No onsite parking available
Food and drink
A coffee shop/cafe
Conveniences
Luggage storage
Guest services
Housekeeping (daily)
Multilingual staff
Turndown service
Outdoors
On a river
Terrace
Accessibility
Elevator
More
1 building
5 floors
Built in 1890
Smoke-free property
Room amenities
Bedroom
Hypo-allergenic bedding
Memory foam mattress
Premium bedding
Bathroom
Designer toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Shower
Towels provided
Entertainment
40-inch TV with cable channels
Food and drink
Coffee/tea maker
Electric kettle
Espresso maker
Free bottled water
Refrigerator
More
Air conditioning
Individual decor
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18
Check-out
Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 35
Express check-out available
Special check-in instructions
There is no front desk at this property
Guests will receive an email 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance
Renovations and closures
The following facilities are closed seasonally each year. They will be closed from July 29 to August 18:
One of the dining venues
Access methods
Access code, private entrance
Pets
Pets not allowed
Children and extra beds
Children 13 and younger are not allowed at this property; All guests older than 13 are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
A tax is imposed by the city: EUR 2.97 per person, per night
We have included all charges provided to us by the property.
Optional extras
Late check-out fee: EUR 35 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
We should mention
Children 13 years old and younger are not permitted at this property
Property is also known as
Kaai 11
Kaai 11 Antwerp
Kaai 11 House
Kaai 11 House Antwerp
Kaai 11 Guesthouse Antwerp
Kaai 11 Guesthouse
Kaai 11 Antwerp
Kaai 11 Guesthouse
Kaai 11 Guesthouse Antwerp
Kaai 11 Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Check in experience poor no emails recieved, Poor communications.
Room great clean spacious great view. Only compliant was hard to check in
Douglas
Stayed 1 night in Apr 2024
4/10 Poor
Carlo
Jun 7, 2022
Disliked: Staff & service
Disappointing stay
I specifically chose this hotel for free parking, but when we arrived we were told there was no free parking due to construction. We were directed to a parking lot that was 3 hours max, so we then had to find another parking lot 1KM away that was 20 euro. The hotel should not list free parking on Hotels.com if there is none.
Additionally, the wifi didn't work, and we were unable to leave our suitcases at the reception during the day as they only staff the reception a few hours per day.
This should not be a four star hotel.
The lady at the front desk was extremely helpful & polite, a credit to your hotel.
Location is good especially as there is a large, free car park 1 minutes walk away.
We had a small room, (which was probably the cheapest) probably too small for the furniture that was in it. In general the recently refurbished building has been done to a high spec but the finishing has had very little thought to it. E.g:
The wardrobe in the room could only be opened using one door, the other door was held shut by the curtain rail and hence only half the wardrobe could be accessed.
The shower screen had two opening doors but only one can be opened due to the bathroom sink, no bother but seems crazy to spend the money on an opener only to find it can’t be opened.
There were no plugs near the bed, phones (I.e. alarm clocks) had to be plugged in across the room.
Aircon/heater only seemed to work during daytime
Positives:
fittings were of a high spec,
plenty of coffee
We loved this place overlooking the river in Antwerp. Located near the main sights and restaurants. They brought us a great breakfast for a small charge.
Patti
Stayed 1 night in Jul 2018
8/10 Good
Verified traveler
Apr 26, 2018
Liked: Cleanliness, staff & service, room comfort
Quaint and modern. Very spacious flat with kitchen, living room and views of the canal. Easy check in and out. Comfortable bed. Quiet.
Only minus was some of the furniture could use replacing..badly marked. And bathroom floor around shower needs repairs.
We booked this room on a last second decision to go to Antwerp. We could it have been happier. The room was comfortable, good view, and more than anything, very well designed and decorated. My only advice is to check that the door codes work after checking in before that staff leaves for the night. It's a small hotel with a small staff so they're not always on site. We found out our front door code did not work and after a few calls were able to get a hold of someone to change it. Regardless, it's a beautiful space at a reasonable rate that should always be booked full!
Fantastic place, very friendly, very homely, great value for money
Verified traveler
2/10 Terrible
Marcia, Canada
Sep 16, 2015
Liked: Cleanliness
Disliked: Staff & service, room comfort
Disappointed
The place looks ok from outside, however is not very functional for many reasons:
- there is no hotel service at all
- no elevator
- digital lock didn't work
- the only person leaves at 5pm
We had the “cozy room” on the first floor. While it did not have a view, it had its own courtyard which was great. However, it was very quiet and great for sleeping. The room was also very modern and confortable.
The location was a 10 minute walk to both the historic district and to the art district. There were many good, local restaurants within 10 minutes as well. Unlimited free parking is right across the street. Great hotel if you want something small, intimate and modern.
Mark
10/10 Excellent
john, paris
Jun 10, 2015
Liked: Cleanliness, staff & service, room comfort
Very cosy
Well located ,charm and design splendid view on the Escaut river