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Hotel Ex-Hacienda La Pitaya Queretaro

3.0 star property

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Photo gallery for Hotel Ex-Hacienda La Pitaya Queretaro

Hot springs
Lunch and dinner served, Mexican cuisine
Lunch and dinner served, Mexican cuisine
32-inch Smart TV with satellite channels, TV
Lunch and dinner served, Mexican cuisine

Reviews

7.4 out of 10
Good

Popular amenities

  • Spa
  • Bar
  • Pool
  • Gym
  • Room service
  • 24/7 front desk

Explore the area

Map
Carretera Libre a Celaya KM 16.5, Villa del Pueblito, Apaseo el Grande, GTO, 76180
  • Schoenstatt Sanctuary
    ‪17 min drive‬
  • Aqueduct of Santiago de Querétaro
    ‪20 min drive‬
  • Querétaro Convention Center
    ‪23 min drive‬
  • Querétaro, Querétaro (QRO-Querétaro Intl.)
    ‪48 min drive‬

Room options

View all photos for Standard Room

Standard Room | In-room safe, blackout drapes, free WiFi, bed sheets

Standard Room

  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite

Junior Suite | In-room safe, blackout drapes, free WiFi, bed sheets

Junior Suite

  • 646 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Ex-Hacienda La Pitaya Queretaro

3-star Apaseo el Grande hotel with restaurant
Along with a full-service spa, this hotel has an outdoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite.
Hotel Ex-Hacienda La Pitaya Queretaro offers 38 air-conditioned accommodations with safes and complimentary toiletries. 32-inch Smart televisions come with satellite channels.

Bathrooms include showers. This Apaseo el Grande hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 20 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily. Guests under 15 years old are not allowed in the spa. There are hot springs on site.
In addition to a full-service spa, Hotel Ex-Hacienda La Pitaya Queretaro features hot springs and an outdoor pool. Dining options at the hotel include a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

2 meeting rooms are available. This hot springs hotel also offers a fitness center, a sauna, and a terrace. Guests can use the outdoor pool and health club at a partner property. Onsite secured self parking is complimentary.

Hotel Ex-Hacienda La Pitaya Queretaro has designated areas for smoking.

Restaurante Bar La Troje - This restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free secured self parking on site

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Restaurante Bar La Troje

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Hiking/biking trails
  • Hot springs
  • Outdoor pool
  • Outdoor pool (guest access)
  • Sauna

Family friendly

  • Arcade/game room
  • Children's games
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Business services

  • 2 meeting rooms
  • Conference center

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 20 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot/mineral springs
  • Hydrotherapy
  • Massage
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (15 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Banquet hall
  • Designated smoking areas
  • Reception hall
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with satellite channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MXN 350.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Rollaway bed fee: MXN 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Safety features at this property include a security system

We should mention

Pool access available from 9 AM to 11:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 15 years old are not allowed in the spa

Property is also known as

Hotel Spa Rancho Pitaya Marroquin
Hotel Spa Rancho Pitaya
Spa Rancho Pitaya Marroquin
Spa Rancho Pitaya
Hotel Pitaya Apaseo el Grande
Hotel Pitaya
Pitaya Apaseo el Grande
Hotel Spa Rancho la Pitaya

Hotel Ex-Hacienda La Pitaya Queretaro Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 45 out of 123 reviews
Rating 8 - Good. 29 out of 123 reviews
Rating 6 - Okay. 22 out of 123 reviews
Rating 4 - Poor. 15 out of 123 reviews
Rating 2 - Terrible. 12 out of 123 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Hector Abdon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you make a late check-in the hotel does not respect your reservation terms & conditions
Stayed 2 nights in Oct 2024

6/10 Okay

Ismael

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
When I try to check in a few times I get only one room in time and the other one till finally I have to sleep. The AC never works and it was kind of warm at night really need it. The rooms need some maintenance
Stayed 1 night in Sep 2024

10/10 Excellent

Jorge Alberto

Stayed 1 night in Jul 2024

2/10 Terrible

Fernando

Traveled with group, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is poorly maintained. The beds were uncomfortable. Sheets and pillows are old. A couple that stay in this hotel too, found bedbugs. The water had a sewage smell. I do not recommend the stay in this property. Definitely not a 3 star hotel. The location is unsafe.
Stayed 1 night in Nov 2023

10/10 Excellent

Eliud

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Aug 2023

6/10 Okay

Ana, APASEO EL GRANDE

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Le hace falta demasiado mantenimiento a la hacienda y que le den una buena limpiada a los vidrios del restaurante y a los de la alberca del spa. Las camas para mí gusto están súper incomodas, el colchón parece piedra. La limpieza del cuarto está bien. El personal es amable. Pero si pudiera ser una atracción turística como la ex hacienda de Chautla o Santa María Regla pero tienen el lugar muy descuidado.
Stayed 1 night in Apr 2022

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

6/10 Okay

Verified traveler

Business traveler, Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
I LIKE THE HISTORY AND THE LOCATION BUT THE ROOS ARE NOT CONFORTABLES AT ALL.
Stayed 1 night in Sep 2019

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

8/10 Good

luis m

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feliz estancia
Buena atención y comida. El SPA muy recomendable
Stayed 1 night in Nov 2024

10/10 Excellent

María

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
!!! Muchas gracias mi experiencia fue muy buena el hotel está muy bonito todo estuvo bien las habitaciones cómodas y muy amplias el servicio muy bien en general todo perfecto gracias!!
Stayed 2 nights in Oct 2024

10/10 Excellent

Pedro Miguel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente opción para pasar un rato en familia y/o con amistades, con una buena relación precio/valor
Stayed 1 night in Sep 2024

4/10 Poor

Julieta

Traveled with family and small children
Las habitaciones son muy malas, las camas son tan viejas que no descansas, amaneces adolorido.
Stayed 1 night in Oct 2024

8/10 Good

ma. elena

Liked: Cleanliness, staff & service, amenities
La habitación no me gusto en el lavabo estaba tapado y olía mucho a humedad abajo de el lavabo, no tenía teléfono para hablar a recepción y trajeran servicio a la habitación
Stayed 2 nights in Sep 2024

8/10 Good

Laura anett

Traveled with family
Stayed 2 nights in Sep 2024

8/10 Good

Gildardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La propiedad es un belleza ,la alberca Deliciosa muy limpia el comedor hermoso el SPA de muy buena calidad , la comida buena , pero para comer no pidas pan porque te dan unos cuantos pedazos por 60 pesos , que no manchen
Stayed 1 night in Sep 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Muy amables el personal muy atentos los dueños si lo recomiendo todo muy bien gracias
Stayed 2 nights in Sep 2024

10/10 Excellent

Jose Angel Dominguez

Stayed 2 nights in Aug 2024

10/10 Excellent

Maria Guadalupe

Stayed 1 night in Aug 2024

4/10 Poor

Fátima Viridiana

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Narciso

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estaiy bonito el lugar
Stayed 2 nights in Aug 2024

2/10 Terrible

Jessica

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Pésimo no lo recomiendo
Les falta mucho mantenimiento y limpieza al hotel la alberca sucia el restaurante sucio,olia feo y caro , habiataciones masomensos , ruido excesivo toda la noche porque hacen fiestas en sus salones y no dejan dormir, a los jardines les hace falta que los corten , demasiados zancudos..Publicidad engañosa no te especifican que no puedes usar el spa de agua termal ,es con costo extra (carisisisismo mas caro que el hospedaje y esta horrible y descuidado ) pésimo todo estoy muy decepciónada
Stayed 1 night in Aug 2024

4/10 Poor

sergio

Traveled with family
Disliked: Property conditions & facilities, room comfort
Evento privados con mucho ruido y muy tarde su ter
Stayed 1 night in Jul 2024

6/10 Okay

GF

Traveled with group
Disliked: Staff & service, property conditions & facilities
No hay internet No sirve el aire No me dieron la habitación que reservé
Stayed 1 night in Jul 2024

10/10 Excellent

Sara Iveth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
La Atencion es buena, las habitaciones están muy lindas pero el tema del Spa hay poca atención y las regaderas están en al estado y sucias… y el baño turco no servía. De todo lo demás normal y bonito. Los meseros muy amables y la comida muy rica.
Stayed 2 nights in Jun 2024