6/10 Okay
Susan
Oct 11, 2024
Liked: Cleanliness, amenities, property conditions & facilities
1 the wait staff were excellent
2 the breakfast was excellent
3 we were not provided clean dry towels for our 2nd day
4 the food in the restaurant was very limited and average
5 we stayed 2 nights at the beginning of our trip and 2 nights at the end. I booked the last night and then I booked the second to last night. 2 bookings for 2 consecutive nights.
6 I was woken up at 11.30 pm with a phone call from reception wanting me to get dressed and go to reception to check out from the first night and re check in for the second night and then check out again in the morning. I didnt understand the logic in that. It upset me and I couldnt get back to sleep. The next morning I complained and received an email apology. But the whole episode tainted my stay.
7 a very noisy family had their own loud music playing through a speaker by the pool and the hotel never told them to turn it down as it was infringing on the other poolside guests enjoyment of the pool area. Again tainting the enjoyment of mt stay.
Susan
Stayed 1 night in Oct 2024