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Aracariguama Vacation Packages

Good budget hotel

am writing to formally complain about the treatment I received during my check-in. When I arrived at the reception, I was informed that the hotel did not have the room I had reserved because it was overbooked. In addition, my reservation was changed to a one-bed room, even though I had booked a Triplex Luxury Bedroom. I had to contact Expedia USA to resolve the issue. The hotel staff took approximately five hours to address the problem, and it was only resolved after an Expedia representative from the United States contacted the hotel directly and I provided receipts confirming my original reservation. I believe the hotel treated me disrespectfully and failed to honor my confirmed booking and my rights as a guest. This situation caused significant stress and inconvenience during my stay. Specifically requested an accessible bathroom for my 89-year-old mother, including support rails, a large door suitable for wheelchair access, and safety features in the shower area. Unfortunately, none of these facilities were available. The bathroom did not have support rails on the walls or floor, making it unsafe and extremely difficult for my mother to shower. This was particularly concerning because of her age and mobility needs. I am disappointed that the hotel was unable to provide the accessibility accommodations I had request. had to request five times before the bathroom was cleaned, the bed sheets were changed, and the floor was cleaned. This level of service was unacceptable.

Very nice hotel. A bit overpriced

This is not a 5 star hotel. I have no problem with the hotel itself especially for the price just that I expected a 5 star as it was advertised as such. The A/C did not cool below 19.5-20C, the door handle was somewhat broken, and the pillows were uncomfortable. Not a 5-star experience. That being said the staff was great. I was only there one night so I did not complain.