Fenix Bom Retiro

2.5 star property

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Photo gallery for Fenix Bom Retiro

Aerial view
Street view
Interior detail
Street view
Balcony

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • Housekeeping
  • Air conditioning
  • 24/7 front desk
  • Free WiFi

Explore the area

Map
Rua Prates 324, São Paulo, SP, 01121-000
  • Expo Center North
    ‪6 min drive‬
  • Paulista Avenue
    ‪7 min drive‬
  • Allianz Parque
    ‪7 min drive‬
  • São Paulo (GRU-Guarulhos - Governor André Franco Montoro Intl.)
    ‪33 min drive‬

Room options

Similar properties

About this property

Fenix Bom Retiro

Hotel in Bom Retiro
Along with a snack bar/deli, this smoke-free hotel has a 24-hour front desk and free breakfast. WiFi in public areas is free. Other amenities include a vending machine.
Fenix Bom Retiro offers 60 air-conditioned accommodations with minibars. LCD televisions are featured in guestrooms.

Bathrooms include showers. This São Paulo hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

The hotel offers a snack bar/deli. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access. This São Paulo hotel also offers a vending machine and an elevator.

Fenix Bom Retiro is a smoke-free property.

A complimentary continental breakfast is served each morning between 6:30 AM and 10:00 AM.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 10:00 AM
  • Snack bar/deli

Things to do

  • Designer stores

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Mobile key entry

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:30 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Fenix Bom Retiro Hotel
Fenix Bom Retiro São Paulo
Fenix Bom Retiro Hotel São Paulo

Fenix Bom Retiro Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 58 out of 157 reviews
Rating 8 - Good. 40 out of 157 reviews
Rating 6 - Okay. 30 out of 157 reviews
Rating 4 - Poor. 15 out of 157 reviews
Rating 2 - Terrible. 14 out of 157 reviews

7.4/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2024

2/10 Terrible

Abel

8/10 Good

Anna

Stayed 2 nights in Dec 2024

2/10 Terrible

Leandro

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

4/10 Poor

Elida

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Ruim
Ruim, não tinha limpeza adequada do quarto, o ar-condicionado pingava demais e molhava tudo, só nos trocaram de quarto no ultimo dia. Café da manhã ruim e sem variedades
Stayed 3 nights in Dec 2024

10/10 Excellent

Lidia Mara

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Letícia

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Dec 2024

6/10 Okay

Yanna

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

8/10 Good

Gilberto Assis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Elton

Stayed 1 night in Dec 2024

10/10 Excellent

ALEXANDRE

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Ketlin Cristina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom
Quarto muito bom, limpo pouco barulho ao redor, fácil acesso as linhas de metrô, muito perto do Brás e da 25 o que facilitou muito , da pra ir de apé
Stayed 2 nights in Nov 2024

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel em pessimas condições de limpeza e higiene
O hotel é antigo e precisa de reformas, não existe nenhum tipo de higiene, o banheiro muito sujo e nojento, o vaso sanitário estava sujo de feses, quarto cheio de pó no chão e no armário, as cobertas todas sujas e com mal cheiro assim como os lençóis, as toalhas com manchas de mofo e rasgadas, não tinha sabonete para o banho. Hotel em péssima condições de limpeza até nas areas comuns como o corredor, elevadores em péssimas condições.
Stayed 1 night in Nov 2024

8/10 Good

Thiago

Stayed 1 night in Oct 2024

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Hotel ruim com boa localização
O hotel é ruim, só tem boa localização. Todas as vezes que me hospedei sempre tive problemas com televisão que não funciona, tomada sem energia para carregar o celular, luz do banheiro que não acende, água do chuveiro que não esquenta e azulejo do banheiro com mofo. Já fiquei em vários quartos e TODOS tinham problemas. As empresas de turismo com foco na Coreia sempre ficam hospedas neste hotel, portanto falta de verba para consertar tudo que está estragado tem.
Stayed 2 nights in Oct 2024

10/10 Excellent

Elizangela

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2024

10/10 Excellent

Eduard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

AGUINAR

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2024

4/10 Poor

Eliane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

4/10 Poor

Luis

Disliked: Cleanliness, staff & service
Atendimento muito ruim, quarto muito inferior ao valor pago na diária e cafe da manhã muitoo fraco poucas opções
Stayed 1 night in Sep 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

6/10 Okay

Luiz Andre

Stayed 1 night in Oct 2024

4/10 Poor

Quenia

Stayed 2 nights in Oct 2024