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Arco de Baulhe Vacation Packages

What a wonderful surprise! Everything was amazing. Great value for the cost. Great location. I will highly recommend and for sure use again YOUROPO if it presents itself!

The flat is in a convenient location, with both street parking and bookable parking available nearby. It is well-equipped and thoughtfully laid out, with a practical and comfortable design. The staff were extremely helpful throughout our stay, especially Aníbal, who made the check-in process seamless and provided excellent local recommendations.

For the price we paid, we expected a much better hotel. The location isn’t particularly appealing, and upon arrival we were told not to park our car near the hotel because of the risk of theft. That’s hardly the kind of welcome you want to hear, especially when traveling with children. The rooms are also very outdated and in need of renovation. Overall, the experience did not justify the price we paid, and we left feeling disappointed.

The room we stayed in was large and clean. We loved that it had 3 twin sized beds. Free breakfast was great, with several choices.

The staff was amazing. They went above and beyond to make our stay great.

While this is an aesthetically beautiful hotel and spa with comfortable beds and quiet rooms, the guest service fell well below what I'd expect from a 5-star hotel. Before our stay, I contacted the hotel via Expedia to explain that we don't drink (we booked two rooms) and was also assured one room would have twin beds. The hotel confirmed both requests, yet one room still had a bottle of wine and the twin bed request wasn't honoured. Our room also had maintenance issues. The shower drain cover was missing, leaving the drainage exposed, which I put on myself. The top shower fitting was also missing its cover, exposing the fixture underneath. Service was disappointing throughout. Staff helped another family with their luggage but left us to carry ours up and down on both arrival and departure. Breakfast and the restaurant menu offered very limited vegetarian/halal options. When we asked if an omelette could be made at breakfast, the response felt dismissive, and waiting 30 minutes for tea on the first day was unacceptable. Although a late check-out wasn't available, I was surprised there were no refreshment or changing facilities for guests staying on after check-out. Overall, while the hotel itself is attractive and has plenty of potential, the service simply didn't reflect a 5-star experience. A luxury hotel is defined as much by its attention to detail and guest service as it is by its facilities, and unfortunately those aspects fell short.

Very beautiful hotel and the staff were amazing. Breakfast was great too. Highly recommend Jaguar