Along with a snack bar/deli, this hotel has dry cleaning and a 24-hour front desk. Free continental breakfast and free WiFi in public areas are also provided. Additionally, tour/ticket assistance, gift shops/newsstands, and a TV in a common area are onsite.
El reloj casa hotel offers 9 accommodations with complimentary bottled water and fans. Flat-screen televisions come with cable channels.
Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.
The hotel offers a snack bar/deli. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary. This Filandia hotel also offers a terrace, gift shops/newsstands, and tour/ticket assistance.
El reloj casa hotel has designated areas for smoking.
A complimentary continental breakfast is served each morning between 8:00 AM and 10:00 AM.
Languages
English, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
No onsite parking available
Food and drink
Free continental breakfast available daily 8:00 AM to 10:00 AM
Snack bar/deli
Things to do
TV in common areas
Family friendly
Rollaway/extra bed (surcharge)
Snack bar/deli
Conveniences
24-hour front desk
Gift shop/newsstand
Guidebooks
Water dispenser
Guest services
Dry cleaning/laundry service
Housekeeping (daily)
Tour and ticket assistance
Outdoors
Terrace
More
Designated smoking areas
Room amenities
Bedroom
Bedsheets provided
Rollaway/extra bed (surcharge)
Bathroom
Hair dryer (on request)
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels provided
Entertainment
Flat-screen TV with cable channels
Food and drink
Free bottled water
More
Fan
Policies
Check-in
Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Access methods
Staffed front desk
Pets
Pets allowed for an extra charge of COP 50000 per pet, per night
Welcoming dogs only
1 total (up to 20 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Children and extra beds
Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for COP 60000.0 per night
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).
We have included all charges provided to us by the property.
Optional extras
Pet fee: COP 50000 per pet, per night
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: COP 60000.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
We should mention
If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Only registered guests are allowed in the guestrooms
Property is also known as
El reloj casa hotel Hotel
El reloj casa hotel Filandia
El reloj casa hotel Hotel Filandia
El reloj casa hotel Reviews
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Diego fue muy amable todo el tiempo constantemente tratando que la estadía fuera lo mas completa para nosotros. El desayuno delicioso y el personal de la cocina siempre trato de darnos lo mejor en su servicio. Ambiente familiar con instalaciones limpias y nuevas, con excelente balance entre precio y calidad. Buena localizacion
Mary
Stayed 3 nights in Aug 2024
6/10 Okay
Ivan
Traveled with family
Jul 25, 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
Good location. The property close to the main plaza. Parking is on the street.
Excellent costumer service, Diego was very helpful. The hotel does not have rooms for 5 people is only up to 4 when we got there he said it was a mistake from Travelocity. He helped us resolve and gave us another room. Rooms are very clean and very nice, breakfast was super delicious I will comeback. Thanks for the excellent accommodations and service.
This hotel is well located and clean. It is clearly new and there was work being done on more rooms. My biggest complaint was the wifi system they had set up. All the other 10 hotels I stayed at in Colombia had good, reliable service. The system at Reloj was HORRIBLE, even a little suspect.