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Apartamentos HG Tenerife Sur

3.0 star property

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2 outdoor pools, pool umbrellas
24-inch TV with satellite channels
Resort view
Standard Apartment (Balcony/Terrace) | 1 bedroom, desk, blackout drapes, iron/ironing board
2 outdoor pools, pool umbrellas

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Gym
  • 24/7 front desk
  • Pool
  • Laundry

Explore the area

Map
Avenida de Ámsterdam, 3, Los Cristianos, Arona, Tenerife, 38650
  • Los Cristianos Beach
    ‪9 min walk‬
  • Las Vistas Beach
    ‪16 min walk‬
  • Golf Las Americas
    ‪4 min drive‬
  • Tenerife (TFS-Tenerife South)
    ‪14 min drive‬

Room options

View all photos for Standard Apartment (Balcony/Terrace)

Standard Apartment (Balcony/Terrace) | 1 bedroom, desk, blackout drapes, iron/ironing board

Standard Apartment (Balcony/Terrace)

  • 484 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds OR 1 Double Sofa Bed

View all photos for Double Room Single Use, 1 Twin Bed

1 bedroom, desk, blackout drapes, iron/ironing board

Double Room Single Use, 1 Twin Bed

  • 323 sq ft
  • Studio
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Studio, 1 Bedroom

Standard Studio, 1 Bedroom | Living area | 24-inch TV with satellite channels

Standard Studio, 1 Bedroom

  • 323 sq ft
  • Studio
  • Sleeps 3
  • 2 Twin Beds

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About this property

Apartamentos HG Tenerife Sur

3-star Arona aparthotel connected to a shopping center, walkable to Los Cristianos Beach
This smoke-free aparthotel features 2 outdoor pools, a restaurant, and a fitness center. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite. Each apartment features a kitchenette with a refrigerator and a stovetop, plus a furnished balcony and a TV with satellite channels. WiFi, a coffee/tea maker, and a ceiling fan are among the other amenities available to guests. Limited housekeeping is available.
Apartamentos HG Tenerife Sur offers 189 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Rooms open to furnished balconies. Televisions come with premium satellite channels. Accommodations at this 3-star aparthotel have kitchenettes with refrigerators, stovetops, and cookware/dishes/utensils. Bathrooms include bathtubs or showers and bidets.

This Arona aparthotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is offered on a limited basis and irons/ironing boards can be requested.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Apartamentos HG Tenerife Sur features 2 outdoor swimming pools, a sauna, a fitness center, and a children's pool. The aparthotel offers a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the aparthotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with wireless Internet access (surcharge).

Event facilities measuring 1076 square feet (100 square meters) include a conference center. This family-friendly aparthotel also offers a terrace, a vending machine, and multilingual staff.

Apartamentos HG Tenerife Sur is a smoke-free property.

Buffet breakfasts are available for a surcharge.
Las Flores - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
Las Flores - Onsite bar. Open daily.

Languages

English, French, German, Italian, Spanish

Property amenities

Beach

  • Beach nearby
  • Beach loungers
  • Beach umbrellas

Pool/Spa

  • 2 outdoor pools
  • Massage
  • Pool umbrellas
  • Sauna

Internet

  • Available in the apartment: WiFi (EUR 5 per day)
  • Available in some public areas: WiFi (EUR 5 per day)

Parking and transportation

  • No onsite parking available
  • Free offsite parking
  • Car rental

Restaurants on site

  • Las Flores
  • Las Flores

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Refrigerator
  • Stovetop

Dining

  • Buffet breakfast available for a fee: EUR 8 for adults and EUR 4 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Bedrooms

  • Bedroom
  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Bathtub or shower
  • Bidet
  • Hair dryer
  • Towels provided

Entertainment

  • 24-inch TV with premium satellite channels

Outdoor areas

  • Furnished balcony
  • Garden
  • Terrace

Laundry

  • Laundry facilities

Work spaces

  • Conference center (1,076 square feet of space)
  • Desk
  • Meeting room

Comfort

  • Ceiling fan

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Grocery/convenience store
  • Housekeeping (limited availability)
  • Iron/ironing board on request
  • Luggage storage
  • Multilingual staff
  • Phone
  • Safe (surcharge)
  • Safe at front desk
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • Connected to a convention center
  • Connected to a shopping center
  • In a village
  • In the city center
  • Near the airport
  • Near the boardwalk/promenade
  • Near the ocean

Things to do

  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Gym
  • Racquetball/squash
  • Scooter/moped rentals
  • Shopping
  • Boat tours nearby
  • Ecotours nearby
  • Game drive nearby
  • Golf lessons nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Segway rentals/tours nearby
  • Skydiving nearby
  • Snorkeling nearby
  • Surfing/bodyboarding nearby
  • Theme park nearby
  • Water skiing nearby
  • Whale watching nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 189 units
  • 5 buildings
  • Access via exterior corridors
  • Banquet hall
  • Bicycle rentals
  • Built in 1983
  • Garden

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 8 for adults and EUR 4 for children
  • Fee for in-room wireless internet: EUR 5 per day (rates may vary)
  • Fee for wireless internet in public areas: EUR 5 per day (rates may vary)
  • An in-room safe is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Apartamentos HG Tenerife Sur
Apartamentos HG Tenerife Sur Aparthotel
Apartamentos HG Tenerife Sur Aparthotel Arona
Apartamentos HG Tenerife Sur Arona
HG Sur
HG Sur Tenerife
HG Tenerife
HG Tenerife Sur
Tenerife Sur
Apartamentos HG Tenerife Sur Hotel Arona
Apartamentos HG Tenerife Sur Hotel
Apartamentos HG Tenerife Sur Apartment Arona
Apartamentos HG Tenerife Sur Apartment
Apartamentos HG Tenerife Sur Arona
Apartamentos HG Tenerife Sur Aparthotel
Apartamentos HG Tenerife Sur Aparthotel Arona

Apartamentos HG Tenerife Sur Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 96 out of 466 reviews
Rating 8 - Good. 220 out of 466 reviews
Rating 6 - Okay. 109 out of 466 reviews
Rating 4 - Poor. 28 out of 466 reviews
Rating 2 - Terrible. 13 out of 466 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Enjoyed the holiday
Nice hotel.staff very efficient and friendly. Rooms comfortable could do with a bit of updating. Pool area great. Stayed in nov so had no problem getting a sunbed. Good location with lots of bars and restaurants nearby. 15 min walk to beach.
Stayed 5 nights in Nov 2024

6/10 Okay

Stuart

Traveled with family
Liked: Cleanliness
Ok but could be great
Great location,rooms run down and outdated,solid foam mattress 😲very slippery at poolside,nice pool bar,if you can get a sunbed,no iron,iron board,brush ,mop etc,no air con. Hade a good time, though would have preferred not to be looking at the road. Some staff helpful ,others very unhelpful
Stayed 7 nights in Oct 2024

8/10 Good

Fiona

Liked: Cleanliness, amenities
The only criticisms about the appartment was that there was no air conditioning: it was hot in the bedroom and couldn’t sleep. The shower was awkward as the shower head faced the shower curtain so the bathroom was easily flooded. Good maid service and helpful hotel staff. Brilliant swimming pool.
Stayed 5 nights in Sep 2024

10/10 Excellent

Simon

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice apartments lovely pool area which gets sun all day.the staff are very friendly and helpful.the area surrounding these apartments are filled with great bars and restaurants.
Stayed 7 nights in Sep 2024

4/10 Poor

Gracie Rhiann

Traveled with partner
Disliked: Property conditions & facilities
Expedia are mis-selling this properly. It no longer looks anything like the pictures advertised and there is no information on the listing advising of the huge construction site right behind the hotel causing a lot of noise. This was our 2nd stay here and it will certainly be the last. If you want a good night's sleep, do not stay here. Every night we were kept awake by noises within the hotel. If anyone around you has their Aircon on, you're kept up with a constant whirring/washing machine type noise. I had ear plugs in and could still hear it. The hallway lights outside the room buzz and the fridge also buzzes very loudly. Far from a peaceful stay. One night a pipe on the grounds was letting off an awful beeping noise. We even considered checking out early due to lack of sleep but due to only staying 3 nights, and the cost of going elsewhere we stayed and put up with it as Expedia couldn't guarantee a refund if we left. The sunbed and pool situation is ridiculous. All beds are reserved by the crack of dawn so unless you want to wake up at 5am on holiday, you won't get a bed. Hotel has signs up saying you can't reserve but they don't enforce this. The lifeguard packs all sunbeds away at 17:30, which for a holiday hotel is ridiculous when they sun is still shining way beyond that. They start packing up around you, so youre made to feel like you need to leave and can't use the pool beyond that time. They'll start jet washing the sides down around you too.
Stayed 3 nights in Sep 2024

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, amenities, room comfort
Stayed 10 nights in Aug 2024

10/10 Excellent

Steven

Liked: Cleanliness, room comfort
Very nice nd good location
Stayed 2 nights in Aug 2024

6/10 Okay

Ian

Traveled with partner
I feel not just the hotel but the area appears scruffier than our last stay , one year ago.
Stayed 7 nights in May 2024

8/10 Good

Emily

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Big pool area with lots of sun beds
Stayed 5 nights in Apr 2024

4/10 Poor

Hannah

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Property is tired and needs renovation. Kitchen amenities extremely basic and nothing provided to clean with. Pictures definitely look nicer than what you actually get. Pool is almost impossible to use as there are too many rooms for the size of the pool / sunbeds provided and despite signs, people reserve towels and staff do not monitor this, all sunbeds taken with an empty pool by 8am. Pool does not have a pool bar in the middle as shown on photos. They were also renovating directly under our room from 7:30am-4pm every day and there was no warning of this. Overall- good area / close to everything in walking distance for Los Cristianos, but would not recommend as properties of a similar price seem a lot nicer.
Stayed 6 nights in Apr 2024

4/10 Poor

Lee

Traveled with family
Disliked: Cleanliness, room comfort
Stayed 4 nights in Apr 2024

8/10 Good

Emily

Traveled with family
Liked: Room comfort
Stayed 8 nights in Mar 2024

8/10 Good

John

Liked: Cleanliness, room comfort
Stayed 4 nights in Feb 2024

6/10 Okay

mick

Liked: Cleanliness, room comfort
Week away
Apartments were a little “tired” and needed some decoration and updating. For example the bathroom ceiling paint was peeling off.
Stayed 7 nights in Feb 2024

8/10 Good

julian

Traveled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in Jan 2024

6/10 Okay

Anthony

Stayed 6 nights in Dec 2023

8/10 Good

David

Traveled with family
Liked: Cleanliness, room comfort
Tenerife
Tidy apartment beds were comfy. Nice balcony view out to the pool area. Staff were nice and friendly my only complaint was our check in was slightly delayed. Overall a decent stay would use again.
Stayed 3 nights in Nov 2023

8/10 Good

David

Liked: Room comfort
Stayed 8 nights in Aug 2023

4/10 Poor

amy

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Staff rude and not helpful at all
Stayed 2 nights in Jul 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, room comfort
Never again
Well after arriving at a hotel I stayed at a few years ago, I was really surprised as how down hill it’s gone. We arrived and we’re greeted by a very grumpy chap who asked for our passports and once he’d finished with them, they were threw them under the glass back at us. We had a room on the 2nd floor overlooking the main road opposite our the Christian Sur. The room had a very cheesy smell and once I opened the fridge, it smelt like a fisherman’s bait box which had contained maggots in. It stunk to high heaven and there’s no way I’d store butter / bread in there as it would contaminate everything. The bathroom was absolutely vile, I’ve taken photos of the toilet, shower and sink, all of which seem to have dodged the cleaners since 2000. The toilet was stained and dark in colour, the bathroom tiles had stains on and then the sink had ring marks on from where someone has had their false teeth in a glass overnight. Oh there’s a welcome tray in the bathroom which is also filthy. The ceiling fan in the tv room made a horrible clicking for the duration of my stay whilst being used, but the icing on the cake was on the lastnight, even that had given up the will to function anymore, it decided to come off its mounting as I was watching tv and ended up being suspended by two wires. Having already spoken to reception about previous issues, the staff weren’t bothered about anything apart from taking your money from you. I’ve taken plenty of photographs
Stayed 8 nights in Jun 2023

8/10 Good

Marín

Business traveler
Liked: Cleanliness, room comfort
comment
The stay was great and the guy in the lobby Zeben (I think was his name) Was absolutely fantastic. He was kind very willing to help with everything, friendly, just perfect. I like the stay and would choose this hotel again and reccomend it. BUT the internet connection was aweful, and there was NO internet in my room, and not possible to do anything about it. And the premium internet was broke. So the work we had to take care off, over the internet was not possible which was very unfortunate because we trusted that we could use the internet connection. So until the internet will be available and good we can not come back to this fantastic hotel
Stayed 7 nights in May 2023

8/10 Good

steve

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rooms look a little bit tired but overall the place is a great place to stay, the pool is fabulous & in a good location, would stay again
Stayed 6 nights in May 2023

8/10 Good

Julie

Liked: Cleanliness
Very clean but dated
The apartment was very clean as were all communal areas. The staff were helpful and any reported bits of maintenance issues were fixed immediately. The furnishings in the apartment lounge need an update as they are reaching the end of their life and are worn and dated.
Stayed 7 nights in May 2023

8/10 Good

Ian

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Quite clean and generally condition of the hotel
Stayed 7 nights in May 2023

6/10 Okay

Kevin

Traveled with group
Liked: Cleanliness
Disliked: Room comfort
Stayed 8 nights in Apr 2023