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Cleopatra Palace Hotel

4.0 star property

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Photo gallery for Cleopatra Palace Hotel

Beach/ocean view
View from room
Sports facility
Lobby
Massages

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Hot Tub
  • Spa
  • Room service
  • Parking included

Explore the area

Map
Avenida de las Américas s.n, Playa de las Américas, Arona, Tenerife, 38660
  • Playa de las Américas
    ‪10 min walk‬
  • Los Cristianos Beach
    ‪15 min walk‬
  • Veronicas Strip
    ‪19 min walk‬
  • Tenerife (TFS-Tenerife South)
    ‪20 min drive‬

Room options

View all photos for Standard Room (2 Adults)

Minibar, in-room safe, desk, laptop workspace

Standard Room (2 Adults)

  • 205 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Room, Pool View (2 adults and 1 child)

Minibar, in-room safe, desk, laptop workspace

Standard Room, Pool View (2 adults and 1 child)

  • 205 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Double Room, Private Pool (2 adults and 1 child)

Minibar, in-room safe, desk, laptop workspace

Superior Double Room, Private Pool (2 adults and 1 child)

  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Double or Twin Room, Sea View (2 adults and 1 child)

Minibar, in-room safe, desk, laptop workspace

Standard Double or Twin Room, Sea View (2 adults and 1 child)

  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Suite (2 adults and 1 child)

Minibar, in-room safe, desk, laptop workspace

Suite (2 adults and 1 child)

  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Room

Minibar, in-room safe, desk, laptop workspace

Standard Room

  • 204 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Double Room, Private Pool

Minibar, in-room safe, desk, laptop workspace

Superior Double Room, Private Pool

  • 226 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite (Doble)

Minibar, in-room safe, desk, laptop workspace

Suite (Doble)

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, Pool View

Minibar, in-room safe, desk, laptop workspace

Standard Room, Pool View

  • 205 sq ft
  • Sleeps 2
  • 1 Double Bed and 2 Twin Beds

View all photos for Standard Room, Sea View

Minibar, in-room safe, desk, laptop workspace

Standard Room, Sea View

  • 205 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

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About this property

Cleopatra Palace Hotel

4-star Arona resort walkable to Las Vistas Beach
An outdoor pool, a restaurant, and 2 bars/lounges are available at this smoke-free resort. Free WiFi in public areas and free self parking are also provided. Additionally, a beach bar, a poolside bar, and a conference center are onsite.
Cleopatra Palace Hotel offers 431 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Televisions come with satellite channels. Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and hair dryers.

This Arona resort provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a hot tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
In addition to a children's pool, Cleopatra Palace Hotel provides an outdoor pool and a hot tub. The resort offers a restaurant. Guests can unwind with a drink at one of the resort's bars, which include 2 bars/lounges, a beach bar, and a poolside bar. Public areas are equipped with complimentary wireless Internet access.

A business center is on site at this 4-star property. This business-friendly resort also offers spa services, a terrace, and multilingual staff. For a surcharge, an airport shuttle (available on request) is offered to guests. Limited complimentary onsite parking is available on a first-come, first-served basis.

Cleopatra Palace Hotel is a smoke-free property.

Buffet Cleopatra - This buffet restaurant serves breakfast only.
Pool Bar - Onsite bar. Open daily.
Bar Hall - Onsite piano bar. Open daily.
24-hour room service is available.

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) on request
  • Free uncovered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 2 bars/lounges
  • A beach bar
  • A poolside bar
  • A restaurant

Restaurants on site

  • Bar Hall
  • Buffet Cleopatra
  • Pool Bar

Things to do

  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Hot tub
  • Outdoor pool
  • Piano
  • Tennis

Family friendly

  • Children's pool
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Conference center

Outdoors

  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 3 buildings
  • 4 floors
  • Banquet hall
  • Built in 1996
  • Humane treatment of captive wild animals
  • Lifeguards
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Cleopatra Palace Arona
Cleopatra Palace Hotel
Cleopatra Palace Hotel Arona
Cleopatra Palace
Cleopatra Palace Hotel Arona
Cleopatra Palace Hotel Resort
Cleopatra Palace Hotel Resort Arona

Cleopatra Palace Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 571 out of 1005 reviews
Rating 8 - Good. 333 out of 1005 reviews
Rating 6 - Okay. 81 out of 1005 reviews
Rating 4 - Poor. 13 out of 1005 reviews
Rating 2 - Terrible. 7 out of 1005 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stunning Hotel

The hotel is superb throughout, immaculately clean. Certain areas are a bit dated but the hotel is stunning through out especially the main dining areas. Location excellent, staff are brilliance and you are well looked after.
Stayed 10 nights in Feb 2025

8/10 Good

Antony

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Whilst we were very happy with our stay I did feel the room itself is a little tired, water damaged furniture and poorly positioned television which was old and had less than 6 English channels that actually received a signal.
Stayed 14 nights in Feb 2025

10/10 Excellent

Thomas

Stayed 4 nights in Jan 2025

10/10 Excellent

Thomas

Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 3 nights in Jan 2025

10/10 Excellent

Kyle

Stayed 2 nights in Jan 2025

10/10 Excellent

julian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a class hotel and excellent location really can’t praise it enough special mention to Julia at reception who was an absolute diamond and very helpful during our stay
Stayed 3 nights in Jan 2025

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good room and breakfast

Stayed for 6 nights. Used hotel several times before and always enjoyed our stay.
Stayed 6 nights in Jan 2025

8/10 Good

Margaret Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel but a bit tired in places. We moved from one side to the other and that was better. Very very good value nevertheless
Stayed 7 nights in Jan 2025

10/10 Excellent

Kirsty

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel we stayed over Christmas and was wonderful can not fault this hotel. We can not wait to come back after they have done the refurbishment :)
Stayed 7 nights in Dec 2024

10/10 Excellent

Mark

Stayed 2 nights in Jan 2025

10/10 Excellent

amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

J C

Liked: Cleanliness, staff & service, room comfort

A bit tired, room needs redecorating

Lovely location and impressive communal areas. However the room itself was very worn and needs new furniture. Many scuffed or broken parts. Breakfast amazing, varied and well presented.
Stayed 4 nights in Jan 2025

6/10 Okay

Ian

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jan 2025

2/10 Terrible

Connor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Straight in… then straight out!!

We booked this hotel for 2 nights to extend our holiday. We had just came from the Hard Rock Hotel which was Amazing! However we wanted to be more local to everything so we booked the Cleopatra from the reviews-which are currently very good, I think these reviews were written in the 1980s as this hotel is VERY outdated. Oliver greeted us at reception who was absolutely amazing, what a kind and professional man. We explained everything with the sister hotels, food recommendations and explained the maps of the hotel throughly. Upon going to the room me and my partner were distraught!! Very outdated, small television which was probably made in 2002, artex walls and ceiling which look like they have been painted over about 100 times. Dry poo on the bidet!!! We immediately went down to by the pool which was empty, went into the sister hotel which was the Mediterranean, we were immediately blown away with the difference in the quality of everything!!! So within an hour we had checked in and checked out of the Cleopatra and moved into the Mediterranean for a 28 euro additional fee. If you're old fashioned stay here If you're not-don't
Stayed 2 nights in Jan 2025

10/10 Excellent

Kemi

Liked: Cleanliness, staff & service, room comfort

Cleopatra hotels

Very clean hotel, staff are friendly and helpful. I will definitely come back to this hotel and recommend it to friends and family
Stayed 2 nights in Jan 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing stay and I will definitely return for my next holiday. The staff is very friendly, and the service is excellent. The location is right in the middle of everything, as well as being ocean front. I enjoyed every minute of my time there.
Stayed 3 nights in Jan 2025

10/10 Excellent

Xxandr, Amsterdam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely book here again when coming to Tenerife.
Stayed 5 nights in Jan 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Great Location

Nice hotel, all staff really friendly, great location near to beach.
Stayed 5 nights in Jan 2025

10/10 Excellent

PATRICK

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely. really good location to the shops and the beach.. staff were very friendly and polite very easy to understand. Would definitely stay there again.
Stayed 4 nights in Jan 2025

10/10 Excellent

DOMINIC

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Cant wait to see renovations being done tho!
Stayed 3 nights in Jan 2025

10/10 Excellent

Jessica

Stayed 7 nights in Oct 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

8/10 Good

Dorothy

Stayed 7 nights in Nov 2024

10/10 Excellent

Ishbel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely ambience
Stayed 7 nights in Nov 2024

10/10 Excellent

Mandy, Kidlington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2024