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Aparthotel

Hollywood Mirage - Excel Hotels & Resorts

3.5 star property

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Photo gallery for Hollywood Mirage - Excel Hotels & Resorts

2 outdoor pools, pool umbrellas, sun loungers
Terrace/patio
Front of property
Buffet
Fitness studio

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Spa
  • 24/7 front desk
  • Laundry

Explore the area

Map
Calle Sierra Nevada, sn, Arona, Santa Cruz de Tenerife, 38650
  • Los Cristianos Beach
    ‪19 min walk‬
  • Las Vistas Beach
    ‪4 min drive‬
  • Siam Park
    ‪4 min drive‬
  • Tenerife (TFS-Tenerife South)
    ‪12 min drive‬

Room options

Apartments 2 Bedrooms vista mar (1+1)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed and 2 Twin Beds

Apartments 2 bedroom vista mar (3)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 2 Twin Beds

Apartments 1 bedroom vista mar (3)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

Apartments studio vista mar (2)

  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

Apartments 2 Bedrooms vista mar (2)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed and 2 Twin Beds

Apartment 2 Bedrooms vista mar (5)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

Apartment 2 Bedrooms vista mar (4+1)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

Apartment 2 Bedrooms vista mar (4)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

Apartment 2 Bedrooms vista mar (3+2)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

Apartment 2 Bedrooms vista mar (3+1)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

Apartment 2 Bedrooms vista mar (2+3)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

Apartments 1 bedroom vista mar (2)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed and 1 Twin Sofa Bed

Apartment studio vista mar (1+1)

  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

Apartment 2 bedrooms vista mar (2+2)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

Apartment 2 Bedrooms vista mar (1+3)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

Apartment 2 Bedrooms vista mar (1+2)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 2 Twin Beds

Apartment 1 bedroom vista mar (2+1)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

Apartment 2 Bedrooms vista mar (2+1)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 2 Twin Beds

Apartment 2 Bedrooms vista mar (1+4)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

Apartament 2 Bedrooms vista mar

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 1
  • 1 Queen Bed and 2 Twin Beds

Apartament 1 bedroom vista mar

  • 1 bedroom
  • 1 bathroom
  • Sleeps 1
  • 1 Queen Bed and 1 Twin Sofa Bed

Apartment 1 bedroom vista mar (1+2)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

Apartment 1 bedroom vista mar (1+1)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed and 1 Twin Sofa Bed

Apartament studio vista mar

  • Studio
  • 1 bathroom
  • Sleeps 1
  • 1 Queen Bed

Apartment 2 bedrooms (3+2)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

Apartment 2 bedrooms (1+4)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

Apartment 2 bedrooms (5)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

Apartment 2 bedrooms (2+3)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

Apartment 2 bedrooms (4+1)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

Apartment 1 bedroom (2)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed and 1 Twin Sofa Bed

Apartment 1 bedroom (1+1)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed and 1 Twin Sofa Bed

Apartment 1 bedroom (3)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

Apartment 2 bedrooms (3+1)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

Apartment 2 bedrooms (2+2)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

Apartment 2 bedrooms (1+3)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

Apartment 2 bedrooms (2)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed and 2 Twin Beds

Apartment 2 bedrooms (1+1)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed and 2 Twin Beds

Apartment 2 bedrooms (3)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 2 Twin Beds

Apartment 2 bedrooms (4)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

Apartment studio (2)

  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

Apartment studio (1+1)

  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

Apartment 1 bedroom (1+2)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

Apartment 1 bedroom (2+1)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

Apartment 2 bedrooms (2+1)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 2 Twin Beds

Apartment 2 bedrooms (1+2)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 2 Twin Beds

Apartment 2 bedrooms

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 1
  • 1 Queen Bed and 2 Twin Beds

Apartment 1 bedroom

  • 1 bedroom
  • 1 bathroom
  • Sleeps 1
  • 1 Queen Bed and 1 Twin Sofa Bed

Apartment studio

  • Studio
  • 1 bathroom
  • Sleeps 1
  • 1 Queen Bed

About this property

Hollywood Mirage - Excel Hotels & Resorts

3.5-star Arona aparthotel close to Los Cristianos Beach
Along with 2 outdoor pools, this aparthotel has a full-service spa and a restaurant. Free WiFi in public areas, a free area shuttle, and a free beach shuttle are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite. Each apartment has 2 bedrooms and offers free WiFi and a balcony. Guests will find a kitchenette with a refrigerator, a stovetop, and a microwave. Limited housekeeping is available.
Hollywood Mirage - Excel Hotels & Resorts offers 335 air-conditioned accommodations with coffee/tea makers and hair dryers. Rooms open to balconies. Accommodations at this 3.5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers and complimentary toiletries.

This Arona aparthotel provides complimentary wireless Internet access. Flat-screen televisions come with satellite channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa. Services include massages. The spa is open daily.
Hollywood Mirage - Excel Hotels & Resorts features 2 outdoor swimming pools and a children's pool. Dining options at the aparthotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the aparthotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access.

This family-friendly aparthotel also offers a library, a terrace, and a complimentary children's club.

Hollywood Mirage - Excel Hotels & Resorts has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 8:30 AM and 11:00 AM.
Hollywood Mirage - Excel Hotels & Resorts has a restaurant on site.

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Beach

  • Sandy beach nearby
  • Beach loungers
  • Beach umbrellas
  • Free beach shuttle

Pool/Spa

  • 2 outdoor pools
  • Full-service spa
  • Massage
  • Pool loungers
  • Pool umbrellas

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Street parking available
  • Free area shuttle
  • Free beach shuttle

Family friendly

  • Baby bath
  • Bed rails
  • Children's games
  • Children's pool
  • Free children's club
  • High chair
  • Stair gate

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Microwave
  • Refrigerator
  • Stovetop

Dining

  • Daily buffet breakfast available 8:30 AM to 11:00 AM for a fee: EUR 13 for adults and EUR 6.50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Bedrooms

  • 2 bedrooms
  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels
  • Library
  • TV in common areas

Outdoor areas

  • Balcony
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (43 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Phone
  • Safe (surcharge)
  • Safe at front desk
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • In the suburbs

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Hiking/biking trails nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher

General

  • 335 units
  • Garden
  • Reception hall

Policies

Check-in

Check-in start time: 5:00 PM; Check-in end time: noon
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 13 for adults and EUR 6.5 for children
  • Housekeeping is available for an additional fee and varies based on unit size
  • In-room safe fee: EUR 12 per week

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Parties and events are allowed on site
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Property Registration Number A38083101

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Suites Mirage Aparthotel Arona
Suites Mirage Arona
Suites Mirage Aparthotel
Hollywood Mirage
The Suites at The Mirage
Hollywood Mirage Excel Hotels Resorts
Hollywood Mirage - Excel Hotels & Resorts Arona
Hollywood Mirage - Excel Hotels & Resorts Aparthotel
Hollywood Mirage - Excel Hotels & Resorts Aparthotel Arona

Hollywood Mirage - Excel Hotels & Resorts Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 342 out of 787 reviews
Rating 8 - Good. 308 out of 787 reviews
Rating 6 - Okay. 93 out of 787 reviews
Rating 4 - Poor. 29 out of 787 reviews
Rating 2 - Terrible. 15 out of 787 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Agnes

Traveled with group
Liked: Cleanliness, room comfort

It’s good for the price

It’s nothing fancy, but value for money. Really big complex, so very busy. Service could be better especially in the restaurant. You feel herded a bit. Nice touch is cava breakfast on Sunday. Also the free shuttle to the beach every day. There are 3 pools, so nice to have quieter options, not just the main pool with the constant dance music. It was okay for the few days we’re there and cheap in comparison to places around.
Stayed 4 nights in Mar 2025

8/10 Good

STEPHEN GERARD

Liked: Cleanliness, property conditions & facilities
All good in the property and would use again , check in process was made hard work , I had already checked in online , then had to check in again at the property then had to go back after 4pm to finish the process and get my room key
Stayed 5 nights in Mar 2025

10/10 Excellent

Lynn

Traveled with family and small children, Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent resort but justca shame its on a steep hill.......particularly when youve got tonpush a buggy
Stayed 4 nights in Mar 2025

10/10 Excellent

christopher, Kidlington

Liked: Cleanliness, amenities, property conditions & facilities
Stayed here a few times, always lovely apartments, Nit a fan of the €13 breakfast and the walk home each night but definitely get my steps in and cardio workout!
Stayed 7 nights in Mar 2025

8/10 Good

charlie

Liked: Cleanliness, room comfort

Great hotel

This hotel is probably one of the best hotels I've stayed at in Spain. The studio room I booked for 3 nights was incredibly affordable and had a great view of the pool and town below. There was a free bus transfer to the beach every hour, which I didn't know about beforehand. On site there was a small supermarket, a salon, and a restaurant. If there small on site shop doesn't have what you want, there's several shops within a 10 minute walk down the hill which sells most everything else. The two single beds were very comfortable and the room had its own water heater so I never ran out of hot water for the shower. They held events nightly around the pool and you could take part in person, or from your balcony. But the sound proofing was very good on the balcony door so if you don't want to hear it, you don't have to. The only issues I have are small ones. 1) the knifes in the kitchenette need a good sharpen, 2) the hotel is on top of a hill, so if you are planning on taking the 40 bus from the airport to the hotel, it's about a 15 minute walk up hill so it's not the easiest with bags, so a taxi would be a better idea. 3) while this property is family friendly, there were a fair few party goers. While this isn't a fault with the hotel, it's something to consider. Hence the 4 instead of 5 stars. I would 100% stay in this hotel again in a heartbeat the next time I come to Tenerife
Stayed 3 nights in Mar 2025

8/10 Good

Niamh

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
I was very pleasantly surprised with the Hollywood mirage hotel, and I would recommend it to everyone
Stayed 4 nights in Mar 2025

8/10 Good

Verified traveler

Lovely apartments but...

Lovely, professional reception staff. Evening entertainment could be improved. The entertainment finishes at 10pm and then silence! Too much time spent on childrens disco with very little entertainment for the adults who are actually paying to be entertained. Background music at the very least should be playing for the enjoyment of guests who are on holiday!
Stayed 5 nights in Mar 2025

6/10 Okay

Amber

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Sewer smell in the property as well as in the corridor. The property had hair from prior customers on the bed. However Tenerife in general has our heart
Stayed 5 nights in Jan 2025

10/10 Excellent

Noel

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
A very nice property with nice pool and sunbathing area and only a short taxi trip to the beach. Very reasonably priced.
Stayed 7 nights in Mar 2025

6/10 Okay

bev

Disliked: Property conditions & facilities
The room was of good size but the bath panel was broken the zurcussi bath did not work and the door did not shut properly due to a screw missing. The bed settee was worn out and uncomfortable to sit on.
Stayed 7 nights in Mar 2025

8/10 Good

John

Liked: Cleanliness
Stayed 2 nights in Mar 2025

6/10 Okay

Steven

Liked: Cleanliness
Stayed 3 nights in Mar 2025

10/10 Excellent

Christopher

Liked: Cleanliness, room comfort
Lovely stay, we stayed for a few days and was nice and relaxing at hotel
Stayed 3 nights in Mar 2025

8/10 Good

Giuseppe

Liked: Cleanliness, room comfort
Beautiful property. Excellent front office service, walkable to beaches, restaurants,shopping & attractions. Accomodations roomy and well laid out, but does require updating. Finishes/furnishings worn & tired. Buffet restaurant provides options, but menu never changes. Restaurant service is hectic & disorganized. Menu stations, coffee stations require better. maintenance and quicker replenishing. 8/10, but could be 10/10 with some attention.
Stayed 10 nights in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort

Amazing stay

Hotel is stunning! The staff were so lovely and friendly and couldn’t be more helpful! Nothing was to much for them Great location, big rooms and balconies and lots of amenities on site Will 100% be returning
Stayed 2 nights in Mar 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort

Great for families, but careful for over 60,s

The reception noted our email asking for a room near a lift and provided us with one as some blocks did not have lifts and meant carrying your cases up flights of steps. Not recommended for a quiet restful holiday and for people with walking difficulties. Great free transport down to beachfront where it was lovely and flat. We expected a few children holiday week but all four weeks full of them wasn't what we wanted. Entertainment team worked really hard but limited room with only 12 tables let it down. Not a hotel for us late 60's.
Stayed 28 nights in Feb 2025

10/10 Excellent

Lynne

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Booked a 2 bed apartment which was clean and very spacious. Pools and social areas all very clean and well presented. The only thing that lets the hotel down is the food. Food tasted great but even when going in when it just opened it was mainly cold. From reading previous reviews we found the microwave which rescued the food, although this really shouldn't be necessary. Having said that, would recommend the hotel as a whole.
Stayed 6 nights in Mar 2025

8/10 Good

Peter

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Good facilities,hotel food not great but can eat out easily,pleasant stay.
Stayed 8 nights in Feb 2025

10/10 Excellent

Tina

Traveled with family
Liked: Cleanliness, property conditions & facilities
Hotel was lovely and just what we needed for a 4 night stay although would stay longer. Staff were friendly & helpful. Rooms were clean. Short walk to bars & shops. Pools & pool areas were nice. Would stay again
Stayed 4 nights in Mar 2025

10/10 Excellent

Olena

Liked: Cleanliness, property conditions & facilities
Very good
Stayed 9 nights in Feb 2025

6/10 Okay

Deborah L

Traveled with partner
Liked: Cleanliness
Staff were great to deal with!! They go above and beyond to assist you. The building(s) really need some TLC.
Stayed 10 nights in Feb 2025

10/10 Excellent

Fiona

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel spacious 2 bedroom apartment
Stayed 4 nights in Feb 2025

6/10 Okay

Graham

Disliked: Cleanliness, room comfort
Stayed 6 nights in Feb 2025

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed our stay friendly staff. Spacious clean apartment with good balcony. Very good breakfast choice but hot food not the warmest. Hilly walk back from main strip, but we were aware of this , however hotel bus provided if required.
Stayed 7 nights in Feb 2025

8/10 Good

Natalia

Room and bathroom need refreshment. You can hear every sound from other rooms. Very noisy in the evening. Sauna additionally payed.
Stayed 3 nights in Feb 2025