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Hollywood Mirage - Excel Hotels & Resorts

3.5 star property

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Photo gallery for Hollywood Mirage - Excel Hotels & Resorts

2 outdoor pools, pool umbrellas, sun loungers
Front of property
Front of property
Fridge, microwave, stovetop, coffee/tea maker
Terrace/patio

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Spa
  • 24/7 front desk
  • Laundry

Explore the area

Map
Calle Sierra Nevada, sn, Arona, Santa Cruz de Tenerife, 38650
  • Los Cristianos Beach
    ‪19 min walk‬
  • Siam Park
    ‪6 min drive‬
  • Las Vistas Beach
    ‪7 min drive‬
  • Tenerife (TFS-Tenerife South)
    ‪13 min drive‬

Room options

View all photos for Apartment 1 bedroom (2)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Apartment 1 bedroom (2)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Apartment 1 bedroom (1+1)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Apartment 1 bedroom (1+1)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Apartment 1 bedroom (3)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Apartment 1 bedroom (3)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Studio

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Studio

  • 398 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Apartment 2 bedrooms (3+1)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Apartment 2 bedrooms (3+1)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Apartment 2 bedrooms (2+2)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Apartment 2 bedrooms (2+2)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Apartment 2 bedrooms (1+3)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Apartment 2 bedrooms (1+3)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Apartment 2 bedrooms (2)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Apartment 2 bedrooms (2)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed and 2 Twin Beds

View all photos for Apartment 2 bedrooms (1+1)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Apartment 2 bedrooms (1+1)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed and 2 Twin Beds

View all photos for Apartment 2 bedrooms (3)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Apartment 2 bedrooms (3)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 2 Twin Beds

View all photos for Apartment 2 bedrooms (4)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Apartment 2 bedrooms (4)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Apartment studio (2)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Apartment studio (2)

  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Apartment studio (1+1)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Apartment studio (1+1)

  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Apartment 1 bedroom (1+2)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Apartment 1 bedroom (1+2)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Apartment 1 bedroom (2+1)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Apartment 1 bedroom (2+1)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Apartment 2 bedrooms (2+1)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Apartment 2 bedrooms (2+1)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 2 Twin Beds

View all photos for Studio, Sea View

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Studio, Sea View

  • 398 sq ft
  • Studio
  • 1 bathroom
  • Sea view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Apartment, 2 Bedrooms

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Apartment, 2 Bedrooms

  • 764 sq ft
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed, 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Apartment 2 bedrooms (1+2)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Apartment 2 bedrooms (1+2)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 2 Twin Beds

View all photos for Apartment 2 bedrooms

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Apartment 2 bedrooms

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 1
  • 1 Queen Bed and 2 Twin Beds

View all photos for Apartment 1 bedroom

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Apartment 1 bedroom

  • 1 bedroom
  • 1 bathroom
  • Sleeps 1
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Apartment studio

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Apartment studio

  • Studio
  • 1 bathroom
  • Sleeps 1
  • 1 Queen Bed

View all photos for Apartment 2 bedrooms (3+2)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Apartment 2 bedrooms (3+2)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for Apartment 2 bedrooms (1+4)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Apartment 2 bedrooms (1+4)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for Apartment, 2 Bedrooms, Sea View

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Apartment, 2 Bedrooms, Sea View

  • 764 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Sea view
  • Sleeps 5
  • 1 Queen Bed, 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Apartment 2 bedrooms (5)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Apartment 2 bedrooms (5)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for Apartment 2 bedrooms (2+3)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Apartment 2 bedrooms (2+3)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for Apartment 2 bedrooms (4+1)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Apartment 2 bedrooms (4+1)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for Apartment, 1 Bedroom

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Apartment, 1 Bedroom

  • 538 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Apartment, 1 Bedroom, Ocean View

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Apartment, 1 Bedroom, Ocean View

  • 538 sq ft
  • 1 bedroom
  • 1 bathroom
  • Ocean view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

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About this property

Hollywood Mirage - Excel Hotels & Resorts

3.5-star Arona aparthotel close to Los Cristianos Beach
Along with 2 outdoor pools, this aparthotel has a full-service spa and a restaurant. Free WiFi in public areas, a free area shuttle, and a free beach shuttle are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite. Each apartment provides a flat-screen TV with satellite channels, plus a kitchenette with a refrigerator, a stovetop, and a microwave. Added amenities include free WiFi, a balcony, and a coffee/tea maker. Limited housekeeping is available.
Hollywood Mirage - Excel Hotels & Resorts offers 335 air-conditioned accommodations with coffee/tea makers and hair dryers. Rooms open to balconies. Accommodations at this 3.5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers and complimentary toiletries.

This Arona aparthotel provides complimentary wireless Internet access. Flat-screen televisions come with satellite channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa. Services include massages. The spa is open daily.
Hollywood Mirage - Excel Hotels & Resorts features 2 outdoor swimming pools and a children's pool. Dining options at the aparthotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the aparthotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access.

This family-friendly aparthotel also offers a library, a terrace, and a complimentary children's club.

Hollywood Mirage - Excel Hotels & Resorts has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 8:30 AM and 11:00 AM.
Hollywood Mirage - Excel Hotels & Resorts has a restaurant on site.

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Beach

  • Sandy beach nearby
  • Beach loungers
  • Beach umbrellas
  • Free beach shuttle

Pool/Spa

  • 2 outdoor pools
  • Full-service spa
  • Massage
  • Pool loungers
  • Pool umbrellas

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Street parking available
  • Free area shuttle
  • Free beach shuttle

Family friendly

  • Baby bath
  • Bed rails
  • Children's games
  • Children's pool
  • Free children's club
  • Highchair
  • Stair gate

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Microwave
  • Refrigerator
  • Stovetop

Dining

  • Daily buffet breakfast available 8:30 AM to 11:00 AM for a fee: EUR 13 for adults and EUR 6.50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Bedrooms

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels
  • Library
  • TV in common areas

Outdoor areas

  • Balcony
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (43 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Phone
  • Safe (surcharge)
  • Safe at front desk
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • In the suburbs

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Hiking/biking trails nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher

General

  • 335 units
  • Garden
  • Reception hall

Policies

Check-in

Check-in start time: 5:00 PM; Check-in end time: noon
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 13 for adults and EUR 6.5 for children
  • Housekeeping is available for an additional fee and varies based on unit size
  • In-room safe fee: EUR 12 per week

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Parties and events are allowed on site
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property is professionally cleaned
Property Registration Number A38083101

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Suites Mirage Aparthotel Arona
Suites Mirage Arona
Suites Mirage Aparthotel
Hollywood Mirage
The Suites at The Mirage
Hollywood Mirage Excel Hotels Resorts
Hollywood Mirage - Excel Hotels & Resorts Arona
Hollywood Mirage - Excel Hotels & Resorts Aparthotel
Hollywood Mirage - Excel Hotels & Resorts Aparthotel Arona

Hollywood Mirage - Excel Hotels & Resorts Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 330 out of 752 reviews
Rating 8 - Good. 293 out of 752 reviews
Rating 6 - Okay. 88 out of 752 reviews
Rating 4 - Poor. 27 out of 752 reviews
Rating 2 - Terrible. 14 out of 752 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

christopher, Kidlington

Liked: Cleanliness, amenities, property conditions & facilities
Been over here a lot, I’ll definitely come to the Mirage again!! A few small issues but nothing major
Stayed 7 nights in Dec 2024

8/10 Good

Vladimir

Traveled with family
Liked: Cleanliness, room comfort
Great staff, nice ambience, poor pillows, dated
Staff friendly and helpful. Location on top of hill, so if you limited in fitness beware. Short walk from restaruants, 15min walk to waterfront, fre bus shuttle to nice safe city beach. Rooms spacious but dated, broken tiles, locks on balcony doors falling apart, broken tiles in bathrooms, water from shower corner was coming up from the bathroom floor drain etc. Sleep: pillows very uncomfortable and should be changed immediately, I felt (similar to my orevious stays) that bed mattress not great but thats subjective. Nevertheless good bed is one of tge most important things in a hotel. Pools/overal ambience of venue pleasant, some rooms like our had nice views, some less. Breakfast/dinner basic to fair but I guess reasonable for the price. Staff friendly. One scam is that when you book online at hotels.com the room description lists room ammenities (safe, hairdrier, limited housekeeping, microwave etx) yet when you arrive at the hotel they without any discussion charge you if you want to use safe. I consider this cheap cheating as they should make it clear in room description (Like safe(extra charge)). I complained but noone got back to apologise or rectify this. Its my 3rd stay there and I have to praise the staff being friendly and helpful but it seems the owners run the place on the cheap, do only unavoidable repairs and set hotel policies which are revenue oriented rather then customer as top priority.
Stayed 6 nights in Dec 2024

10/10 Excellent

Luis

Traveled with group
Liked: Cleanliness, room comfort
Fantastic
Fantastic
Stayed 4 nights in Dec 2024

10/10 Excellent

Dave

Traveled with group
Liked: Cleanliness, room comfort
Excellent price very clean .check in needs to be speeded up as check in at 4pm every body arrives then takes considerable time
Stayed 2 nights in Dec 2024

10/10 Excellent

M

Liked: Cleanliness, room comfort
Stayed 7 nights in Nov 2024

8/10 Good

Menica

Traveled with family
Liked: Room comfort
Stayed 3 nights in Nov 2024

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, room comfort
Old hotel, great staff
Reception staff is very nice and helpful. I would say the staff in general is the highlight of the hotel. Food is good but you pay for everything, norhing is included. Property is very old.The price for the room is high compare to the quality of the hotel. Need full remodeling. Found cockroaches in our room. Few apartments have showers, and the rest have tubs which are very high to get into. Parking is difficult because is on the street for any hotel to use. AC sounds like in the 80's
Stayed 8 nights in Nov 2024

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lots of hills!
Stayed 3 nights in Nov 2024

10/10 Excellent

Francis

Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2024

8/10 Good

Sadie

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely property, about 15 minutes walk to the beach. Uphill coming back but a courtesy busting and from the hotel, hourly until 6pm.
Stayed 5 nights in Oct 2024

10/10 Excellent

ALAN

Liked: Cleanliness, room comfort
Holywood Mirage is great
Third time we have been there this year - fantastic as always.
Stayed 5 nights in Oct 2024

10/10 Excellent

raffaele

Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel good all around food good and staff highly recommended it!!
Stayed 7 nights in Oct 2024

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, property conditions & facilities
Lovely place
Stayed 3 nights in Oct 2024

10/10 Excellent

Carole Ann

Liked: Cleanliness, room comfort
Stayed 7 nights in Sep 2024

10/10 Excellent

Blanca

Liked: Cleanliness, property conditions & facilities
Todo perfecto
Stayed 2 nights in Sep 2024

10/10 Excellent

Tara

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel. Excellent choice of pools and entertainment good. Shuttle to beach good
Stayed 6 nights in Jun 2024

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
beautiful hotel very clean friendly staff would come again.
Stayed 7 nights in Jul 2024

10/10 Excellent

ALAN

Liked: Cleanliness, room comfort
Favourite Holiday Accomodation
Great views of Los Cristianos from the 5th floor! Lovely pool area and great variety of activities too. Enjoyed the yoga, foam party, underwater bikes and treadmill too!
Stayed 6 nights in Jul 2024

6/10 Okay

Sarah

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay here - this is our second visit and we were in 2 rooms. This time our rooms were much smaller and basic though and we weren't aware we had booked differently. We used pool 3, and love lifeguard Victor who appears to love his job, very friendly and helpful beyond what he needs to be (whilst we were in the pool he moved our water bottles out the sun and into the shade for example). He made sure everyone had loungers where they wanted. A real asset to this hotel! The location is a bit far out but that's why its better value. We used taxis to get to main areas and walked the seafront. Chose no breakfast this time as previously found the restaurant good but crowded. The shop did warm pastries which we had on the balconies instead. We have and would stay here again.
Stayed 7 nights in Jun 2024

10/10 Excellent

Clive

Liked: Cleanliness, room comfort
Stayed 7 nights in Jun 2024

2/10 Terrible

Junior

Disliked: Cleanliness, room comfort
Stayed 5 nights in Jun 2024

2/10 Terrible

leon

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Considering we had to move on the second day because of being infested with cockroaches (even in the bed). The balcony door wouldnt lock and the safe didnt work so had to take all our valuables around with us!! I will be officially complaining and requesting a refund
Stayed 5 nights in May 2024

10/10 Excellent

ALAN

Liked: Cleanliness, room comfort
5 Star accomodation
Stayed in 3422 which had a fantastic view of the pool and whole of Los Cristianos! Great pool area and comfy sunbeds that were plentiful too.
Stayed 4 nights in May 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Room comfort
View
Lovely stay, lovely apartment and spectacular view.. Think we came home just in time as some lads were very noisy in apartment above us, luckily it was only one night..
Stayed 7 nights in Apr 2024

10/10 Excellent

Chloe

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved it. Amazing apartment, staff so friendly and work so hard to make everything so fun. We particularly loved the bbq and show. We will be back 💯
Stayed 2 nights in Apr 2024