Search Deals on

Arouca Vacation Packages

Very clean indoor environment 👌.

Best place for the price

Generally quite

Absolutely magical how lace, full or nature and awe. Highly recommend for the nature lover and relaxation

Room was clean and was serviced every day! Breakfast was good. Only downfall of this place is that the staff was totally unhelpful to provide a late checkout. Something I asked for far in advance because our returning flight leaves passed 22h! At first I was told the late check out request was added to our reservation when I booked the room. When we checked in I asked again and they said to check on the day of departure. On the day of departure I stopped at the front desk early in the morning only to hear that no rooms were available and the hotel was fully booked. Somehow I was not believing this, went online and booked the same room for +350$ just to be able to stay in a little longer. I find it very disturbing to treat customers like this, wonder how this can be protocol from Hyatt or for that matter any hotel (because this nonsense isn't happening for the first time). We also had friends staying and they had the same issue. I have no clue why a late checkout is such a big deal.

The staff was extremely helpful.