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Palace Hotel Arusha

4.0 star property

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Photo gallery for Palace Hotel Arusha

Deluxe Suite, 1 Queen Bed, Non Smoking | Balcony view
Lobby sitting area
Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds
Front of property - evening/night
Property entrance

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Gym
  • Spa
  • Room service
  • 24/7 front desk
  • Breakfast included

Explore the area

Map
Makongoro Road, Arusha, Arusha Region
  • Arusha Clock Tower
    ‪3 min walk‬
  • Arusha International Conference Centre
    ‪5 min walk‬
  • Sheikh Amri Abeid Memorial Stadium
    ‪15 min walk‬
  • Kilimanjaro (JRO-Kilimanjaro Intl.)
    ‪68 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking, City View

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Standard Room, 1 Double Bed, Non Smoking, City View

  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Queen Bed, Non Smoking

Superior Room, 1 Queen Bed, Non Smoking | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Superior Room, 1 Queen Bed, Non Smoking

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

Deluxe Room, 1 Double Bed, Non Smoking | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room, 1 Double Bed, Non Smoking

  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite, 1 Queen Bed, Non Smoking

Deluxe Suite, 1 Queen Bed, Non Smoking | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Suite, 1 Queen Bed, Non Smoking

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio, 1 Double Bed, Non Smoking

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Studio, 1 Double Bed, Non Smoking

  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 1 Queen Bed, Non Smoking

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Executive Room, 1 Queen Bed, Non Smoking

  • City view
  • Sleeps 2
  • 1 Queen Bed

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About this property

Palace Hotel Arusha

4-star Arusha hotel with 1 restaurants, connected to a shopping center
A full-service spa, a restaurant, and a 24-hour fitness center are available at this hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite.
Palace Hotel Arusha offers 97 air-conditioned accommodations, which are accessible via exterior corridors and feature fireplaces and minibars. These individually decorated and furnished accommodations include sofa beds. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 32-inch LED televisions come with satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages, irons/ironing boards, and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.
In addition to a full-service spa, Palace Hotel Arusha features a sauna and a 24-hour fitness center. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and 3 meeting rooms. This business-friendly hotel also offers spa services, a terrace, and tour/ticket assistance. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking is available on site.

A complimentary buffet breakfast is served each morning between 6:00 AM and 10:00 AM.
Onsite venue - This restaurant specializes in local and international cuisine and serves breakfast and dinner.
24-hour room service is available.

Languages

English, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Full-service spa
  • Sauna
  • Steam room

Family friendly

  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • 3 meeting rooms
  • Business center
  • Conference center

Outdoors

  • Garden
  • Terrace

Full-service spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Pillow menu
  • Pillowtop mattress
  • Sofa bed

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fireplace
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 11:00 AM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 60 per vehicle (one-way)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Palace Arusha
Palace Hotel Arusha Hotel
Palace Hotel Arusha Arusha
Palace Hotel Arusha Hotel Arusha

Palace Hotel Arusha Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 15 out of 39 reviews
Rating 8 - Good. 16 out of 39 reviews
Rating 6 - Okay. 4 out of 39 reviews
Rating 4 - Poor. 3 out of 39 reviews
Rating 2 - Terrible. 1 out of 39 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nicer than expected. The staff was helpful and made us feel welcomed. The included breakfast was very good. We slept well.
Stayed 1 night in Sep 2024

10/10 Excellent

Merry

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Arif

Liked: Staff & service
Stayed 2 nights in Jun 2024

2/10 Terrible

Gail

Disliked: Cleanliness, staff & service, amenities
The Palace Hotel requires updating especially the rooms. Faded Grandeur. The lift is hit and miss. The restuarant has 2 menus however the staff only give al a carte ...although they do have a snack menu. Customer service needs to be looked into. When I questioned i did notice staff had taken off I.D badges off so i was difficult to assess. Found the staff to be quite rude and dismissive. Not an enjoyable stay im afraid.
Stayed 10 nights in Sep 2023

8/10 Good

Scott

Stayed 1 night in Jul 2023

10/10 Excellent

Evangelina

Stayed 2 nights in Jul 2022

10/10 Excellent

Heather

Stayed 1 night in Jun 2022

8/10 Good

Ali

Stayed 1 night in Mar 2022

8/10 Good

Nilanjan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location - couldn't ask for more. However, the property could do with more modern amenities. E.g. hotel rooms don't have USB charging points for phones, etc. whereas most other hotels in Arusha have this basic amenity. Bathrooms could also do with upgrades, recaulking, etc.
Stayed 1 night in Feb 2022

8/10 Good

Nadim Abou

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Location is very good. The room was not very clean, there was a very bad odor in the room. It really was a shame
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, good equipment in the gym and the staff were wonderful.
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Good
Stayed 1 night in Jul 2021

8/10 Good

roger

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Stayed 1 night in Apr 2021

10/10 Excellent

John, Louisville, Kentucky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very convenient location for the purpose of my visit. The staff was very friendly, readily available for all my needs gave extra perks that was not expected. This hotel will be on the top of my list whenever I visit Arusha again.
Stayed 3 nights in Jan 2021

8/10 Good

Verified traveler

Liked: Staff & service
Very Nice staff. Room needs refreshing but comfortable bed.
Stayed 1 night in Jan 2020

6/10 Okay

Jean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were pleasant. They helped out with our baby while we ate breakfast. The breakfast was delicious. The room was nice with a great view. However, they had a new years Eve party on the 9th floor rooftop that was so so loud in our room on the 8th floor. There was an after party until 3am. It just made it hard to sleep with a baby as well. We told the front desk and nothing was done about it.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities
The staff was wonderful and very accommodating. The included brunch buffet was also good.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities
It looks like an upscale hotwl and the staff certainly maintains that level of quality, but under the surface many things are wrong. I didn't have hot water in my shower,4 of the 5 days I was there, even after changing rooms. Several lights were out in the rooms and the TV didn't work in one of them either. The restaurant was out of several items and the list of unavailable things grew daily.
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2019

8/10 Good

Lisanne

Liked: Cleanliness, property conditions & facilities, room comfort
Weekend in Arusha
Nice large room, close to the market and local businesses. Walking distance to a park, museum, market and local places to eat. Be careful of local street vendors pretending to be selling their own art, it’s overpriced and definitely not original. Used the tour company in the lobby and they were very helpful.
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Niels Bruun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019