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Hotel ParkHills

3.5 star property

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Lobby
Daily buffet breakfast (JPY 2750 per person)
Premium Triple room, 3 Single Beds, Non Smoking | Premium bedding, down comforters, blackout drapes, free WiFi
Children's play area - indoor
Indoor pool

Reviews

7.6 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Pool
  • Breakfast available
  • Housekeeping
  • Laundry
  • Air conditioning
$244
Sep 7 - Sep 8

Explore the area

View in a map
Shirogane Onsen, Biei, Hokkaido, 071-0235
  • Shirokane Hot Spring
    ‪3 min walk‬
  • Shirahige Falls
    ‪5 min walk‬
  • Blue Pond
    ‪4 min drive‬
  • Asahikawa (AKJ)
    ‪37 min drive‬

Room options

View all photos for Premium Japanese-Western room, 2 Single Beds, Non Smoking

Premium Japanese-Western room, 2 Single Beds, Non Smoking | Premium bedding, down comforters, blackout drapes, free WiFi

Premium Japanese-Western room, 2 Single Beds, Non Smoking

  • 388 sq ft
  • Sleeps 5
  • 2 Twin Beds and 3 Twin Futons

View all photos for Standard Japanese-Western room, 2 Single Beds, Non Smoking

Standard Japanese-Western room, 2 Single Beds, Non Smoking | Premium bedding, down comforters, blackout drapes, free WiFi

Standard Japanese-Western room, 2 Single Beds, Non Smoking

  • 388 sq ft
  • Sleeps 5
  • 2 Twin Beds and 3 Twin Futons

View all photos for Premium Triple room, 3 Single Beds, Non Smoking

Premium Triple room, 3 Single Beds, Non Smoking | Premium bedding, down comforters, blackout drapes, free WiFi

Premium Triple room, 3 Single Beds, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 280 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Twin room, 2 Single Beds, Non Smoking

Standard Twin room, 2 Single Beds, Non Smoking | Premium bedding, down comforters, blackout drapes, free WiFi

Standard Twin room, 2 Single Beds, Non Smoking

  • 247 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Family room, 2 Single Beds, Non Smoking

Premium Family room, 2 Single Beds, Non Smoking | Premium bedding, down comforters, blackout drapes, free WiFi

Premium Family room, 2 Single Beds, Non Smoking

  • 280 sq ft
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

View all photos for Compact Japanese-Western room, 2 Single Beds, Non Smoking

Compact Japanese-Western room, 2 Single Beds, Non Smoking | Premium bedding, down comforters, blackout drapes, free WiFi

Compact Japanese-Western room, 2 Single Beds, Non Smoking

  • 269 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Futon

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About this property

Hotel ParkHills

3.5-star hotel in Shirogane Onsen
This hotel features an indoor pool, a restaurant, and a coffee shop/cafe. Free WiFi in public areas and free self parking are also provided. Other amenities include coffee/tea in a common area, laundry facilities, and a 24-hour front desk.
Hotel ParkHills offers 164 air-conditioned accommodations with slippers and hair dryers. Beds feature down comforters and premium bedding. Flat-screen televisions are featured in guestrooms.

Bathrooms include shower/tub combinations and bidets. This Biei hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. The ryokan bathing area is open from 11:00 AM to midnight. There are 2 hot springs open between 11:00 AM and midnight.
Dining options at the hotel include a restaurant and a coffee shop/cafe. Wireless Internet access is complimentary. Hotel ParkHills features hot springs and an indoor pool. This hot springs hotel also offers a vending machine, an arcade/game room, and multilingual staff. Complimentary self parking is available on site, along with a car charging station.

Hotel ParkHills has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 8:30 AM.
マルシェダイニング - Overlooking the garden, this restaurant serves breakfast, lunch, and dinner.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 8:30 AM for a fee: JPY 2,750 for adults and JPY 2,200 for children
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • マルシェダイニング

Things to do

  • 2 hot springs
  • Arcade/game room
  • Indoor pool
  • Playground
  • Snow tubing
  • Snowshoeing
  • TV in common areas

Family friendly

  • Arcade/game room
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a national park

Spa

  • 2 hot springs
  • Hot springs open from 11:00 AM - midnight
  • Hot springs water temperature - 108 ºF
  • Public bath open from 11:00 AM - midnight
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (31 inch wide door)
  • Front entrance ramp

More

  • 3 buildings
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 1989
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Towels provided

Entertainment

  • 26-inch flat-screen TV

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Heating
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: JPY 3150

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Please note: Guests with mobility issues should park in the 2nd of 3 parking lots.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 2750 for adults and JPY 2200 for children
  • Late check-out fee: JPY 3150 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 11:00 AM to 9:00 PM
Hot springs access available from 11:00 AM to midnight
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Guests with tattoos are not able to use the onsite public bathing facilities

Property is also known as

Hotel ParkHills
Hotel ParkHills Biei
ParkHills Biei
Hotel ParkHills Biei
Hotel ParkHills Hotel
Hotel ParkHills Hotel Biei

Hotel ParkHills Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 24 out of 160 reviews
Rating 8 - Good. 86 out of 160 reviews
Rating 6 - Okay. 41 out of 160 reviews
Rating 4 - Poor. 8 out of 160 reviews
Rating 2 - Terrible. 1 out of 160 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

9.0/10

Amenities

7.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Stayed 2 nights in Jun 2025

10/10 Excellent

The

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The onsen is good. Just a bit expensive when the hotel isn’t as new as before. Breakfast has a lot of selection too.
Stayed 1 night in Apr 2025

8/10 Good

Jane, Singapore

Liked: Staff & service, property conditions & facilities
Location of hotel is rather far away from city amenities.
Stayed 1 night in Oct 2018

8/10 Good

YEW CHAN

Liked: Cleanliness, property conditions & facilities, room comfort

Buffet dinner is just average

Stayed 1 night in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad choice

They can tell you that the aircon is not working...
Stayed 1 night in Sep 2018

8/10 Good

Yim Fong

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

8/10 Good

YUEN FAN JESSICA

Liked: Cleanliness, room comfort

Nice hotel with hot spring & swimming pool

Spent a night in this hotel. Enjoy their open air hot spring. Room itself is a bit dated but quiet. Hotel has a swimming pool too. We didn't have dinner & breakfast in the hotel so can't give any comment. Overall I will recommend this hotel to others.

8/10 Good

Vincent

Liked: Staff & service

8/10 Good

Ming Sze

Liked: Cleanliness, staff & service

8/10 Good

HUNG-YEE, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hot spring experience

It is a nice Onsen hotel. My familiy enjoy their hot spring very much. However, the location can only be arrive by car or few shift of bus.

6/10 Okay

Keiichi

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

The hotel is old but reasonably clean. Very close to blue pond and several waterfalls. Staff is friendly but not all of them speaks English, which can be a problem

4/10 Poor

Noppamas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Peter, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant stay with beautiful water falls nearby

We were very pleased with hotel staff Miss Lai for her assistance and advise while staying in this hotel. She was very patient with us explaining all the nearby locations and directions. Double thumbs up!!

10/10 Excellent

RUEN NING, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful

charge is reasonable but the service is super. nice location nice service if you travel by car or bike... couldn't find such good deal from any other places...

8/10 Good

Hing Ngar Isabella, Hong Kong

Liked: Cleanliness, staff & service, room comfort

Hotel Parkhills

We get lost and arrival the hotel very late. Dinner service only to 8:45pm. There was not special service to us. We have to pay high cost and ate in a very hurry buffet style dinner. Not feel good.

8/10 Good

Yew Cheong, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Onsen Hotel

Nice, get-a-way onsen hotel.

6/10 Okay

Ada, Hong Kong

nice national park around, close to nature

the hotel is fair but it's normal near Furano. Not bad service if u don't hv high expectation. Just next to National Park, easy to find with GPS after key in phone number. Overall, it's pleasant!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

8/10 Good

Ilona, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall very good

The hotel was good and the stuff spoke English (not so popular in Japan). I enjoy the view from our window and great food. The only cons were ladybugs. There were plenty of them in our room.

8/10 Good

Lisa, Seoul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Right next to the falls

Hotel was OK, and the location was superb because you can access to the falls in 5 min walk from the hotel.

6/10 Okay

G Yiu, Hong Kong

Small Room

Small Room, small bed.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

the best choice if u want a quiet vacation

the onsen was great. the hotels location is far from the town but its ok if u have a car