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Brookstone Lodge near Biltmore Village, Ascend Hotel Collection by Choice Hotels International

3.0 star property

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Photo gallery for Brookstone Lodge near Biltmore Village, Ascend Hotel Collection by Choice Hotels International

Exterior
Standard Room, 2 Queen Beds, Non Smoking | Down comforters, Tempur-Pedic beds, individually decorated
Property amenity
Property amenity
Free daily on-the-go breakfast

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • 24/7 front desk
  • Gym
  • Air conditioning
  • Parking included

Explore the area

Map
4 Roberts Rd, Asheville, NC, 28803
  • Asheville's Fun Depot
    ‪1 min walk‬
  • Blue Ridge Parkway Asheville Entrance
    ‪3 min drive‬
  • Biltmore Estate
    ‪14 min drive‬

Room options

View all photos for Room, Multiple Beds, Non Smoking

Room, Multiple Beds, Non Smoking | Down comforters, Tempur-Pedic beds, individually decorated

Room, Multiple Beds, Non Smoking

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Down comforters, Tempur-Pedic beds, individually decorated

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Down comforters, Tempur-Pedic beds, individually decorated

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Non Smoking

Down comforters, Tempur-Pedic beds, individually decorated

Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Single Room, 1 King Bed, Non Smoking

Luxury Single Room, 1 King Bed, Non Smoking | Down comforters, Tempur-Pedic beds, individually decorated

Luxury Single Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Room, 2 Queen Beds, Accessible, Non Smoking | Down comforters, Tempur-Pedic beds, individually decorated

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking | Down comforters, Tempur-Pedic beds, individually decorated

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

Similar properties

Reception

Baymont by Wyndham Asheville/Biltmore Village

  • Pool
  • Hot Tub
  • Breakfast included
  • Parking included
4.5 out of 5, Wonderful, (1065)
The price is $140
per night
$158 total
includes taxes & fees
Apr 11 - Apr 12
Baymont by Wyndham Asheville/Biltmore Village

About this property

Brookstone Lodge near Biltmore Village, Ascend Hotel Collection by Choice Hotels International

3-star Asheville hotel close to Blue Ridge Parkway Asheville Entrance
Along with an indoor pool, this smoke-free hotel has a fitness center and a snack bar/deli. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a seasonal outdoor pool, and a business center are onsite. Housekeeping is available on request.
Brookstone Lodge near Biltmore Village, Ascend Hotel Collection by Choice Hotels International offers 73 accommodations with coffee/tea makers and designer toiletries. Each accommodation is individually furnished and decorated. Tempur-Pedic beds feature down comforters. A pillow menu is available. 36-inch LCD televisions come with satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to a seasonal outdoor pool, Brookstone Lodge near Biltmore Village, Ascend Hotel Collection by Choice Hotels International provides an indoor pool and a fitness center. The hotel offers a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

This 3-star property offers access to a business center and a meeting room. This business-friendly hotel also offers a terrace, a vending machine, and gift shops/newsstands. Onsite self parking is complimentary. A total renovation of this property was completed in January 2023.

Brookstone Lodge near Biltmore Village, Ascend Hotel Collection by Choice Hotels International is a smoke-free property.

A complimentary on-the-go breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free on-the-go breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • Seasonal outdoor pool
  • TV in common areas
  • Wine tours

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Meeting room

Outdoors

  • In a nature reserve
  • In the mountains
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (34 inches high)
  • Lever door handles
  • Pool hoist on site
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Built in 2009
  • Fireplace in lobby
  • Renovated entire property - January 2023
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Tempur-Pedic mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 36-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for USD 10.0 per day

Property payment types

Important information

Optional extras

  • Crib (infant bed) fee: USD 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

The seasonal pool will be open from January 01 to September 30
Pool access available from 10:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Brookstone Asheville
Brookstone Lodge
Brookstone Lodge Asheville
Brookstone Hotel Asheville
Brookstone Lodge
Brookstone Lodge near Biltmore Village Ascend Hotel Collection

Brookstone Lodge near Biltmore Village, Ascend Hotel Collection by Choice Hotels International Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 562 out of 1051 reviews
Rating 8 - Good. 294 out of 1051 reviews
Rating 6 - Okay. 109 out of 1051 reviews
Rating 4 - Poor. 61 out of 1051 reviews
Rating 2 - Terrible. 25 out of 1051 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Kerrie

Traveled with family
Wasn’t very clean and it was such a late check in.
Stayed 1 night in Dec 2024

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location & clean
Stayed 1 night in Dec 2024

10/10 Excellent

William

Stayed 2 nights in Dec 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Sarah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean !!
Stayed 1 night in Dec 2024

6/10 Okay

Gavin

Stayed 2 nights in Nov 2024

10/10 Excellent

Sonja

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas at Biltmore
We have been staying here about 4 times every year for over 10 years and it has always been exceptional. We stayed here during Covid also because I knew we could trust them to keep us and my 4 grand children as safe as possible.
Stayed 1 night in Nov 2024

4/10 Poor

james

Disliked: Staff & service, amenities
There is no vending machines for a late night snack… They sell stuff at the front desk and charge outrageous prices. Candy bar $3.00 and then sell little things of cereal but has no milk. I’ll stay at a hotel that has accommodations and amenities
Stayed 1 night in Dec 2024

10/10 Excellent

Juan

Stayed 2 nights in Dec 2024

2/10 Terrible

Erik

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We will never stay here again. The shower in our room look like it was not clean and trash was left on the furniture from the person before us. The person setting up breakfast was using touching the food with their hands. We also had issues finding parking in the hotel parking lot.
Stayed 1 night in Dec 2024

6/10 Okay

Verified traveler

Good location in Asheville
Walls were super thin and could hear everything in surrounding rooms and hallway, including during “quiet hours.” Could also hear noise from the highway. Hallway and our bathroom smelled like marijuana. King mattress was worn out and not supportive. Location was good but will not stay here again.
Stayed 2 nights in Dec 2024

10/10 Excellent

dede

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great people, clean property, no issues
Stayed 1 night in Dec 2024

10/10 Excellent

Emil

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice place overalll .
Stayed 1 night in Dec 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for a weekend getaway!!!
Great stay for weekend getaway!!!
Stayed 1 night in Dec 2024

10/10 Excellent

Madeleine

Stayed 2 nights in Dec 2024

8/10 Good

Matthew

Business traveler
Liked: Staff & service, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

karl, Glen Allen

Traveled with group, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
easy access good location to see ashville
Stayed 3 nights in Dec 2024

4/10 Poor

Cathy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and owner manger were very nice. The rooms were clean. The only negative thing I can say was the beds in the handicapped room are too high to transfer from a wheelchair to the bed. I can stand a little so that was how I was able to get on the bed. But if you have to slide to transfer you will not be able to. But rest of handicapped room was good.
Stayed 2 nights in Dec 2024

6/10 Okay

Jennifer

Traveled with partner
Liked: Cleanliness
Parking was limited. The room above us sounded like someone was going to come through the floor. Noisy into the wee hours of the morning. Bed was uncomfortable. It was clean however.
Stayed 2 nights in Dec 2024

10/10 Excellent

Oshua

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 2 nights in Nov 2024

10/10 Excellent

Melissa

Stayed 3 nights in Nov 2024

2/10 Terrible

Jason

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Hotel paper thin heard traffic and rude customers ALL night long including people smoking pot on our floor. Worst sleep or lack of sleep my family ever got and felt unsafe.
Stayed 1 night in Nov 2024

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 1 night in Nov 2024

10/10 Excellent

Jannet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything almost perfect just one thing a little noise early in the morning
Stayed 1 night in Nov 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, but w/ some flaws
Hotel was nice, clean and decorated well. However the walls are very thin. It was pretty noisy out in the hallway w/ doors closing and people walking above us. The shower leaked all over the floor. Luckily they had given us 2 extra towels. I did tell the lady at the desk and she said she would have someone check it. Breakfast was a disappointment. We ended up drinking hot chocolate. Which was great. Nice hotel, but wouldn't be my choice for my next trip to Asheville.
Stayed 1 night in Nov 2024