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Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel

3.0 star property

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Photo gallery for Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel

Exterior
Indoor pool, open 10:00 AM to 10:00 PM, sun loungers
Free daily on-the-go breakfast
Property amenity
Property amenity

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Gym
  • 24/7 front desk
  • Air conditioning
  • Parking included
$92
includes taxes & fees
Dec 14 - Dec 15

Explore the area

View in a map
4 Roberts Rd, Asheville, NC, 28803
  • Place, Asheville's Fun Depot
    ‪1 min walk‬
  • Place, Blue Ridge Parkway Asheville Entrance
    ‪2 min drive‬
  • Place, Biltmore Estate
    ‪5 min drive‬
  • Airport, Asheville, NC (AVL-Asheville Regional)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Down comforters, Tempur-Pedic beds, individually decorated

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(28 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Down comforters, Tempur-Pedic beds, individually decorated

Standard Room, 2 Queen Beds, Non Smoking

9.4 out of 10
Exceptional
(51 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking | Down comforters, Tempur-Pedic beds, individually decorated

Room, 1 King Bed, Accessible, Non Smoking

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Room, 2 Queen Beds, Accessible, Non Smoking | Down comforters, Tempur-Pedic beds, individually decorated

Room, 2 Queen Beds, Accessible, Non Smoking

9.0 out of 10
Wonderful
(10 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Down comforters, Tempur-Pedic beds, individually decorated

Room, 1 Queen Bed, Non Smoking

8.6 out of 10
Excellent
(32 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, Multiple Beds, Non Smoking

Room, Multiple Beds, Non Smoking | Down comforters, Tempur-Pedic beds, individually decorated

Room, Multiple Beds, Non Smoking

8.8 out of 10
Excellent
(17 reviews)
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Single Room, 1 King Bed, Non Smoking

Luxury Single Room, 1 King Bed, Non Smoking | Down comforters, Tempur-Pedic beds, individually decorated

Luxury Single Room, 1 King Bed, Non Smoking

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 2
  • 1 King Bed

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4.4 out of 5, Excellent, 1,648 reviews
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About this property

Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel

3-star hotel in South Asheville
Along with an indoor pool, this smoke-free hotel has a fitness center and a snack bar/deli. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and a meeting room are onsite. Housekeeping is available on request.
Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel offers 73 accommodations with coffee/tea makers and designer toiletries. Each accommodation is individually furnished and decorated. Tempur-Pedic beds feature down comforters. A pillow menu is available. 42-inch LCD televisions come with satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel features an indoor pool and a fitness center. The hotel offers a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

This 3-star property offers access to a business center and a meeting room. This business-friendly hotel also offers a terrace, a vending machine, and gift shops/newsstands. Onsite self parking is complimentary. A total renovation of this property was completed in January 2023.

Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel is a smoke-free property.

A complimentary on-the-go breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free on-the-go breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • TV in common areas
  • Wine tours

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Meeting room

Outdoors

  • In a nature reserve
  • In the mountains
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (34 inches high)
  • Lever door handles
  • Pool hoist on site
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Built in 2009
  • Fireplace in lobby
  • Renovated entire property - January 2023
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Tempur-Pedic mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for USD 10.0 per day

Property payment types

Important information

Optional extras

  • Crib (infant bed) fee: USD 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

Pool access available from 10:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Brookstone Asheville
Brookstone Lodge
Brookstone Lodge Asheville
Brookstone Hotel Asheville
Brookstone Lodge
Brookstone Lodge near Biltmore Village Ascend Hotel Collection

Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 546 out of 1014 reviews
Rating 8 - Good. 286 out of 1014 reviews
Rating 6 - Okay. 113 out of 1014 reviews
Rating 4 - Poor. 46 out of 1014 reviews
Rating 2 - Terrible. 23 out of 1014 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Lora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very small parking. But over all, quiet til cops and ambulance.
Stayed 1 night in Sep 2025

6/10 Okay

Alexandra

Liked: Staff & service
The hotel was safe and the staff was helpful when I had questions. The hotel room smelled of mildew/urine which I think came from the AC unit. We didn’t mention it to the staff since my partner couldn’t smell it, maybe it was just me. We ended up getting a glade plug in and that helped.
Stayed 8 nights in Aug 2025

10/10 Excellent

Kathy, Concord

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

6/10 Okay

john

Traveled with group
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Corneliu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, clean and convenient location
Stayed 6 nights in Aug 2025

8/10 Good

Deborah

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff at the desk. The only thing I would recommend changing is having coffee available around the clock because breakfast is not until 630 and business travelers would appreciate that I am sure or have earlier breakfast options. But overall very nice for the price.
Stayed 2 nights in Sep 2025

6/10 Okay

Nina

Liked: Cleanliness, staff & service
Over-priced for what it offers. 1st floor rooms next to pool are undesirable due extreme noise from the pool area and the hallway. No on site restaurant modest self-serve breakfast is available starting at 7am. No door man or assistance with luggage. The staff efficient, polite and pleasant. Rooms are clean and are sized similar lower cost hotels.
Stayed 1 night in Aug 2025

6/10 Okay

SANJEEV

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Beautiful hotel. Everything looks clean and beautiful. The one thing I didn’t like was: I told the front staff that we need to leave very early in the morning and if we could get any bagged breakfast. The person told us “almost no”. He didn’t try or say anything assuring.
Stayed 1 night in Aug 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort

Clean, good value can get noisey if by ice machine

Looks like hotel has bern remodeled. Very clean but parking space is limited. We were assigned a room that was adjacent to the ice machine and it got very loud at night and early morning. Very clean, breakfast was ok. Great deal for price
Stayed 2 nights in Aug 2025

6/10 Okay

Rosemary

Liked: Cleanliness, staff & service
Hotel was ok, nothing special. Pillows were small little squares and not comfortable, breakfast had a very small selection, parking lot was tiny. Room and bathroom cleanliness were alright, nothing to complain about. Decent for the price but not sure if I would stay here again.
Stayed 2 nights in Aug 2025

8/10 Good

Dolleschel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was exactly as expected and what we needed.
Stayed 2 nights in Aug 2025

8/10 Good

Jane

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean property. Good location.
Stayed 2 nights in Aug 2025

10/10 Excellent

Hugh, Cartersville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Rebecca

Stayed 1 night in Aug 2025

10/10 Excellent

Tammy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Clean rooms.
Stayed 1 night in Aug 2025

8/10 Good

Dana, Siler City

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all very friendly! The hotel was clean and the pool was great. For us, our room was on the back side of the hotel and there was a lot of road noise. Since we paid to have the ungraded room it would have been nice to have been closer to the front and not have all the noise.
Stayed 2 nights in Aug 2025

8/10 Good

Laura

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Aug 2025

8/10 Good

Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, small property. Very convenient to Biltmore village and the Biltmore Estate. A couple maintenance issues were handled quickly. The place has a fun funky vibe.
Stayed 4 nights in Aug 2025

10/10 Excellent

Jacobo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice, and very quiet. It came with a Giant TV and very near the Biltmore. The neighborhood felt kind of iffy, but all in all it was great.
Stayed 1 night in Jul 2025

8/10 Good

Rosa

Stayed 1 night in Aug 2025

10/10 Excellent

Lenis

Stayed 1 night in Aug 2025

8/10 Good

Duain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and friendly staff
Stayed 3 nights in Aug 2025

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One Night Stay

Room was comfortable. Front desk at check in was friendly and welcoming.
Stayed 1 night in Aug 2025

8/10 Good

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Aug 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025