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Brookstone Lodge near Biltmore Village, Ascend Hotel Collection by Choice Hotels International

3.0 star property

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Photo gallery for Brookstone Lodge near Biltmore Village, Ascend Hotel Collection by Choice Hotels International

Exterior
Standard Room, 2 Queen Beds, Non Smoking | 1 bedroom, down comforters, Tempur-Pedic beds, individually decorated
Indoor pool, open 10:00 AM to 10:00 PM, sun loungers
Property amenity
Luxury Single Room, 1 King Bed, Non Smoking | 1 bedroom, down comforters, Tempur-Pedic beds, individually decorated

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Gym
  • Air conditioning
  • Parking included

Explore the area

Map
4 Roberts Rd, Asheville, NC, 28803
  • Blue Ridge Parkway Asheville Entrance
    ‪2 min drive‬
  • Biltmore Estate
    ‪6 min drive‬
  • The Orange Peel
    ‪7 min drive‬
  • Asheville, NC (AVL-Asheville Regional)
    ‪16 min drive‬

Room options

View all photos for Room, Multiple Beds, Non Smoking

Room, Multiple Beds, Non Smoking | 1 bedroom, down comforters, Tempur-Pedic beds, individually decorated

Room, Multiple Beds, Non Smoking

8.8 out of 10
Excellent
(17 reviews)
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | 1 bedroom, down comforters, Tempur-Pedic beds, individually decorated

Standard Room, 2 Queen Beds, Non Smoking

9.4 out of 10
Exceptional
(45 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

1 bedroom, down comforters, Tempur-Pedic beds, individually decorated

Standard Room, 1 King Bed, Non Smoking

9.2 out of 10
Wonderful
(24 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Non Smoking

1 bedroom, down comforters, Tempur-Pedic beds, individually decorated

Room, 1 Queen Bed, Non Smoking

8.4 out of 10
Very good
(30 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Single Room, 1 King Bed, Non Smoking

Luxury Single Room, 1 King Bed, Non Smoking | 1 bedroom, down comforters, Tempur-Pedic beds, individually decorated

Luxury Single Room, 1 King Bed, Non Smoking

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Room, 2 Queen Beds, Accessible, Non Smoking | 1 bedroom, down comforters, Tempur-Pedic beds, individually decorated

Room, 2 Queen Beds, Accessible, Non Smoking

8.8 out of 10
Excellent
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking | 1 bedroom, down comforters, Tempur-Pedic beds, individually decorated

Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 2
  • 1 King Bed

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includes taxes & fees
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About this property

Brookstone Lodge near Biltmore Village, Ascend Hotel Collection by Choice Hotels International

3-star Asheville hotel with indoor pool
Along with an indoor pool, this smoke-free hotel has a fitness center and a snack bar/deli. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and a meeting room are onsite. Housekeeping is available on request.
Brookstone Lodge near Biltmore Village, Ascend Hotel Collection by Choice Hotels International offers 73 accommodations with coffee/tea makers and designer toiletries. Each accommodation is individually furnished and decorated. Tempur-Pedic beds feature down comforters. A pillow menu is available. 42-inch LCD televisions come with satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Brookstone Lodge near Biltmore Village, Ascend Hotel Collection by Choice Hotels International features an indoor pool and a fitness center. The hotel offers a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

This 3-star property offers access to a business center and a meeting room. This business-friendly hotel also offers a terrace, a vending machine, and gift shops/newsstands. Onsite self parking is complimentary. A total renovation of this property was completed in January 2023.

Brookstone Lodge near Biltmore Village, Ascend Hotel Collection by Choice Hotels International is a smoke-free property.

A complimentary on-the-go breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free on-the-go breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • TV in common areas
  • Wine tours

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Meeting room

Outdoors

  • In a nature reserve
  • In the mountains
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (34 inches high)
  • Lever door handles
  • Pool hoist on site
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Built in 2009
  • Fireplace in lobby
  • Renovated entire property - January 2023
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Tempur-Pedic mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for USD 10.0 per day

Property payment types

Important information

Optional extras

  • Crib (infant bed) fee: USD 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

Pool access available from 10:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Brookstone Asheville
Brookstone Lodge
Brookstone Lodge Asheville
Brookstone Hotel Asheville
Brookstone Lodge
Brookstone Lodge near Biltmore Village Ascend Hotel Collection

Brookstone Lodge near Biltmore Village, Ascend Hotel Collection by Choice Hotels International Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 553 out of 1001 reviews
Rating 8 - Good. 275 out of 1001 reviews
Rating 6 - Okay. 102 out of 1001 reviews
Rating 4 - Poor. 48 out of 1001 reviews
Rating 2 - Terrible. 23 out of 1001 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would definitely recommend and would stay again.

Hotel was in excellent condition. Beds were comfy and had a big mini fridge and microwave. Bathroom had new fixtures and clean shower. Room was big with large tv, desk, and two chairs. Free breakfast was great. Overall highly recommend
Stayed 2 nights in Apr 2025

6/10 Okay

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It’s Ok

Brookstone is centrally located to drive for entertainment, food, and nature activities. None of the above is in walking distance. House keeping is good to go. Breakfast is a basic hot meal. The only issue was each morning we were there, the eggs, sausage and yogurt ran out 60-75 minutes before scheduled ending. If u asked more would be provided eventually. To many signs about what not to do. We had a personal safety issue that took way too long to resolve. If you’re passing through-it’s an economical place to use.
Stayed 3 nights in Apr 2025

4/10 Poor

Candy

Traveled with partner
Disliked: Staff & service
Inside property had a lingering smell of marijuana in the hall way all morning long. Could hear the foot steps from room above. People talking next room, walls are that thin.
Stayed 1 night in Apr 2025

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that it’s close to BILTMORE, shopping, restaurants & I-40 exit. Also the super comfy bed & variety of pillows, the surprising makeup light surrounding the bathroom mirror, soft backlit shower (instead of harsh florescent lights). Also the indoor pool, free hot breakfast, in room coffee, fridge & micro. I’ll stay here again!
Stayed 3 nights in Apr 2025

10/10 Excellent

Jocelyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay!

Hotel was neat and clean, close to the Biltmore and staff was helpful and friendly
Stayed 2 nights in Apr 2025

8/10 Good

Jannelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was amazing, the bed was comfortable, it was clean. Staff were super friendly and they have the regular breakfast options every morning. Their gym wasn’t all that great but they had a nice pool and overall it was close to all the activities we did, perfect location. Also would like to add that the tv isn’t a smart tv, wasn’t a problem for us but we would’ve brought the fire stick :/ but I’m definitely coming to Asheville, it’s so beautiful here!
Stayed 2 nights in Apr 2025

10/10 Excellent

Christopher

Stayed 3 nights in Apr 2025

8/10 Good

Christopher

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is good.
Stayed 2 nights in Apr 2025

4/10 Poor

Marsha

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had to wait over 20 minutes for someone to come to the desk to check in. Although at a glance the room was tidy, the floors were very tacky. I definitely needed to always have my slippers on. It could be from the cleaning products used, as the room had a strong chemical smell for several hours after checking in. Shower was a nice walk in design, but water pressure was low. Coffee pot in the room did not work & the bed frame was not properly attached to the metal base, so the mattress basically slid around any time we tried to get into bed. My husband did the best he could to stabilize. Front desk mentioned that they were having issues with the king beds doing that & were waiting on parts for repair.
Stayed 2 nights in Apr 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value

Great value for the money. It has everything you need. No frills but nice enough and well cared for.
Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Great location 7 min drive to Biltmore. And close to highway. Newly renovated great looking
Stayed 2 nights in Apr 2025

10/10 Excellent

Sonja

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

sandra

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Brooke

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel with friendly staff and decent included breakfast. The rooms were clean and tidy, but the outlet under the TV in our room didn't work, and the bathtub/shower had a chunk of grout missing. I was annoyed to find out when we arrived that despite our reservation being for a room with 1 king bed, we were given a room with 2 full sized beds instead. I went back to the desk to ask if there was a mistake and how we could fix it (I would have preferred to change to the correct room, but would have been willing to take a price adjustment instead.) The man at the desk informed me that the king bed rooms are very limited and are given out by availability, so we were given a 2 queen room since none were currently available. He mentioned that the price was the same before I even asked about an adjustment and left me with nothing to do but just accept it and carry on. He was calm and polite, but I got the impression he has had to have this interaction many times. Very frustrating to know that making a reservation for a specific room apparently does not translate to actually reserving that room. Not to be petty, but I did happen to have a tape measure in my bag and I felt like there was no way these beds could be queen-sized, so I checked. The booking options all state queen, and he specifically said queen, but they are actually full-sized, so if you're planning on booking a "2 queen" room to share the beds just keep in mind they're actually full-size.
Stayed 1 night in Apr 2025

8/10 Good

Timothy

Traveled with family
Liked: Cleanliness

Okay hotel

Was a clean hotel. Nice location. Parking wasnt so great wasnt alot of room for parking. Room was okay but fan didnt work in bathroom , and outlet had sparks when something was plugged in. Pull out sofa had no bedding and was very uncomfortable matress was awful. Other than that romm was great, pool was nice as well.. Breakfast was good but not alot of choices its like they ran out and didnt want to refill it, we went down to Breakfast around 830. Other than that nice hotel.
Stayed 2 nights in Apr 2025

10/10 Excellent

Tabitha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Great service, great people, very comfortable room, excellent value
Stayed 3 nights in Apr 2025

8/10 Good

Maria

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large, clean, and comfortable room. Nice breakfast collection.
Stayed 1 night in Apr 2025

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paul at the desk was very personable and accommodating
Stayed 1 night in Mar 2025

10/10 Excellent

Jennifer

Stayed 6 nights in Mar 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
This is a great property with excellent staff. A good breakfast, heated pool, secure parking and easy access entering and leaving the property.
Stayed 1 night in Mar 2025

10/10 Excellent

Fei

Stayed 1 night in Mar 2025

6/10 Okay

Raul

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

You can do better receiving who pays your salary!

I was received with a “Yes”? It’s a hotel and you receive guests, why you receive a guest with a “yes” like you not expecting no one to come and stay?
Stayed 2 nights in Mar 2025

10/10 Excellent

Johana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect

This hotel was perfect for our 5 day stay. Very convenient location to downtown. Hotel was clean, beds comfortable, staff was very friendly and helpful, and breakfast suited our needs. Would definitely stay again
Stayed 5 nights in Mar 2025

8/10 Good

ferdinand

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was super clean, updated, and the staff was super friendly and the bed was super comfy! The only reason why 4 out 5 stars is that it is adjacent to a busy avenue and sometimes the noise could be heard clearly especially if a high powered or emergency vehicle went by. Also we were put in a room right next to the elevator and could hear ALL the comings and goings. But once night hit it was pretty quiet and heard the road, sometimes, more than the elevator. Still it’s a great place to stay if you are only there a few nights but not a week (but not next to the elevator! 😂). Very convenient to the interstate, restaurants, and Asheville’s awesome downtown
Stayed 3 nights in Mar 2025