2/10 Terrible
Kevin
Business traveler
Feb 26, 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very dissapointed, money back please!
Dear Mr/Mrs/Ms or Miss Stys, Thank you for the opportunity for me to say how poorly run your hotel is. At 3:30 Am on 2/21/25 we were woken by flashing lights and an audible alarm. We quickly dressed and took the stairs down to the lobby. While many other guests continued to gather, there was no staff to be seen to offer directions or even an explanation for the alarm. Finally, after several minutes a desk clerk returned to the front desk. As more guests filed into the lobby, still not a word of what the situation was, The desk clerk did however sell some water to a confused guest. After about 10 minutes the fire department arrived and 3 firefighters entered the building. They disappeared to investigate the situation, still not a word from the green haired lady. Finally, after several more minutes, the firemen returned to the lobby and announced that we could all return to our rooms. Needless to say, the lack of information and the early hour made it difficult to return to sleep. The next morning, shower water was ice cold and we had to go to a meeting without having showered. We were gone all day and returned for the evening to prepare for an early departure. The next morning, the shower water was luke warm at best. During that period, not so much as a cup of coffee was offered to us. When checking out, I asked if we could get a refund or even a discount. I was told that I would have to take it up with the third party that I booked the stay with.
Kevin
Stayed 2 nights in Feb 2025