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Four Points by Sheraton Asheville Downtown

3.0 star property

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Photo gallery for Four Points by Sheraton Asheville Downtown

Breakfast served
Lobby
Desk, laptop workspace, blackout drapes, iron/ironing board
Breakfast served
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • 24/7 front desk
  • Gym

Explore the area

Map
22 Woodfin St, Asheville, NC, 28801
  • Harrah's Cherokee Center - Asheville
    ‪4 min walk‬
  • The Orange Peel
    ‪11 min walk‬
  • University of North Carolina at Asheville
    ‪3 min drive‬
  • Asheville, NC (AVL-Asheville Regional)
    ‪19 min drive‬

Room options

View all photos for Room, 2 Queen Beds

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds

  • 475 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 King Bed

  • 475 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Mobility/Hearing Access, Roll-in Shwr)

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • Sleeps 2
  • 1 King Bed

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About this property

Four Points by Sheraton Asheville Downtown

3-star hotel in Downtown Asheville
Along with a restaurant, this smoke-free hotel has a fitness center and a business center. Free WiFi in public areas and free self parking are also provided. Other amenities include conference space, concierge services, and dry cleaning. Housekeeping is available on request.
Four Points by Sheraton Asheville Downtown offers 150 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Televisions come with premium satellite channels. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

This Asheville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. Wireless Internet access is complimentary. This 3-star property offers access to a business center, meeting rooms, and limo/town car service. Event facilities measuring 2400 square feet (223 square meters) include conference space. This business-friendly hotel also offers a fitness center, gift shops/newsstands, and tour/ticket assistance. Complimentary uncovered self parking is available on site.

Four Points by Sheraton Asheville Downtown is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Chop House - This restaurant serves breakfast only.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: USD 16 for adults and USD 10 for children
  • A restaurant

Restaurants on site

  • Chop House

Things to do

  • Gym
  • Pool

Family friendly

  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2,400 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height view port in door
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Comprehensive recycling policy
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 45-inch TV with premium satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay, plus a deposit of USD 75.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 75 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per stay
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 16 for adults and USD 10 for children
  • Pet deposit: USD 75.00 per stay
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a deadbolt lock
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Four Points Asheville Downtown
Four Points Sheraton Asheville Downtown
Four Points Sheraton Hotel Asheville Downtown
Sheraton Asheville Downtown
Four Points Sheraton Asheville Downtown Hotel
Asheville Sheraton
4 Points By Sheraton Asheville Downtown
Four Points By Sheraton Asheville Downtown Hotel Asheville
Asheville Four Points
Four Points by Sheraton Asheville Downtown Hotel
Four Points by Sheraton Asheville Downtown Asheville
Four Points by Sheraton Asheville Downtown Hotel Asheville

Four Points by Sheraton Asheville Downtown Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 502 out of 1002 reviews
Rating 8 - Good. 307 out of 1002 reviews
Rating 6 - Okay. 110 out of 1002 reviews
Rating 4 - Poor. 47 out of 1002 reviews
Rating 2 - Terrible. 36 out of 1002 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Duane

Stayed 4 nights in Feb 2025

10/10 Excellent

Lorie

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, clean and friendly staff!
Stayed 4 nights in Feb 2025

10/10 Excellent

Elizabeth, Apex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

2/10 Terrible

Stacey

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A Disappointing and Unsafe Stay We recently stayed at Four points by Sheraton in downtown Asheville and unfortunately, it was one of the worst hotel experiences I’ve had. From the moment I arrived, it was clear that security was a major issue. The parking lot was dimly lit, with several cars that looked like they had someone living in them. There were people walking around the lot looking in vehicles when we arrived. The hotel itself was in terrible condition. The lobby was decently clean and the check in was assisted by a nice host but her station wasn’t complete and we had to slide over and use the other lines card reader . The lady said she wish they would fix it but seemed like no one would. Surprised a major chain dosnt have a swap it program for it type issues like that. Our host assigned us room 113 . We took the elevator down to our floor which was at ground level . The kids made the comment we went down to the dungeon . The bottom floor was either extremely bad maintenance or was in some form of renovation or refit. Honestly I could tell where renovations started and what had been done as the drywall work that seemed to had been completed looked unprofessional and incomplete. Half the hall had no carpet and just plywood . The carpet leading to our room was not attached to the floor which was unlevel and badly stained . It also looked as if no vacuuming had taking place on this floor with visible trash and grime all over. The room it self seemed at least pi
Stayed 2 nights in Feb 2025

2/10 Terrible

Stacey

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently stayed at Four points by Sheraton in downtown Asheville and unfortunately, it was one of the worst hotel experiences I’ve had. From the moment I arrived, it was clear that security was a major issue. The parking lot was dimly lit, with several cars that looked like they had someone living in them. There were people walking around the lot looking in vehicles when we arrived.The hotel itself was in terrible condition. The lobby was decently clean and the check in was assisted by a nice host but her station wasn’t complete and we had to slide over and use the other lines card reader . The lady said she wish they would fix it but seemed like no one would. Surprised a major chain dosnt have a swap it program for it type issues like that. Our host assigned us room 113 . We took the elevator down to our floor which was at ground level . The kids made the comment we went down to the dungeon . The bottom floor was either extremely bad maintenance or was in some form of renovation or refit. Honestly I could tell where renovations started and what had been done as the drywall work that seemed to had been completed looked unprofessional and incomplete. Half the hall had no carpet and just plywood . The carpet leading to our room was not attached to the floor which was unlevel and badly stained . It also looked as if no vacuuming had taking place on this floor with visible trash and grime all over.
Stayed 1 night in Feb 2025

8/10 Good

Roderick

Liked: Cleanliness, staff & service
Nice, clean room with friendly staff. Everything was working in the room though there were cracks in the tiles in the bathroom. There was maintenance work going on in the lobby and the grounds but that didn't get in our way. Didn't try the restaurant because there are so many excellent restaurants nearby.
Stayed 2 nights in Feb 2025

10/10 Excellent

Giovanni

Stayed 1 night in Feb 2025

10/10 Excellent

Bree

Liked: Cleanliness, staff & service, property conditions & facilities
This property is my go-to when I stay in downtown Asheville. The location is perfect!
Stayed 1 night in Jan 2025

6/10 Okay

Glen

Business traveler
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

Not the usual four points

The parking lot was full of trash, flags torn and faded. Cement chips all over
Stayed 1 night in Jan 2025

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Peter Jeffery

Traveled with family
Liked: Cleanliness, staff & service
Sketchy
Stayed 1 night in Jan 2025

10/10 Excellent

Sidney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

Trisha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

6/10 Okay

Tamirate, silver spring

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location , staff is excellent , especially after hurricane should support the area
Stayed 2 nights in Dec 2024

2/10 Terrible

Daniel

Disliked: Cleanliness, property conditions & facilities, room comfort

313 is the worst smell i've ever encountered.

Upon check in I was told that room 313 was the last one ever rented out due to a sold out condition and a broken closet door. I'm perfectly OK with that and don't care at all. However, room 313 smelled the worst hotel room ive ever stayed in. Like a 20 year old cigar lounge + burnt rubber. I've stayed hundreds of nights in hotels globally, many not "Great" but this is the first time ive left a really bad review. Hotel staff: Please do something about the incredible small in room 313 before renting it to someone else.
Stayed 1 night in Dec 2024

10/10 Excellent

Cynthia M

Stayed 1 night in Jan 2025

10/10 Excellent

James

Stayed 1 night in Sep 2024

10/10 Excellent

Myra

Stayed 1 night in Dec 2024

8/10 Good

Sean

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Roy

Stayed 2 nights in Dec 2024

6/10 Okay

Mark

Liked: Staff & service
Disliked: Property conditions & facilities
Great location. Our room had a bad stench from the heater. We didn’t run it and were able to deal with it.
Stayed 1 night in Dec 2024

2/10 Terrible

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Lots oh homeless
Stayed 1 night in Dec 2024

6/10 Okay

Jason

Traveled with family
Disliked: Cleanliness
There was a toilet plunger in a bag outside our room. The room was not cleaned as i found pens in the sofa seats. It smelled like someone smoked and then sprayed bleachto cover it up.
Stayed 1 night in Dec 2024

10/10 Excellent

scott

Stayed 1 night in Sep 2024