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Holiday Inn Asheville Biltmore by IHG

3.0 star property

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Photo gallery for Holiday Inn Asheville Biltmore by IHG

Indoor pool, seasonal outdoor pool, pool umbrellas, sun loungers
Exterior
Property amenity
Lobby
Point of interest

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Bar

Explore the area

Map
435 Smokey Park Hwy, Asheville, NC, 28806
  • Asheville Outlets
    ‪5 min drive‬
  • Bob Lewis Ballpark
    ‪5 min drive‬
  • Biltmore Estate
    ‪18 min drive‬
  • Asheville, NC (AVL-Asheville Regional)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible (Comm, Mobility, Access Tub)

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible (Comm, Mobility, Access Tub)

  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Suite, 1 King Bed

  • 334 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed

  • 334 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds

  • 334 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Comm, Mobil, Roll Shwr)

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible (Comm, Mobil, Roll Shwr)

  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room

  • 334 sq ft
  • Sleeps 2
  • 1 Twin Bed

Similar properties

Exterior

Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area by IHG

  • Pool
  • Hot Tub
  • Breakfast included
  • Pet friendly
4.6 out of 5, Wonderful, (1001)
The price is $101
per night
$114 total
includes taxes & fees
Apr 8 - Apr 9
Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area by IHG

About this property

Holiday Inn Asheville Biltmore by IHG

3-star hotel in West Asheville
This hotel features an indoor pool, a restaurant, and a 24-hour fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a 24-hour business center, and a coffee shop/cafe are onsite. Housekeeping is available on request.
Holiday Inn Asheville Biltmore by IHG offers 156 accommodations with coffee/tea makers and complimentary weekday newspapers. 40-inch flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a 24-hour fitness center.

Children under 12 years old are not allowed in the swimming pool or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to a seasonal outdoor pool, Holiday Inn Asheville Biltmore by IHG provides an indoor pool and a 24-hour fitness center. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This 3-star property offers access to a 24-hour business center and 7 meeting rooms. Event facilities measuring 4499 square feet (418 square meters) include conference space. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. Complimentary uncovered self parking is available on site. A total renovation of this property was completed in May 2022.

Holiday Inn Asheville Biltmore by IHG has designated areas for smoking.

Buffet breakfasts are available for a surcharge between 6:30 AM and 10:00 AM on weekdays.
435 Grill - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, Georgian, Hindi, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 7 to 16.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • 435 Grill

Things to do

  • 24-hour gym
  • Books
  • Games
  • Indoor pool
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Children's games
  • Fenced pool
  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Pool gate
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business center
  • 4,499 square feet of conference space
  • 7 meeting rooms
  • Computer station

Outdoors

  • Garden
  • In the mountains
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Handrails in stairways
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 1989
  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • Renovated entire property - May 2022
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30 per pet, per night
Service animals are welcome, and are exempt from fees
2 total pets
Food and water bowls and an off-leash area are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 7 to 16.95 for adults, and USD 0 to 0 for children
  • Pet fee: USD 30 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May 27 to September 30
Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Children under 12 years old are not allowed in the swimming pool or hot tub without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Asheville Biltmore Hotel
Biltmore Holiday Inn
Holiday Inn Asheville
Holiday Inn Asheville Biltmore
Holiday Inn Biltmore
Holiday Inn Biltmore Asheville
Holiday Inn Biltmore Hotel
Holiday Inn Biltmore Hotel Asheville
Holiday Inn Asheville Biltmore East Hotel Asheville

Holiday Inn Asheville Biltmore by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 591 out of 1003 reviews
Rating 8 - Good. 268 out of 1003 reviews
Rating 6 - Okay. 78 out of 1003 reviews
Rating 4 - Poor. 34 out of 1003 reviews
Rating 2 - Terrible. 32 out of 1003 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

ELIZABETH

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

MARLENE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up.
This is a great, safe place to stay. Just wish they offered coffee in lobby 24 hours.
Stayed 4 nights in Dec 2024

10/10 Excellent

Patricia

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
The area was a little ran down I am assuming it is because to the recent disaster to the area.
Stayed 2 nights in Dec 2024

10/10 Excellent

Marian

Stayed 3 nights in Nov 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access, very clean and updated. Comfortable stay. Only complaint main lobby, lounge quite cold and breakfast buffet was cold.
Stayed 1 night in Dec 2024

10/10 Excellent

Michael

Business traveler, Traveled with family
Liked: Amenities
Everything was great
Stayed 5 nights in Nov 2024

10/10 Excellent

Butch

Stayed 2 nights in Nov 2024

10/10 Excellent

Amber

Stayed 1 night in Nov 2024

10/10 Excellent

Reynold

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Cheri, Olathe

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay at the hotel. There was a boil water warning because of Helene but we weren't concerned with that. The restaurant served some great food and the staff was very nice. The rooms were cleaned and stocked!
Stayed 2 nights in Nov 2024

10/10 Excellent

Donna

Stayed 1 night in Sep 2024

2/10 Terrible

Tracy

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Canceled my reservataion less than 24 hours before I was to arrive. OK to cancel given the hurrican damage but no communication for over 3 days after shutdown was not acceptable. Leah Singleton
Stayed 4 nights in Oct 2024

10/10 Excellent

rose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the openness of the lobby and the rooms were very comfortable.
Stayed 1 night in Sep 2024

10/10 Excellent

William

Stayed 2 nights in Sep 2024

10/10 Excellent

Johnny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so wonderful.
Stayed 1 night in Sep 2024

10/10 Excellent

Thomas

Traveled with group, Traveled with partner
Quick, friendly check in. Comfortable room.
Stayed 1 night in Sep 2024

4/10 Poor

Mark

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed in room 307. Half of the electrical receptacles did not work. Shower head was horrible. No microwave. I had to go down to lobby level for getting my ice for my room.
Stayed 3 nights in Sep 2024

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean. The outside pool needs to be cleaned more and the fitness center was out of service. Other than that stay was good.
Stayed 2 nights in Sep 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Great property, clean, well staffed. Only complaint was the breakfast which was not worth the upcharge.
Stayed 1 night in Sep 2024

10/10 Excellent

Justin

Stayed 2 nights in Aug 2024

10/10 Excellent

Jeanette

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Barbara

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, great friendly staff, clean rooms, lots of amenities. It was a great stay! I always love staying with Holiday Inn!
Stayed 1 night in Sep 2024

10/10 Excellent

Cheryl

Traveled with partner
Liked: Cleanliness, amenities
Couteous staff. Cleanliness. Bar that served dinner as well. Wide variety of breakfast items available
Stayed 2 nights in Sep 2024

8/10 Good

Dylan, Franklin

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I really loved the time we had here! The staff were super friendly and accepting. The only aspects I didn’t like is the cost of food and drinks were expensive, and the accommodations that were required in the app of Expedia were not looked at until I called! When I called they had to switch our room to the needed handicapped. When me and my husband got there, the accommodations like the shower chair was broken and not nailed to the ground like it should be, and the extra they had was way too small for me. It was also our honeymoon so we didn’t have much privacy as we wanted, adult times were very limited because we had neighbors and close to others in the pool area. I also was told they was handicap accommodating for the pool area and hot tub, but it wasn’t wheelchair friendly and having steps.
Stayed 2 nights in Sep 2024

4/10 Poor

Diana

Traveled with partner
Disliked: Property conditions & facilities
The lady at the desk was rude and tried to charge an extra 100$ the toilet in the room was too low for us . Hard to get on and off the toilet. She said the extra 100$ was an incidental fee. And my debit card was compromised after they used my card .
Stayed 2 nights in Sep 2024