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Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area by IHG

Exterior
Interior
Free daily continental breakfast
Interior
Interior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Pet friendly
  • Gym
  • Housekeeping

Explore the area

Map
12 Rocky Ridge Road, Asheville, NC, 28806
  • Asheville Outlets
    ‪2 min walk‬
  • Biltmore Estate
    ‪8 min drive‬
  • The Orange Peel
    ‪9 min drive‬
  • Asheville, NC (AVL-Asheville Regional)
    ‪11 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Ground Floor

1 bedroom, in-room safe, desk, blackout drapes

Suite, 1 King Bed with Sofa bed, Ground Floor

10.0 out of 10
Exceptional
(1 review)
  • 345 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

1 bedroom, in-room safe, desk, blackout drapes

Standard Room

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Queen Beds, Jetted Tub

1 bedroom, in-room safe, desk, blackout drapes

Suite, 2 Queen Beds, Jetted Tub

8.8 out of 10
Excellent
(3 reviews)
  • 395 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

1 bedroom, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(32 reviews)
  • 310 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, in-room safe, desk, blackout drapes

Standard Room, 2 Queen Beds

9.6 out of 10
Exceptional
(87 reviews)
  • 310 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed | 1 bedroom, in-room safe, desk, blackout drapes

Suite, 1 King Bed with Sofa bed

9.6 out of 10
Exceptional
(11 reviews)
  • 345 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub, Non Smoking (Accessible Tub)

Standard Room, 1 King Bed, Accessible Bathtub, Non Smoking (Accessible Tub) | 1 bedroom, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed, Accessible Bathtub, Non Smoking (Accessible Tub)

9.2 out of 10
Wonderful
(27 reviews)
  • 310 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Roll-in Shower, Non Smoking (Roll-In Shower)

1 bedroom, in-room safe, desk, blackout drapes

Standard Room, 1 Queen Bed, Roll-in Shower, Non Smoking (Roll-In Shower)

8.4 out of 10
Very good
(5 reviews)
  • 310 sq ft
  • Sleeps 2
  • 1 Queen Bed

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Suite, 1 Bedroom, Non Smoking | 1 bedroom, hypo-allergenic bedding, down comforters, desk

Country Inn & Suites by Radisson, Asheville - Outlet Mall

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.6 out of 5, Wonderful, (1015)
$91 nightly
The price is $91 total
includes taxes & fees
Country Inn & Suites by Radisson, Asheville - Outlet Mall

About this property

Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area by IHG

Hotel in West Asheville
A 24-hour fitness center, a hot tub, and a seasonal outdoor pool are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and dry cleaning are onsite.
Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area by IHG offers 108 air-conditioned accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas and include sofa beds. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

A seasonal outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to a seasonal outdoor pool, Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area by IHG provides a hot tub and a 24-hour fitness center. A computer station is located on site and wired and wireless Internet access is complimentary. Business-related amenities consist of a business center and a meeting room. A complimentary breakfast is offered each morning. Event facilities measuring 700 square feet (65 square meters) include conference space. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. Complimentary self parking is available on site.

Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area by IHG is a smoke-free property.

A complimentary continental breakfast is served each morning between 6:30 AM and 9:30 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Hot tub
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 700 square feet of conference space
  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator (48 inch wide door)
  • Handrails in stairways (36 inches high)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 5 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)
  • Sofa bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Parking for buses, RVs, or other large vehicles is not available at this property.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30.00 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 30.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
Pool access available from 10 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Asheville-Biltmore Square
Holiday Inn Express Hotel Asheville-Biltmore Square
Holiday Inn Express Hotel Suites Asheville Outlets
Holiday Inn Express Suites Asheville SW Outlet Ctr Area
Holiday Inn Express Hotel Suites Asheville Biltmore Square
Holiday Inn Express Suites Asheville SW Outlet Ctr Area by IHG
Holiday Inn Express Hotel Suites Asheville Outlets an IHG Hotel

Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 682 out of 1001 reviews
Rating 8 - Good. 233 out of 1001 reviews
Rating 6 - Okay. 49 out of 1001 reviews
Rating 4 - Poor. 26 out of 1001 reviews
Rating 2 - Terrible. 11 out of 1001 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Charlotte

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and convenient. Will be back.
Stayed 1 night in Apr 2025

6/10 Okay

Mariah

Liked: Staff & service
Facility felt old, especially the room. Gym treadmill and elliptical were down. Breakfast was well done and had plenty of options.
Stayed 1 night in Apr 2025

8/10 Good

Yolanda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay. Close to downtown ashville
Stayed 2 nights in Mar 2025

10/10 Excellent

Kristin

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff.
Stayed 1 night in Mar 2025

8/10 Good

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk and breakfast staff were amazing, kind, and hard working. The cleaning crew did a good job as well. Everything was tidy and well kept. The breakfast was the best we’ve had at at continental with the coolest pancake maker machine! The hotel is a little outdated and the 4th floor reeks of smoke but the beds were comfy and clean and we had no issues.
Stayed 5 nights in Feb 2025

8/10 Good

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Clean nice hotel. Nice variety for breakfast
Stayed 2 nights in Mar 2025

10/10 Excellent

Dorothy

Stayed 1 night in Mar 2025

10/10 Excellent

Mark

Stayed 4 nights in Mar 2025

8/10 Good

Joe

Was exactly what it said it was
Stayed 3 nights in Mar 2025

8/10 Good

Jann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

Nice property, clean and well appointed. Hot tub is in a small room making it less inviting. Breakfast had a good selection of options. Easy drive to downtown and Biltmore Estate.
Stayed 2 nights in Mar 2025

10/10 Excellent

RICHARD

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot close to everything that was clean and staff were great. Outside of turning into their entrance, that place was everything we could ask for. Thank you
Stayed 1 night in Mar 2025

6/10 Okay

Chris

Traveled with partner
Disliked: Amenities, property conditions & facilities
Convenient location, property is in desperate need of updating and cleaning.
Stayed 1 night in Mar 2025

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice stay.
Stayed 1 night in Mar 2025

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worth the stay

The property was quiet and comfortable. The room was fairly large. The desk chair was too squeaky and will wake up anyone sleeping. Some amenities in the room like a microwave and refrigerator. The breakfast was good with bacon, sausage, scrambled eggs, pancakes, cereal and yogurt plus more. The only complaint is that they overcooked the scrambled eggs the day I was there. I think most places would have thrown out eggs that were that overcooked (burned), but they served them anyway. The front desk staff were friendly. Eleanor is an interesting girl if you get to meet her. I would stay here again.
Stayed 1 night in Mar 2025

8/10 Good

Raymond

Liked: Cleanliness, property conditions & facilities, room comfort

Nice and quiet

This was an overnight stay while traveling to my final destination. The room was large and comfortable. The property was quiet despite some noisy guests. The door to the bathroom in room 311 needs to be replaced. It is either damaged or effected by the humidity in the room. The desk chair was very squeaky and loud so if someone need to sleep and someone else needed to stay up, the chair would keep waking the sleeping person up. The breakfast was good with hot and cold options. They had bacon, sausage, scrambled eggs, pancakes, cereal, and yogurt to name a few things. It was a nice start to the day. I would stay here again.
Stayed 1 night in Feb 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place. Stay here every time I am in town
Stayed 3 nights in Feb 2025

10/10 Excellent

Angelica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent!

Excellent place, excellent staff, great location! Not sure if the room beside of us was a smoking room or not but you could smell cigarette smoke when we woke up this morning maybe just thin walls? No complaint otherwise though
Stayed 1 night in Feb 2025

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very clean & comfortable.
Stayed 1 night in Feb 2025

10/10 Excellent

Tamira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Shawn

Stayed 1 night in Feb 2025