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DoubleTree by Hilton Asheville Downtown

4.0 star property

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Photo gallery for DoubleTree by Hilton Asheville Downtown

Rooftop terrace
Reception
Exterior
2 restaurants, breakfast, dinner served; American cuisine
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Room service
  • Bar
  • 24/7 front desk

Explore the area

Map
199 Haywood St, Asheville, NC, 28801
  • Harrah's Cherokee Center - Asheville
    ‪4 min walk‬
  • Downtown Market Asheville
    ‪6 min walk‬
  • The Orange Peel
    ‪12 min walk‬
  • Asheville, NC (AVL-Asheville Regional)
    ‪19 min drive‬

Room options

View all photos for Room, 2 Queen Beds, High Floor

42-inch TV with cable channels, MP3 dock

Room, 2 Queen Beds, High Floor

  • 390 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Mountain View

Room, 2 Queen Beds, Mountain View | View from room

Room, 2 Queen Beds, Mountain View

  • Mountain view
  • 390 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, High Floor (Mobility & Hearing, Bathtub)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible, High Floor (Mobility & Hearing, Bathtub)

  • City view
  • 390 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

  • 390 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible (Hearing)

  • 390 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds

  • 390 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Mountain View (2 Rooms)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Mountain View (2 Rooms)

  • Mountain view
  • 720 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Mountain View (Mobility & Hearing, Bathtub, 2 Rooms)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible, Mountain View (Mobility & Hearing, Bathtub, 2 Rooms)

  • Mountain view
  • 720 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Groom)

Suite, 1 King Bed (Groom) | Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed (Groom)

  • Mountain view
  • 700 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Bridal)

Suite, 1 King Bed (Bridal) | Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed (Bridal)

  • Mountain view
  • 720 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

  • 340 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Mountain View

42-inch TV with cable channels, MP3 dock

Room, 1 King Bed, Mountain View

  • Mountain view
  • 340 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, High Floor

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, High Floor

  • 340 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, City View, Corner

Room, 1 King Bed, City View, Corner | Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, City View, Corner

  • City view
  • 400 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, High Floor (Mobility & Hearing, Bathtub)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, High Floor (Mobility & Hearing, Bathtub)

  • 340 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed

  • 340 sq ft
  • Sleeps 4
  • 1 King Bed

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  • Free WiFi
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4.5 out of 5, Wonderful, (1001)
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The price is $216 total
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About this property

DoubleTree by Hilton Asheville Downtown

4-star hotel in Downtown Asheville
This smoke-free hotel features 2 restaurants, an indoor pool, and 2 bars/lounges. WiFi in public areas is free. Additionally, a 24-hour fitness center, a rooftop terrace, and a coffee shop/cafe are onsite.
DoubleTree by Hilton Asheville Downtown offers 140 air-conditioned accommodations with MP3 docking stations and safes. Accommodations offer separate sitting areas. Beds feature premium bedding. Premium cable television is provided. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
DoubleTree by Hilton Asheville Downtown features an indoor pool and a 24-hour fitness center. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and 3 meeting rooms. Event facilities measuring 2020 square feet (188 square meters) include conference space. This business-friendly hotel also offers a rooftop terrace, a vending machine, and concierge services. Onsite parking is available (surcharge), along with a car charging station.

DoubleTree by Hilton Asheville Downtown is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
The Montford Rooftop Bar - This rooftop bar specializes in American cuisine and serves dinner and light fare. Guests can enjoy alfresco dining (weather permitting). Reservations are required.
The Dogwood Cafe - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Secured, uncovered self parking on site (USD 25 per night)
  • Secured, covered valet parking on site (USD 25 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 18 for adults and USD 12 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Couples/private dining

Restaurants on site

  • The Dogwood Cafe
  • The Montford Rooftop Bar

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • 2,020 square feet of conference space
  • 3 meeting rooms
  • Business center

Outdoors

  • In a provincial park
  • In the mountains
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (44 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 2015
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay (maximum USD 125 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
4 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 18 for adults and USD 12 for children
  • Uncovered self parking fee: USD 25 per night (in/out privileges)
  • Covered valet parking fee: USD 25 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay (maximum USD 125 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hyatt Place Asheville/downtown Hotel Asheville
Hyatt Place Asheville/downtown Hotel
Hyatt Place Asheville/downtown Asheville
Hyatt Place Asheville/downtown
Doubletree By Hilton Asheville
Hyatt Place Asheville/Downtown
DoubleTree by Hilton Asheville Downtown Hotel
DoubleTree by Hilton Asheville Downtown Asheville
DoubleTree by Hilton Asheville Downtown Hotel Asheville

DoubleTree by Hilton Asheville Downtown Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 619 out of 1000 reviews
Rating 8 - Good. 232 out of 1000 reviews
Rating 6 - Okay. 81 out of 1000 reviews
Rating 4 - Poor. 46 out of 1000 reviews
Rating 2 - Terrible. 22 out of 1000 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Pamela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband is in a wheelchair and sometimes traveling can be difficult. This hotel is the best experience we have ever had from the easy parking for a handicap van to the spacious room with every thing we could need. We would stay here again gladly and highly recommend it to anyone.
Stayed 1 night in Feb 2025

10/10 Excellent

Jill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place to stay, many places to walk to, Staff was super friendly, clean place
Stayed 1 night in Feb 2025

10/10 Excellent

JUDSON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was 10/10 except the PAID $18 per person breakfast that was abysmal. Pancakes were crackers, bacon was one giant lump that you had to rip apart, bread on display was molding, it was comical. It ends at 10am and they started taking stuff away at 9:40 so we were left with almost nothing to eat....again...for $36 GD dollars
Stayed 11 nights in Feb 2025

10/10 Excellent

Jodie

Stayed 2 nights in Feb 2025

10/10 Excellent

Colton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was very smooth and as expected all around!
Stayed 1 night in Feb 2025

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience to where I was visiting
Stayed 1 night in Feb 2025

10/10 Excellent

Chris

Stayed 2 nights in Feb 2025

10/10 Excellent

Paulette

Stayed 4 nights in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location- walking distance good to lots

Clean, comfortable and convenient! Great staff. You will have to pay for parking.
Stayed 1 night in Feb 2025

8/10 Good

Rontgen

Stayed 4 nights in Feb 2025

8/10 Good

James

Stayed 3 nights in Jan 2025

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

Stacey, Southport

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very easy to get to from the highway and it was easy to walk to restaurants and shops. The only thing that you need to be aware of is there is a $25 per night parking fee.
Stayed 2 nights in Jan 2025

8/10 Good

NICOLE, Reynoldsburg

Stayed 1 night in Jan 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

2/10 Terrible

India

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff at this hotel were really rude and not very understanding of a situation that their system caused. My bestfriends birthday was ruined bc we were charged double for 1 night at this hotel, it took a whole week for me to get any funds back and it ruined our brunch plans and everything! I am very upset with this hotel, and the breakfast was absolutely horrible
Stayed 1 night in Jan 2025

8/10 Good

Clayton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and very clean hotel!
Stayed 1 night in Jan 2025

10/10 Excellent

Frank

Stayed 2 nights in Jan 2025

10/10 Excellent

Lisie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk kind and for what we were there for completely perfect ! Recommended
Stayed 1 night in Dec 2024

10/10 Excellent

Michael

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel felt very welcoming immediately upon entering. The front desk staff greeted us and checked us in promptly, and we easily made it to our room which, with two queen beds and a pullout, was sized and suited perfectly for our family. It was so comfortable in the room! My kids fully enjoyed the pool. We also made use of the lounge area with those we were in town with. No area of the hotel disappointed at all. Very close to the Cherokee Center, we could have walked but the weather made us change our minds. Super short drive. Absolutely a perfect stay! Have stayed at other DoubleTrees but this was the best to date.
Stayed 2 nights in Jan 2025

10/10 Excellent

Fredrika

Traveled with group, Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Despite the snow, we really enjoyed our stay lol!! Everyone was pleasant and welcoming. We really enjoyed our rooftop meal and the snowy views. Definitely would stay here again if I have to come back.
Stayed 1 night in Jan 2025

10/10 Excellent

John

Stayed 3 nights in Dec 2024

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024