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Eastwell Manor, Champneys Hotel & Spa

4.0 star property

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Photo gallery for Eastwell Manor, Champneys Hotel & Spa

In-room safe, free WiFi, bed sheets
Meeting facility
In-room safe, free WiFi, bed sheets
Indoor wedding
Superior Room (Manor) | In-room safe, free WiFi, bed sheets

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi
$221
includes taxes & fees
Jan 5 - Jan 6

Explore the area

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Eastwell Park, Boughton Lees, Ashford, England, TN25 4HR
  • Place, Kent Downs
    ‪1 min walk‬
  • Place, Ashford Designer Outlet
    ‪9 min drive‬
  • Place, Canterbury Cathedral
    ‪21 min drive‬
  • Airport, London (SEN-Southend)

Room options

View all photos for Suite (Manor)

Suite (Manor) | In-room safe, free WiFi, bed sheets

Suite (Manor)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Double Bed

View all photos for Room (Manor Luxe)

In-room safe, free WiFi, bed sheets

Room (Manor Luxe)

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room (Manor)

Classic Room (Manor) | In-room safe, free WiFi, bed sheets

Classic Room (Manor)

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room (Mews)

Standard Double Room (Mews) | In-room safe, free WiFi, bed sheets

Standard Double Room (Mews)

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed (Mews)

In-room safe, free WiFi, bed sheets

Standard Room, 1 Double Bed (Mews)

7.8 out of 10
Good
(6 reviews)
  • Sleeps 2
  • 1 Double Bed

Suite (Mews)

  • Sleeps 2
  • 1 King Bed

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About this property

Eastwell Manor, Champneys Hotel & Spa

4-star Ashford hotel with 2 restaurants
Along with 2 restaurants, this hotel has a full-service spa and an indoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a sauna are onsite.
Eastwell Manor, Champneys Hotel & Spa offers 23 accommodations with safes and coffee/tea makers. Satellite television is provided.

Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

An indoor pool, a seasonal outdoor pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

Guests under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Champneys has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

In addition to a full-service spa, Eastwell Manor, Champneys Hotel & Spa features an indoor pool and a hot tub. Dining is available at one of the hotel's 2 restaurants. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 5586 square feet (519 square meters) include a conference center. This Ashford hotel also offers a seasonal outdoor pool, a fitness center, and a sauna. Onsite self parking is complimentary.

Continental breakfasts are available for a surcharge and are served each morning between 7:00 AM and 9:00 AM.
The Manor - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
The Pavilion - This restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 9:00 AM for a fee: GBP 18 for adults and GBP 15 for children
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • The Manor
  • The Pavilion

Things to do

  • Fitness classes
  • Full-service spa
  • Golf
  • Gym
  • Hot tub
  • Indoor pool
  • Sauna
  • Seasonal outdoor pool
  • Steam room

Family friendly

  • Indoor pool
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference center (5,586 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 2 floors
  • 3 buildings
  • Banquet hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Room service

More

  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 10 per accommodation, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately GBP 18.00 for adults and GBP 15.00 for children
  • Pet fee: GBP 10 per accommodation, per night
  • Service animals are exempt from fees
  • Pool fee: GBP 60 per day
  • Spa fee: GBP 60 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators
The seasonal pool will be open from May to September
Pool access available from 7:00 AM to 10:00 AM
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the fitness facility
Guests under 16 years old are not allowed in the spa

Property is also known as

Eastwell Manor Champneys Hotel Ashford
Eastwell Manor Ashford
Eastwell Manor Hotel
Eastwell Manor Hotel Ashford
Eastwell Manor Ashford, Kent
Eastwell Manor Champneys Hotel
Eastwell Manor Champneys
Eastwell Manor, Champneys &
Eastwell Manor, Champneys Hotel & Spa Hotel
Eastwell Manor, Champneys Hotel & Spa Ashford
Eastwell Manor, Champneys Hotel & Spa Hotel Ashford

Eastwell Manor, Champneys Hotel & Spa Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 244 out of 600 reviews
Rating 8 - Good. 157 out of 600 reviews
Rating 6 - Okay. 107 out of 600 reviews
Rating 4 - Poor. 50 out of 600 reviews
Rating 2 - Terrible. 42 out of 600 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Tom

Liked: Staff & service
Disliked: Room comfort
Unbeknown to me when booking, the hotel is dog friendly, this is not clear on the website. We were allocated a room in the “Mews cottages” and in the room above ours were 2 dogs!! Due to there being a wedding on site of which I suspects the dogs owners were at, the dogs barked loudly everytime anybody came into the building to around 1am when the owners came back. Not anybody’s fault but it could be made clearer on the website that the hotel allows dogs in there accommodation.
Stayed 1 night in Sep 2025

6/10 Okay

roderick

Business traveler, Traveled with partner
Disliked: Amenities
The Spa is not included in the hotel offering
Stayed 1 night in Sep 2025

8/10 Good

Nicholas

Stayed 2 nights in Sep 2025

8/10 Good

Carley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Barbara

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eastwell Manor is simply a stunning property with a beautiful building. We were unable to avail ourselves of any of the spa options, but there are many. We enjoyed our time immensely. Both evenings we dined in the bar, which has an extremely limited menu. If we had one complaint that would probably be the one. The staff was extremely accommodating.
Stayed 1 night in Sep 2025

2/10 Terrible

James

Business traveler
Liked: Property conditions & facilities
Disliked: Staff & service
Staff don't listen and are generally unhelpful. The rooms are so noisy - each door for the bedrooms can only be closed loudly so if you are not the last to bed you are woken every time one of half a dozen close rooms return.
Stayed 2 nights in Sep 2025

6/10 Okay

Bidhen

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
There was no running hot water to bath and we were asked to shower in the spa which is quite a distance away so very inconvenient.
Stayed 1 night in Jul 2025

4/10 Poor

Jennifer

Disappointing experience

Sadly didn’t meet expectations, chaotic check-in with 2 1/2 hour delay to get into our room. The room in the mews cottage was ok but in dire need of attention, broken fittings, fraying carpets, cups didn’t fit in the coffee machine etc and dirty linen and food trays left for ages at bottom of stairs. Space in spa was limited so difficult if weather too cold to be outdoors, lockers in changing rooms broken or locks not working. Lovely setting and grounds but whole place badly in need of refurbishment and better management as staff trying their best but obviously stretched.
Stayed 2 nights in Aug 2025

2/10 Terrible

Harry

Stayed 1 night in Aug 2025

8/10 Good

Christine

Stayed 1 night in Aug 2025

2/10 Terrible

Emilie

Liked: Cleanliness
Stayed 1 night in Aug 2025

10/10 Excellent

Hannah

Stayed 2 nights in Jul 2025

6/10 Okay

Verified traveler

Traveled with family
Disliked: Staff & service

Disappointing service

Grounds are stunning, room comfortable but couldn’t get WiFi chrome cast to work - frustrating. Service in bar shocking, everyone was complaining. Was given a pizza that did not have correct ingredients on it as per menu, kitchen had decided to improvise due to having run out of ingredients without any communication. Not to be awkward but my son didn’t want a pizza smothered in gherkins as he doesn’t like them. This is not ok, especially if someone were to have allergies! No apology or acceptance of mistake. Distinct absence of customer care. Staff at breakfast good.
Stayed 1 night in Jul 2025

10/10 Excellent

Fareha

Stayed 1 night in Jul 2025

6/10 Okay

Terrance

Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2025

4/10 Poor

Martin

Business traveler
Disliked: Cleanliness, property conditions & facilities
£296 for a small dirty room is unacceptable. Took photo as did colleagues who had a similar experience. No breakfast included. Also provided with dirty cups and glasses which my fellow guests also encountered. The room was not worthy a 2 star hotel let alone a Champneys. Would never return.
Stayed 1 night in Jul 2025

8/10 Good

Anthony

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Jun 2025

10/10 Excellent

Stewart

Traveled with partner
Liked: Cleanliness
The hotel was a splendid surprise being a true manor in the style of a stately home with extensive grounds. We stayed in the Mews cottages which provided a large well equipped room and bathroom.
Stayed 1 night in Jun 2025

10/10 Excellent

Charlotte

Great grounds!
Stayed 2 nights in Jun 2025

10/10 Excellent

Rachel

Stayed 1 night in May 2025

6/10 Okay

Scott

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2025

6/10 Okay

Zoe

Stayed 1 night in Apr 2025

2/10 Terrible

Karolina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

AVOID- caused bad foot poisoning

My stay at this hotel back in March 2025 was very disappointing, followed a series of issues that ruined the overall experience. The spa facilities were notably dirty, with unsanitary conditions and several key amenities, such as the sauna and jets, being non-operational. The dining experience was equally disheartening. The restaurant's food quality was shockingly poor, failing to justify its expensive prices. Wl me e were initially informed by multiple staff members, including the front desk and a waitress, about a £35 dinner voucher per person. This promise influenced our menu selections, only to be rescinded upon payment, leading to considerable frustration and a breach of trust. The situation escalated further when both my partner and I suffered severe food poisoning shortly after dinner. This not only ruined our evening but also cast a pall over the entire weekend. During checkout, I overheard other guests voicing similar complaints about the misleading voucher situation, highlighting a systemic problem of unprofessionalism. The hotel staff's dismissive and rude handling of these issues. They took my contact details saying they will investigate but failed to follow up on my complaint, further compounded my dissatisfaction. I strongly advise potential guests to listen to the negative reviews and avoid this establishment unless they are prepared for disappointment and financial loss.
Stayed 1 night in Mar 2025

8/10 Good

Owen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful property!
Stayed 2 nights in Mar 2025

8/10 Good

Bobbie

Liked: Staff & service, room comfort

Night stay

Lovely service and nice night away! Pool facilities just lacked a bit of TLC, shampoo fallen off of wall in showers, sauna useable, hooks and some lockers broken in changing rooms. Breakfast was lovely and warm welcome upon check in and checkout. Would return but do not believe it to be worth the money paid.
Stayed 1 night in Mar 2025