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Eastwell Manor, Champneys Hotel & Spa

4.0 star property

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In-room safe, free WiFi, bed sheets
In-room safe, free WiFi, bed sheets
Indoor pool, seasonal outdoor pool, pool umbrellas, sun loungers
Deluxe Suite | In-room safe, free WiFi, bed sheets
Golf

Reviews

7.8 out of 10
Good

Popular amenities

  • Spa
  • Hot Tub
  • Pool
  • Room service
  • Gym
  • 24/7 front desk

Explore the area

Map
Eastwell Park, Boughton Lees, Ashford, England, TN25 4HR
  • Hollywood Bowl
    ‪6 min drive‬
  • Ashford Designer Outlet
    ‪7 min drive‬
  • Port Lympne Wild Animal Park and Gardens
    ‪15 min drive‬
  • London (SEN-Southend)

Room options

View all photos for Classic Room (Manor)

Classic Room (Manor) | In-room safe, free WiFi, bed sheets

Classic Room (Manor)

  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | In-room safe, free WiFi, bed sheets

Standard Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed (Luxe)

In-room safe, free WiFi, bed sheets

Room, 1 Double Bed (Luxe)

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite

Deluxe Suite | In-room safe, free WiFi, bed sheets

Deluxe Suite

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed

In-room safe, free WiFi, bed sheets

Standard Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

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Exterior

Ashford International Hotel & Spa

  • Pool
  • Hot Tub
  • Spa
  • Pet friendly
4.0 out of 5, Very Good, (1001)
$137 nightly
The price is $137 total
includes taxes & fees
Ashford International Hotel & Spa

About this property

Eastwell Manor, Champneys Hotel & Spa

4-star Ashford hotel with 2 restaurants
Along with 2 restaurants, this hotel has a full-service spa and an indoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a sauna are onsite.
Eastwell Manor, Champneys Hotel & Spa offers 23 accommodations with safes and coffee/tea makers. Satellite television is provided.

Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

An indoor pool, a seasonal outdoor pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

Guests under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Champneys has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

In addition to a full-service spa, Eastwell Manor, Champneys Hotel & Spa features an indoor pool and a hot tub. Dining is available at one of the hotel's 2 restaurants. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This Ashford hotel also offers a seasonal outdoor pool, a fitness center, and a sauna. Onsite self parking is complimentary.

Continental breakfasts are available for a surcharge and are served each morning between 7:00 AM and 9:00 AM.
The Manor - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
The Pavilion - This restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 9:00 AM for a fee: GBP 18 for adults and GBP 15 for children
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • The Manor
  • The Pavilion

Things to do

  • Fitness classes
  • Full-service spa
  • Golf
  • Gym
  • Hot tub
  • Indoor pool
  • Sauna
  • Seasonal outdoor pool
  • Steam room

Family friendly

  • Indoor pool
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 2 floors
  • 3 buildings
  • Banquet hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Room service

More

  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 10 per accommodation, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately GBP 18.00 for adults and GBP 15.00 for children
  • Pet fee: GBP 10 per accommodation, per night
  • Service animals are exempt from fees
  • Pool fee: GBP 60 per day
  • Spa fee: GBP 60 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators
The seasonal pool will be open from May to September
Pool access available from 7:00 AM to 10:00 AM
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the fitness facility
Guests under 16 years old are not allowed in the spa

Property is also known as

Eastwell Manor Champneys Hotel Ashford
Eastwell Manor Ashford
Eastwell Manor Hotel
Eastwell Manor Hotel Ashford
Eastwell Manor Ashford, Kent
Eastwell Manor Champneys Hotel
Eastwell Manor Champneys
Eastwell Manor, Champneys &
Eastwell Manor, Champneys Hotel & Spa Hotel
Eastwell Manor, Champneys Hotel & Spa Ashford
Eastwell Manor, Champneys Hotel & Spa Hotel Ashford

Eastwell Manor, Champneys Hotel & Spa Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 236 out of 571 reviews
Rating 8 - Good. 151 out of 571 reviews
Rating 6 - Okay. 100 out of 571 reviews
Rating 4 - Poor. 45 out of 571 reviews
Rating 2 - Terrible. 39 out of 571 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

James

Stayed 2 nights in Feb 2025

4/10 Poor

Clive

Business traveler
Disliked: Staff & service, property conditions & facilities
Restaurant was already fully booked even for guests staying overnight. Guest should have priority partially when the hotel is in a rural location. Generally, staff were not as attentive or polite as when I've stayed before. Took 3 days for a VAT receipt and three phone calls. Breakfast DIY tea was down market and not in teapots. Run out of bread for toast that's poor for price point paid. Plumbing extremely noisy in adjacent room with loud screeching I assume when taps turned on? Gym and spa very good. Staff there were very polite and helpful. I always stay in hotels with spa facilities when on business but will give Eastwell a miss next visit to Kent.
Stayed 1 night in Feb 2025

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Main hotel building is beautiful and the bar service in the evening was good. At breakfast on a Saturday morning, there didn’t seem to be enough staff helping serve a busy restaurant. We stayed in the Mews Cottages, overall the value for money was good; however, the rooms need some work to maintain them. The windows didn’t close properly, meaning the bathroom was very cold and the television didn’t work.
Stayed 1 night in Feb 2025

10/10 Excellent

Jamie

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2025

4/10 Poor

CAROLINE

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning Manor House - afternoon tea was Ok, just one lady looking after the lounge area. Clearly understaffed and only had one drink, got drinks menu and no one ever came back. Would have spent more money but missed opportunity. Room was shabby, cobwebs in windows and bedside lamps, badly water stained wallpaper in window in bedroom (Room 621). Breakfast was poorly organised too - only one person allowed to take orders it appeared. Big pots of pre made coffee that you help yourself too, buffet table not topped up regularly. Again, not enough staff. Bar service was poor also, long waits and was given alcoholic beer when ordered non alcoholic beer. Very pleased we dined at local pub down the road (highly recommend doing this if you have to stay at this place). The appearance does not match the poor standards inside. We will not be returning
Stayed 1 night in Feb 2025

4/10 Poor

Paul

Traveled with group
Disliked: Staff & service

Not great customer service. Not value for money.

Had a lovely cream tea. After that it was pretty average considering the price you pay per night. You wait a long time to get served and a long time to get drinks. Breakfast was under staffed and very frustrating to watch bad service. Little things like having bowls available and keeping the breakfast buffet well stocked was a problem.
Stayed 1 night in Feb 2025

10/10 Excellent

Kendall

Stayed 1 night in Jan 2025

10/10 Excellent

ANTHONY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The perfect venue

Always a delight to come to this fantastic hotel the staff are wonderful. The place is just a dream to be at.
Stayed 2 nights in Dec 2024

10/10 Excellent

Corinna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Stayed 1 night in Jan 2025

4/10 Poor

Verified traveler

A little disappointing 😞

Our stay at Champneys Ashford this time wasn't as good as last time unfortunately. We couldn't enjoy the spa freely because of the restrictions on entry times for certain guests. Also, the chlorine levels were so high that everyone's eyes were stinging. And on the second day, the jacuzzi wasn't working at all. There were no robes in anyone's rooms so people were having to chase around to find their own robes. The bedroom was filled with cobwebs and was quite chilly, but somehow I managed to get burnt by the piping hot towel rail in the bathroom. A bit dangerous! As a married couple, we wanted a romantic spa break so booked a double room. However, we ended up with twin beds pushed together. So no snuggles for us unfortunately. The breakfast was okay, and the staff were very friendly, but we waited over 45mins for our breakfast to be cooked which took us past the 11am checkout time, and then we almost missed our cab to the station. Let's hope they don't deduct my account for late checkout. Unfortunately I don't think we will be back again. Although the grounds are beautiful, the standards seem to be slipping.
Stayed 1 night in Dec 2024

2/10 Terrible

Raylee

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property steeped in history with fantastic grounds ,restaurant and spa
Stayed 1 night in Dec 2024

4/10 Poor

EROL

Business traveler, Traveled with partner
When arriving at check in time, we were told to wait by the fire place. After waiting 15 minutes, 3 couples had walked in and checked in. Unsure why we had to wait. When mentioned to staff member at check in. She claims she had no idea. The room placement was set next to a busy door for other hotel users. This was very loud and disturbing. Room was small and cosy but interior was fairly dated. Ceilings were peeling, wall paint peeling and dust in all corners of the room. Requested a king bed for couple and received 2 single beds butted up together. Spa facilities were good and clean.
Stayed 2 nights in Nov 2024

10/10 Excellent

Owen

Stayed 1 night in Nov 2024

10/10 Excellent

Rajan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

Robert

Stayed 1 night in Nov 2024

8/10 Good

cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

2/10 Terrible

Jordon

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It costs more than its worth! Very disappointing!
Stayed 1 night in Sep 2024

6/10 Okay

Natasha

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 2 nights in Jul 2024

8/10 Good

Daniel

Stayed 2 nights in Oct 2024

10/10 Excellent

ANTHONY

Business traveler

The best in Kent

One of the best hotels in Kent and when I’ve been coming to you for 20 years is a favourite highly recommended
Stayed 1 night in Oct 2024

8/10 Good

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
The grounds and main building are lovely but it’s worth noting that the accommodation bought on Expedia was not in the main building but a modern building on the same site. After initial teething problems with the room we enjoyed our overnight stay. The weather was beautiful enabling use of the outdoor pool which was a very relaxing area compared to the busy indoor spa facilities. The restaurant was fabulous for dinner and breakfast.
Stayed 1 night in Oct 2024

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort

Autumn visit

Stunning old mansion, beautiful views and gardens , escape from the real world to past times , we took two dogs , lovely walks , we didn't use the spa , outdoor pool was very nice, our room was away from the main house in the mews , I would say a little tired and needing some love and attention but warm and comfortable, everything worked. Breakfast was very nice good selection service good , our last day breakfast was a let down , served cold and not as good as the other days (maybe different chef). We were lucky enough to be shown some of the rooms in the main house stunning with amazing views old fashioned luxury with modern twists , yes it's old and needs constant maintenance more in some areas , but for us a very nice break loved the peace and quiet , don't be put off by the poor reviews go and see for yourself We can all pick faults and give bad reviews for small things that irritate, annoy it's a lovely old mansion enjoy it
Stayed 4 nights in Sep 2024

10/10 Excellent

Natasha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing stay beautiful grounds to walk on also breakfast was great plenty to have from fruits to a full english breakfast !!!
Stayed 1 night in Sep 2024

10/10 Excellent

Stephen

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024