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The Veil

5.0 star property

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Photo gallery for The Veil

Children's play area - indoor
Exterior
Deep-tissue massages, sports massages, massages
Junior Double Room | Living area | 103-inch Smart TV with digital channels, TV
Senior Double Room | Pillowtop beds, minibar, in-room safe, blackout drapes

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Breakfast included
  • Parking included
  • Housekeeping
  • Air conditioning
  • Laundry

Explore the area

Map
Zhalayyri street 4, Astana, 10000
  • Kazakhstan Ministry of Foreign Affairs
    ‪4 min drive‬
  • Bayterek Tower
    ‪5 min drive‬
  • The US Embassy and the Consulate in Kazakhstan
    ‪6 min drive‬
  • Astana (NQZ-Nursultan Nazarbayev Intl.)
    ‪26 min drive‬

Room options

View all photos for Standard Double Room

Pillowtop beds, minibar, in-room safe, blackout drapes

Standard Double Room

  • 420 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Double Room

Hair dryer, bathrobes, slippers, heated floors

Junior Double Room

  • 534 sq ft
  • Sleeps 3
  • 1 King Bed OR 1 Twin Sofa Bed

View all photos for Presidential Apartment

View from room

Presidential Apartment

  • 1067 sq ft
  • City view
  • Sleeps 7
  • 2 King Beds and 1 Twin Sofa Bed

View all photos for Junior Double Room

Hair dryer, bathrobes, slippers, heated floors

Junior Double Room

  • 569 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Senior Double Room

Pillowtop beds, minibar, in-room safe, blackout drapes

Senior Double Room

  • 605 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Queen Sofa Bed

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About this property

The Veil

5-star hotel in Almaty District
This hotel features 3 restaurants, a full-service spa, and 2 bars/lounges. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a snack bar/deli, a steam room, and a coffee shop/cafe are onsite.
The Veil offers 47 air-conditioned accommodations with minibars and safes. Beds feature pillowtop mattresses. 103-inch Smart televisions come with digital channels. Bathrooms include bathrobes, slippers, and hair dryers.

This Astana hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Recreational amenities at the hotel include a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages and sports massages.
The Veil features a full-service spa and a steam room. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

This luxury hotel also offers spa services, coffee/tea in a common area, and concierge services. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite covered self parking is complimentary.

The Veil has designated areas for smoking.

A complimentary continental breakfast is served each morning between 7:00 AM and 11:30 AM.
Di wang - Onsite theme restaurant.
Cantinetta Antinori - Onsite fine-dining restaurant. Open select days.
Line Brew Reserve - This steakhouse specializes in local and international cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
The Veil cafe - This family restaurant serves breakfast only. Open daily.

Languages

English, Russian, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free secured, covered self parking on site

Food and drink

  • Free continental breakfast available daily 7:00 AM to 11:30 AM
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cantinetta Antinori
  • Di wang
  • Line Brew Reserve
  • The Veil cafe

Things to do

  • Full-service spa
  • Playground
  • Steam room

Family friendly

  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Turndown service

Full-service spa

  • Deep-tissue massages
  • Sports massages

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Hair dryer
  • Heated bathroom floor
  • Slippers
  • Towels provided

Entertainment

  • 103-inch smart TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 70 per day

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 70 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Property Registration Number 970940001358

We should mention

This property does not have elevators
If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

The Veil Hotel
The Veil Astana
The Veil Hotel Astana

The Veil Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 21 out of 30 reviews
Rating 8 - Good. 6 out of 30 reviews
Rating 6 - Okay. 1 out of 30 reviews
Rating 4 - Poor. 0 out of 30 reviews
Rating 2 - Terrible. 2 out of 30 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

9.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Alisher

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

christina

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff were inattentive. At check in I asked to combine my two reservations and was told someone would get back to me, no one did. At check out, it was a near argument with the staff (who were asleep when I was trying to leave) about them saying I needed to have my room checked before I was “allowed” (in his words) to leave. Other staff didn’t speak English and were unhelpful when I tried to communicate over Google translate. My room was not cleaned one of the nights I stayed. I expected more from a hotel of this caliber.
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and Comfy star
Hotel is so elegant, rooms are are very nice and staff is very professional and friendly. Breakfast and location were also very nice.
Stayed 3 nights in Aug 2024

10/10 Excellent

Khaled

Stayed 1 night in Jun 2024

10/10 Excellent

Khaled

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Particular and beautiful decoration. The staff is wonderful. Have a very famous restaurant. Just I didn’t like the bathroom, the sink is not very comfortable as it should be unusual bathroom
Stayed 2 nights in Jun 2024

10/10 Excellent

Nick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is wonderful, the restaurants are great, the staff is fantastic. The only thing I would change is to allow water to be thrown on the rocks in the sauna. The HUUM Electric sauna stove is designed for allowing water on the stones and the sauna is beautiful, but there is a sign not allowing. This is a mistake by the management that needs to be reviewed to make this spa area perfect.
Stayed 1 night in Mar 2024

10/10 Excellent

Dusan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very unique hotel, with stunning views and closeness to the city centre!
Stayed 4 nights in Mar 2024

8/10 Good

Ayaz

Liked: Cleanliness

6/10 Okay

Sean

Traveled with partner
Liked: Cleanliness
While The Veil is a beautifully designed hotel, it's also a glaring example of "form over function." First of all, I would not recommend staying at this hotel in the winter. None of the windows are double-paned, and all of the common areas, including the restaurants, are freezing cold. I even felt bad for staff. To make matters worse, the heater didn't work in our room. And, while they did eventually move us to a warmer room, it took them 2 days to do so, and only after they continued to assure us the heater worked fine. It didn't, as the room they finally moved us to was significantly warmer. Not only did they not apologize for this hassle, or help us switch rooms, but on multiple occasions staff members entered our room without knocking first! Good restaurants, good location, but the staff needs some serious training. And again, while the hotel might be comfortable in the summer months, it certainly wasn't a place I'd recommend in December.
Stayed 7 nights in Dec 2023

8/10 Good

Alexander

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cold astana
It was reasonably good. Price fits expectation. Certainly clean. Restorable are good but very expensive.
Stayed 2 nights in Dec 2023

10/10 Excellent

Kevin, Tampa

Stayed 5 nights in Sep 2023

10/10 Excellent

Sergey

Liked: Staff & service, property conditions & facilities
Exclusive modern designers hotel with huge beautiful rooms, all in wood panneling, high seilings, very close to the government quarters on rhe river bank. Very good 4 restaurants 8n different styles. Spa. Fare pricing.
Stayed 4 nights in Sep 2023

10/10 Excellent

Marina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for Singles and couples
Great for Singles and couples
Stayed 1 night in Aug 2023

10/10 Excellent

Kristina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is friendly, helpful and professional attention to details is seen everywhere Hotel is beautiful and unique, not like any other hotels Located close to everything you may need
Stayed 1 night in Jun 2023

10/10 Excellent

Vladlen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New. Tasty. Comfortable. Kids frendly
Amaizing hotel in Astana. Service was fantastic. Incredible cousine. I recommend it
Stayed 1 night in Apr 2023

10/10 Excellent

Assima

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and accommodating staff

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this hotel is outstanding

10/10 Excellent

Hege

Stayed 4 nights in Sep 2024

10/10 Excellent

Randi Skaar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024

8/10 Good

Stefano

Stayed 4 nights in Sep 2024

8/10 Good

Alexander

Stayed 1 night in Jul 2024

10/10 Excellent

Simone

Stayed 2 nights in Jul 2024

2/10 Terrible

Feyzullah

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stylish Hotel
Absolutely recommended! The only negative thing was that I can say there was lack of comfort chair on the lobby area. So nice designed very stylish hotel. You may want to spend more quality time there…
Stayed 3 nights in Feb 2024