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Koanze Luxury Hotel & Spa

3.0 star property

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March 2025

Photo gallery for Koanze Luxury Hotel & Spa

Family Villa, Multiple Beds, Non Smoking | Lake view
Family Villa, Multiple Beds, Non Smoking | Egyptian cotton sheets, premium bedding, down comforters
Family Villa, Multiple Beds, Non Smoking | Lake view
Family dining
Egyptian cotton sheets, premium bedding, down comforters

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Pet friendly
  • Pool
  • Breakfast included
  • Room service

Explore the area

Map
Hidalgo 530 Col Cruz del Rayo, Atemajac de Brizuela, JAL, 45790
  • Sierra de Chiquilistlan
    ‪11 min drive‬
  • Los Piedrotas
    ‪34 min drive‬
  • Monte Coxala Spa
    ‪83 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Egyptian cotton sheets, premium bedding, down comforters

Suite, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Suite, 2 Double Beds, Non Smoking

Comfort Suite, 2 Double Beds, Non Smoking | Egyptian cotton sheets, premium bedding, down comforters

Comfort Suite, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 King Bed, Non Smoking, Garden View

Executive Suite, 1 King Bed, Non Smoking, Garden View | Egyptian cotton sheets, premium bedding, down comforters

Executive Suite, 1 King Bed, Non Smoking, Garden View

  • 484 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Koanze Luxury Hotel & Spa

3-star Atemajac de Brizuela hotel with restaurant
A full-service spa, an indoor pool, and a restaurant are available at this hotel. Free breakfast (local cuisine), free WiFi in public areas, and free self parking are also provided. Other amenities include a bar/lounge, a sauna, and massage/treatment rooms.
Koanze Luxury Hotel & Spa offers 23 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. These individually decorated and furnished accommodations include day beds. Select Comfort beds feature Egyptian cotton sheets, down comforters, and premium bedding. 49-inch Smart televisions come with Netflix. Bathrooms include showers and hair dryers.

This Atemajac de Brizuela hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a sauna.
IKIGAI has 5 treatment rooms including rooms for couples. Services include hot stone massages and Swedish massages. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

In addition to a full-service spa, Koanze Luxury Hotel & Spa features an indoor pool and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 3-star property consist of a business center and meeting rooms. Event facilities measuring 129 square feet (12 square meters) include conference space. This business-friendly hotel also offers spa services, a terrace, and tour/ticket assistance. Complimentary self parking is available on site.

Koanze Luxury Hotel & Spa has designated areas for smoking.

A complimentary local cuisine breakfast is served each morning between 8:00 AM and noon.
Koanze Luxury Hotel & Spa has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free local cuisine breakfast available daily 8:00 AM to noon
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 129 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Couples treatment rooms
  • Hot stone massages
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Down comforter
  • Egyptian cotton sheets
  • Select Comfort mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 49-inch smart TV
  • Netflix

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 8:00 AM - 11:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of MXN 500 per pet, per stay, plus a deposit of MXN 500.0 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet deposit: MXN 500.0 per stay
  • Pet fee: MXN 500 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
Guests under 16 years old are not allowed in the spa

Property is also known as

Koanze Luxury Hotel Atemajac de Brizuela
Koanze Luxury Hotel
Koanze Luxury Atemajac de Brizuela
Koanze Luxury
Koanze Luxury Hotel Spa
Koanze & Spa Atemajac Brizuela
Koanze Luxury Hotel & Spa Hotel
Koanze Luxury Hotel & Spa Atemajac de Brizuela
Koanze Luxury Hotel & Spa Hotel Atemajac de Brizuela

Koanze Luxury Hotel & Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 190 out of 269 reviews" "
Rating 8 - Good. 53 out of 269 reviews" "
Rating 6 - Okay. 15 out of 269 reviews" "
Rating 4 - Poor. 6 out of 269 reviews" "
Rating 2 - Terrible. 5 out of 269 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

6/10 Okay

David

Traveled with family
Liked: Cleanliness
Stayed 1 night in Jul 2024

6/10 Okay

Stoyno

Traveled with group
Liked: Cleanliness, staff & service
At first place this is not a spa hotel, having pool and massage didn't mak a spa hotel There is no hot water in the shower, typical for Mexico but not expected in a $400 a night hotel. My personal opinion, money for nothing.
Stayed 1 night in Mar 2024

8/10 Good

Laura E

Stayed 1 night in Feb 2023

10/10 Excellent

Lety

Stayed 1 night in Feb 2022

10/10 Excellent

María Cristina

Stayed 1 night in Feb 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic structure, gardens with attention to the smallest details. Peace and quiet. I did not like the inefficiency of the wifi
Stayed 1 night in Nov 2021

10/10 Excellent

Diana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa is so cools, and also the hotel, the Aura restaurant is also delicious.
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a really nice experience. Everything was clean and staff was very helpful
Stayed 1 night in Nov 2019

8/10 Good

Stephany

Liked: Cleanliness, property conditions & facilities, room comfort
Changes in two years.
This was my second stay at Kwanze. It is still gorgeous and a beautiful zen experience, but service was not as good as it was two years ago. There was no cream for coffee nor Kahlua for an after dinner drink. Bread was delivered at the end of our meal. The lights between our beds didn’t work. These are minor things but for the price they charge, they shouldn’t happen. We borrowed a cork screw to use in our room and were charged $12:50 USD
Stayed 1 night in Aug 2021

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Increíble experiencia
Disfrutando cada detalle, todos los espacios y la gran atmósfera que tiene este ambiente. Habitaciones amplias, limpias y sobre todo cómodas.
Stayed 1 night in Jan 2021

10/10 Excellent

Noellie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Increíble estancia
Es une experiencia sorprendente, el servicio es maravilloso, los cuartos hermosos y súper amplios. El desayuno muy bien servido y te lo llevan hasta tu cuarto. Vale cada peso que pagas. ¡Recomiendo pidan la margarita mezcla en el bar, es la mejor!!!
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2021

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

10/10 Excellent

claudio

Stayed 1 night in Sep 2020

10/10 Excellent

Ana Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gracias
Todos los empleados muy amables, el lugar muy relajante desde que llegas y los tratamientos del spa muy bien pensados
Stayed 2 nights in Jul 2020

8/10 Good

Cintia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Koanze perfect getaway to relax
Koanze property, amenities & spa are amazing, however the jacuzzi & outside lakes requires more cleaning
Stayed 2 nights in Dec 2019

4/10 Poor

Prdro

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Horrible food, horrible slow service.
The facility presents itself as a luxury resort. Although the facility grounds are aceptable, the high cost makes it good at best not excellent. We were there for two days, on the last day the hot water failed, they were unable to fix it so I did not shower as the water was too cold. The food at the restaurant was horrible, the meat labeled as prime it is not, it is the lowest quality you will ever find. The cook cannot cook easy over eggs and I had to return them as they were overcooked, yet the second order of eggs were not much better. The salad that I ordered had a slimy worm in it. When I complained to the manager he explained the worm was in the salad because they grow their own vegetables and don’t use pesticides. He offered to exchange it but I did not want to eat anymore after that. The avocado in the salad had brown spots, the quality than not even subway would serve. We ordered a cheesecake, however it was not, instead they gave us a processed brick of white sweet stuff covered with chocolate. Overall the food is the worst I had ever eaten in such a kind of resort. There were other couples complaining about the food, I doubt my case was isolated. The service at the restaurant is very slow when they bring the food is already cold.
Stayed 2 nights in Nov 2019

8/10 Good

Jorge H.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lighting
Great experience, delicious food, beautiful view and great location! FYI please turn on the outdoor lights at night. I had to use my cellphone flash light!
Stayed 3 nights in Sep 2019

10/10 Excellent

Maria Elisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar excelente, precioso, pero si le falta calidad (sazon) a la comida. El personal muy amable pero si algo sale fuera de su rutina, como un error de agenda de SPA, les cuesta resolverlo
Stayed 2 nights in Nov 2024

6/10 Okay

Francisco

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2024

10/10 Excellent

Laura

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hermoso
Stayed 1 night in Oct 2024

10/10 Excellent

Teresa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relajante y conexión con todos tus sentidos
Experiencia relajante, armoniosa, siempre será de mis lugares favoritos.
Stayed 1 night in Oct 2024

8/10 Good

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bonito y agusto
Stayed 2 nights in Oct 2024

8/10 Good

Luis Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024