4/10 Poor
Thomas
Traveled with partner
Mar 11, 2025
Disliked: Staff & service, property conditions & facilities
This property was clean and the rooms were a nice size, however we went downstairs multiple times EACH night to complain about the air conditioner not working. The room temp was above 75F, which we are from the south and need cooler temp at night. They did not take our concerns and inconvenient seriously and did not make any efforts to make it right. The manager was supposedly notified and we never saw or heard anything from him. Nor was the problem properly addressed. The controllers panel was located at the front desk and controlled by them. They also did not offer a fan, to open the locked window in our room or move us to another room. It was an unpleasant experience for a stupid reason that could have easily been corrected. Very dissatisfied with the level of service and lack of manager involvement. It also was quite a walk 20-3in to the main areas to eat, shop and visit.
Thomas
Stayed 4 nights in Mar 2025